why no fare basis on receipt?
Apr 19, 2004, 9:39 pm
#1
Original Poster
Join Date: Dec 1999
Programs: UA 1K/1MM, AC 25K, Marriott LT Platinum
Posts: 436
why no fare basis on receipt?
(search not working...apologies if covered elsewhere)
Why doesn't AA include the fare basis code on e-ticket receipts it issues?
I've received receipts by email, fax and mail, and none of them have included the fare basis. I've even tried viewing my itinerary at aa.com, and it won't show me the fare basis either.
Is there a site where one can retrieve this information (for reservations made directly through AA)?
Why doesn't AA include the fare basis code on e-ticket receipts it issues?
I've received receipts by email, fax and mail, and none of them have included the fare basis. I've even tried viewing my itinerary at aa.com, and it won't show me the fare basis either.
Is there a site where one can retrieve this information (for reservations made directly through AA)?
Apr 20, 2004, 12:58 am
#2
Join Date: Dec 2003
Posts: 129
This is absolutely the weakest link in AA inline bookings . There are some good threads already on this. AA should wake up and fix this. And not just on the receipt but right thru the reviewing/booking process so you know what fare basis is there are offering at each stage of the reservation process.
Last edited by Arnold; Apr 20, 2004 at 1:03 am
Apr 20, 2004, 5:57 am
#3
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
There are ways to check the fare basis during the reservation process (by clicking on the "Fare Rules" link), but I have yet to find a way to check the fare basis after purchasing the ticket other than calling aa. It's very annoying.
Apr 20, 2004, 7:42 am
#4
Join Date: Nov 2000
Location: DFW
Programs: AA EXP/4MM, QF PLT, Marriott PLT
Posts: 1,425
Unfortunately "Fare Rules" is only available when searching by fare. If you search by schedule, you can't see the fare basis at all.
Apr 20, 2004, 7:46 am
#5
FlyerTalk Evangelist
Join Date: Aug 2003
Location: MSY (finally); previously NYC, BOS, AUH
Programs: AA EXP, 6MM; BA GLD
Posts: 17,248
Originally Posted by bollar
Unfortunately "Fare Rules" is only available when searching by fare. If you search by schedule, you can't see the fare basis at all.
Apr 20, 2004, 7:48 am
#6
Join Date: Feb 2004
Location: Durham, NH, USA
Programs: AA Plt
Posts: 159
Finding fare rules after ticketing...
I believe you can find the fare rules for your ticketed trips using http://www.refunds.aa.com
Unfortunately, I don't have any flight ticketed at this time, so I can't verify this statement ;(
Unfortunately, I don't have any flight ticketed at this time, so I can't verify this statement ;(
Apr 20, 2004, 7:54 am
#7
Join Date: Nov 2000
Location: DFW
Programs: AA EXP/4MM, QF PLT, Marriott PLT
Posts: 1,425
Originally Posted by Blumie
I don't think that's true. Even if you are searching by schedule, once you select flights and your itinerary is priced -- but before you confirm it -- there is a link at the top of the page to "review detailed fare rules." Clicking on this will show the fare bases of each segment.
Apr 20, 2004, 7:59 am
#8
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Originally Posted by kaig
I believe you can find the fare rules for your ticketed trips using http://www.refunds.aa.com
Unfortunately, I don't have any flight ticketed at this time, so I can't verify this statement ;(
Unfortunately, I don't have any flight ticketed at this time, so I can't verify this statement ;(
. You get a page with a bunch of info. At the bottom is an Itinerary section. This has the fare codes. Of course, I didn't hit the "Continue" at the bottom of that screen...Cheers.
Apr 20, 2004, 8:04 am
#9
Join Date: Dec 2003
Posts: 129
Still we need the info as we're going thru the search and booking process.
WAKE UP AA AND FIX IT!!!!!
3.9 million mile EXP
WAKE UP AA AND FIX IT!!!!!
3.9 million mile EXP
Apr 20, 2004, 8:16 am
#10
Join Date: Nov 2000
Location: DFW
Programs: AA EXP/4MM, QF PLT, Marriott PLT
Posts: 1,425
Originally Posted by kaig
I believe you can find the fare rules for your ticketed trips using http://www.refunds.aa.com
Unfortunately, I don't have any flight ticketed at this time, so I can't verify this statement ;(
Unfortunately, I don't have any flight ticketed at this time, so I can't verify this statement ;(
Apr 20, 2004, 9:45 am
#11
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Originally Posted by Arnold
Still we need the info as we're going thru the search and booking process.
WAKE UP AA AND FIX IT!!!!!
WAKE UP AA AND FIX IT!!!!!
It's only after one has booked that they go away.
Cheers.
Apr 20, 2004, 10:03 am
#12
Join Date: Jan 2004
Location: Dallas,TX,USA
Programs: EXP
Posts: 388
A recent request to aa.com, regarding this very topic, yielded the response below;
Please note, on future reservations, you may locate the - Fare Rules -
link from the Make a Reservation Select Flights Page when searching by
fare. When searching by schedule this is located on the passenger
details page, under your fare summary.
By clicking on the link you will be given a detailed look at the rules
of the fare that you are about to purchase.
Please note that you will only see this link during the booking
process. If you have further questions regarding fare rules after
booking, please contact reservations at 1-800-433-7300.
You may contact AA.com Web Services if you require assistance.
Please note, on future reservations, you may locate the - Fare Rules -
link from the Make a Reservation Select Flights Page when searching by
fare. When searching by schedule this is located on the passenger
details page, under your fare summary.
By clicking on the link you will be given a detailed look at the rules
of the fare that you are about to purchase.
Please note that you will only see this link during the booking
process. If you have further questions regarding fare rules after
booking, please contact reservations at 1-800-433-7300.
You may contact AA.com Web Services if you require assistance.
Apr 20, 2004, 1:35 pm
#13
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
When searching for fares on multi-city routings (international plus domestic itineraries), I often get errors when attempting to retrieve fare rules. If a freakin' reservation system can't understand the complex fare rules, how can the lay-flyer?
Originally Posted by brp
It is there in the booking process. After choosing the desired flights (whether through Search by Price or Search by Schedule), there are links for the Fare Details.
It's only after one has booked that they go away.
Cheers.
It's only after one has booked that they go away.
Cheers.
Apr 20, 2004, 1:51 pm
#14
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Originally Posted by aamilesslave
When searching for fares on multi-city routings (international plus domestic itineraries), I often get errors when attempting to retrieve fare rules. If a freakin' reservation system can't understand the complex fare rules, how can the lay-flyer?
Cheers.
Apr 20, 2004, 2:58 pm
#15
Join Date: Jan 2003
Location: New York, NY AA EXP 1MM, Go Arsenal! Yanks in 2006!
Posts: 279
All Right Kaig!!!
Top Marks Man!!!
^ ^
I had to give you reputation points for that one.
^ ^
I had to give you reputation points for that one.