ARCHIVE: AA schedule changes - free flight change / cancelation / refund
#61
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, The Suggestion Box and Talkboard Topics
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,025
Er, no, posting about it on FT is not complaining where it will potentially do you any good; on FT it is merely venting. But I do feel your pain - well, I am sorry for you, and do not ever wish to actually feel your pain.
(The small but good side - they did put you up in a hotel.)

Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....

#62
Join Date: Dec 2006
Posts: 72
Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....
I am guessing you traveled from Recife or Salvador which has been scheduled for a 757 for the last several months.
It was a 767 for the first few months, but apparently demand didn't justify this and it got resceduled to a 757, which is stretching it with a full load.
By the way , AA's oldest 757 is a bit younger than 30 years old.

#63
FlyerTalk Evangelist
Join Date: Feb 2005
Posts: 10,831
What date was your flight?
I am guessing you traveled from Recife or Salvador which has been scheduled for a 757 for the last several months.
It was a 767 for the first few months, but apparently demand didn't justify this and it got resceduled to a 757, which is stretching it with a full load.
By the way , AA's oldest 757 is a bit younger than 30 years old.
I am guessing you traveled from Recife or Salvador which has been scheduled for a 757 for the last several months.
It was a 767 for the first few months, but apparently demand didn't justify this and it got resceduled to a 757, which is stretching it with a full load.
By the way , AA's oldest 757 is a bit younger than 30 years old.

#64
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
For anyone wanting compensation for a 767 morphing into a 757, would you consider paying AA compensation if the opposite happened and a scheduled 757 was swapped for a 767? I somehow think not.

#65
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,960
I had a 763 changed to a 757 three days out, then changed to a 762 one day out. I didn't complain - just enjoyed my flight.

#66
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 18,720
Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....

#67
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 8,270
I booked a MIA-SFO flight on a 767---and at that time there were 2 flights a day with the 767.
The afternoon flight was more money--but I liked it better and so I booked it.
Now I see they changed the afternoon flight to a 757 while keeping the morning flight as a 767.
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
I understand when I want to change flights that they charge me--but what if they changed it to a prop plane with 5 stops--when is this nonsense going to stop?
The afternoon flight was more money--but I liked it better and so I booked it.
Now I see they changed the afternoon flight to a 757 while keeping the morning flight as a 767.
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
I understand when I want to change flights that they charge me--but what if they changed it to a prop plane with 5 stops--when is this nonsense going to stop?

#68
FlyerTalk Evangelist
Join Date: Sep 2006
Posts: 11,634
I think the poster really mean't J. I don't see that much of a difference flying in J on the 763 or the 75L from a comfort standpoint. Of course, Y is a totally different story. I am a bit confused, did the OP have a paid F ticket or upgraded as an complimentary EXP or SWU.

#69
Join Date: Aug 2005
Posts: 526
I never said anything about compensation--as a matter of fact my title was changed.
The one difference with this situation--my flight is in June--I had just booked it when I noticed the change a few days later.
It did not happen at the airport.
The one difference with this situation--my flight is in June--I had just booked it when I noticed the change a few days later.
It did not happen at the airport.

#70
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 3,303
Vail, don't worry about the compensation issue or whatever negative comments you might perceive. The reality is many of us have had this experience more than once and it's just an unfortunate fact of life.

#71
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 22,217

SAs you know, AA has Rule 240/80 in place that explicitly allows refunds and penalty free changes to nonrefundable fares in case of a schedule change or cancellation (but not equipment changes). But this is a tarrif rule and I don't think part of the CoC.
Last edited by ijgordon; May 14, 10 at 9:24 am

#72
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,293
Schedule Change to AT7 grounds for refund
Non-refundable fare. Got an e-mail that moved my flight about an hour and from a jet to a turboprop. Is this a basis for a no-fee cancelation?
Just would like to know others' experiences or the rules before I make the call. Thanks.
Just would like to know others' experiences or the rules before I make the call. Thanks.

#73
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.1 MM/LT Gold
Posts: 2,593
If you pursue trying to get a refund, I recommend that you stick to the time change as a reason. Equipment swap won't bolster your argument (search this forum... there's a very recent thread from someone about a downgrade from 767 to 757).

#74
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
Flight schedule adjusted, after ticket issued....can i change ?

#75
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,293
My search skills aren't that great. I'm able to find stuff about time changes but not metal changes. What I saw was that 90 minutes seems to be the rule of thumb. We got moved 55 mins on departure and 65 on arrival, which didn't seem like it was going to get me far.
I was thinking about focusing on the equipment change, but it sounds like that's a no go too. Although I guess I'd argue that a change from a 767 to a 757 is pretty materially different from a change from a 737 to a non-jet. I'd guess they are pretty used to people who don't like to fly the turbo-props. I'm just wondering if anyone has any relevant experience.
I was thinking about focusing on the equipment change, but it sounds like that's a no go too. Although I guess I'd argue that a change from a 767 to a 757 is pretty materially different from a change from a 737 to a non-jet. I'd guess they are pretty used to people who don't like to fly the turbo-props. I'm just wondering if anyone has any relevant experience.
