ARCHIVE: AA schedule changes - free flight change / cancelation / refund
#16
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
AA seem to do this because it's a good practice, not because they have to. If someone thought the rule were real and told AA that they "have to" do this because of rule 240/80 or whatever other number, it could backfire. I don't think knowing the number of a travel agent suggestion (something that actually used to be a rule years ago) helps.
Others may find it valuable to have access to the terms of a nonexistent "rule" though.
Cheers.
#17
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
This is where we disagree. Since the rule does not actually exist as a rule, I feel that someone invoking it as a rule could annoy whomever they are dealing with and have them not be as accommodating, especially if that person actually thinks it's a rule that they're entitled to.
AA seem to do this because it's a good practice, not because they have to. If someone thought the rule were real and told AA that they "have to" do this because of rule 240/80 or whatever other number, it could backfire. I don't think knowing the number of a travel agent suggestion (something that actually used to be a rule years ago) helps.
Others may find it valuable to have access to the terms of a nonexistent "rule" though.
Cheers.
AA seem to do this because it's a good practice, not because they have to. If someone thought the rule were real and told AA that they "have to" do this because of rule 240/80 or whatever other number, it could backfire. I don't think knowing the number of a travel agent suggestion (something that actually used to be a rule years ago) helps.
Others may find it valuable to have access to the terms of a nonexistent "rule" though.
Cheers.
However, AA has chosen, as a policy, to continue to offer protection to its passengers under certain conditions. These conditions are outlined here:
http://www.aa.com/content/agency/Boo...e_240_80.jhtml
AA has the right to modify this policy at any point in time. As long as it is published, for the whole world to see, it remains my position that a pax who has been inconvenienced by AA should know about this AA rule, cite it and apply it to correct the problem that AA created. You generally get more by being polite and not demanding, but that is not unique to schedule protection discussions.
#18
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
It seems semantics is the issue here. Rule 240 was abandoned 30 years ago when the CAB was dissolved. It no longer exists as a Federal regulation. True
However, AA has chosen, as a policy, to continue to offer protection to its passengers under certain conditions. These conditions are outlined here:
http://www.aa.com/content/agency/Boo...e_240_80.jhtml
However, AA has chosen, as a policy, to continue to offer protection to its passengers under certain conditions. These conditions are outlined here:
http://www.aa.com/content/agency/Boo...e_240_80.jhtml
But, yes, polite and requesting, rather than demanding, will always work best.
Cheers.
#19
Join Date: Apr 2009
Location: 1 AU
Programs: Support the Tyrants Travel Club
Posts: 2,708
CLE/JFK "Schedule Change"
I got an e-mail about a booked CLE-JFK-CLE itin and it said the schedule has changed. However, the flight timings haven't changed at all, only the flight numbers. Used to be 4450/4451, now 3832/3833.
Any chance I could get a free change?
Any chance I could get a free change?
#20
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
#21
Join Date: Feb 2007
Location: LAX/LHR
Programs: AA EXP
Posts: 294
BA Schedule Change on AA-BA Itinerary, Free Change?
I know in the past AA has always put me on another flight if I call and ask after they've made a schedule change. However, I've never had an instance where it was another carrier making the schedule change. I'm flying home for Thanksgiving from Edinburgh and am currently scheduled coming back on the 29th to fly LAX-ORD-LHR-EDI with the last leg on BA. I just looked at the itinerary and have been put on a BA flight getting me into Edinburgh two hours later than the original ticket I booked which means I'd be missing my only lecture at uni for that day. So if I'm gonna miss that lecture anyway I'd like to spend Sunday back home instead of flying and just get a return flight back to the UK on Monday and get into Edinburgh early Tuesday. Will AA allow me to make this change for free seeing as there was a schedule change?
I'd normally just pick up the phone and call AA but I don't have a landline and don't want to waste my minutes. Thanks for any help!
I'd normally just pick up the phone and call AA but I don't have a landline and don't want to waste my minutes. Thanks for any help!
#22
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,212
A couple of months ago I was notified by AA of a similar schedule change to a BA flight (LHR-EDI too, as it happens). The change placed the connection inside the min connection time for LHR. Ticket was an Advantage award; I was rebooked on an alternative flight of my choosing; change was completed without fee; process was effortless and quick.
#23
Join Date: Apr 2004
Posts: 5,630
I know in the past AA has always put me on another flight if I call and ask after they've made a schedule change. However, I've never had an instance where it was another carrier making the schedule change. I'm flying home for Thanksgiving from Edinburgh and am currently scheduled coming back on the 29th to fly LAX-ORD-LHR-EDI with the last leg on BA. I just looked at the itinerary and have been put on a BA flight getting me into Edinburgh two hours later than the original ticket I booked which means I'd be missing my only lecture at uni for that day. So if I'm gonna miss that lecture anyway I'd like to spend Sunday back home instead of flying and just get a return flight back to the UK on Monday and get into Edinburgh early Tuesday. Will AA allow me to make this change for free seeing as there was a schedule change?
I'd normally just pick up the phone and call AA but I don't have a landline and don't want to waste my minutes. Thanks for any help!
I'd normally just pick up the phone and call AA but I don't have a landline and don't want to waste my minutes. Thanks for any help!
If booked/ticketed by AA they will change to what u want for no fee.
#24
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Cheers.
#26
Join Date: Feb 2007
Location: LAX/LHR
Programs: AA EXP
Posts: 294
Just called AA's US Platinum line on skype (thanks hillrider) and had a very nice woman help me out. I was put on the same flights the next day free of charge and she made sure the eVIP I was going to use is used to waitlist me for the new flights. All in all, very happy, get to spend an extra day at home and miss the chaos that is flying the Sunday after Thanksgiving.
#27
Join Date: Apr 2004
Posts: 5,630
Just called AA's US Platinum line on skype (thanks hillrider) and had a very nice woman help me out. I was put on the same flights the next day free of charge and she made sure the eVIP I was going to use is used to waitlist me for the new flights. All in all, very happy, get to spend an extra day at home and miss the chaos that is flying the Sunday after Thanksgiving.
I have found AA the most accomidating when a flight cancels or major time changes even on non AA flight connections.
A lot of complaints get posted here, so it is good to here some AA++++++.
#28
Join Date: Aug 2005
Posts: 526
down gauge - 767 to 757 - any recourse?
I booked a MIA-SFO flight on a 767---and at that time there were 2 flights a day with the 767.
The afternoon flight was more money--but I liked it better and so I booked it.
Now I see they changed the afternoon flight to a 757 while keeping the morning flight as a 767.
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
I understand when I want to change flights that they charge me--but what if they changed it to a prop plane with 5 stops--when is this nonsense going to stop?
The afternoon flight was more money--but I liked it better and so I booked it.
Now I see they changed the afternoon flight to a 757 while keeping the morning flight as a 767.
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
I understand when I want to change flights that they charge me--but what if they changed it to a prop plane with 5 stops--when is this nonsense going to stop?
#29
Join Date: May 2008
Location: San Francisco, where else?
Programs: EXP,EX-CK 2.5mm, now lifetime Platinum, ex-UA1K, Marriott- Platinum, Hertz 5*
Posts: 991
I think you're pretty much out of luck... maybe MAH456 will have some insight into whether the aircraft might change back. They usually run at least one 763 on this route but looks like in August they switch to all 757 service. Tempted to rant, but no point, let's just say it's disappointing.
#30
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
According to the rules--change of equipment does not qualify for a change in flights.
I'd be disappointed with the equipment change, but wouldn't have expected a free change based on that. You do have the option of standing by for the earlier flight (free since you have status) or SDC for $50, if available.
Last edited by videomaker; May 13, 2010 at 11:23 am Reason: Clarifying