ARCHIVE: AA schedule changes - free flight change / cancelation / refund
May 13, 10, 8:46 pm
#61
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, The Suggestion Box and Talkboard Topics
Join Date: May 2000
Location: NorCal - SMF area
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Posts: 59,494
Er, no, posting about it on FT is not complaining where it will potentially do you any good; on FT it is merely venting. But I do feel your pain - well, I am sorry for you, and do not ever wish to actually feel your pain. 
(The small but good side - they did put you up in a hotel.)
(The small but good side - they did put you up in a hotel.)
Originally Posted by krejcij
Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....
May 13, 10, 9:30 pm
#62
Join Date: Dec 2006
Posts: 70
Originally Posted by krejcij
Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....
I am guessing you traveled from Recife or Salvador which has been scheduled for a 757 for the last several months.
It was a 767 for the first few months, but apparently demand didn't justify this and it got resceduled to a 757, which is stretching it with a full load.
By the way , AA's oldest 757 is a bit younger than 30 years old.
May 13, 10, 9:32 pm
#63
FlyerTalk Evangelist
Join Date: Feb 2005
Posts: 10,831
Originally Posted by viking737
What date was your flight?
I am guessing you traveled from Recife or Salvador which has been scheduled for a 757 for the last several months.
It was a 767 for the first few months, but apparently demand didn't justify this and it got resceduled to a 757, which is stretching it with a full load.
By the way , AA's oldest 757 is a bit younger than 30 years old.
I am guessing you traveled from Recife or Salvador which has been scheduled for a 757 for the last several months.
It was a 767 for the first few months, but apparently demand didn't justify this and it got resceduled to a 757, which is stretching it with a full load.
By the way , AA's oldest 757 is a bit younger than 30 years old.
May 13, 10, 11:03 pm
#64
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
For anyone wanting compensation for a 767 morphing into a 757, would you consider paying AA compensation if the opposite happened and a scheduled 757 was swapped for a 767? I somehow think not.
May 14, 10, 12:01 am
#65
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Join Date: Dec 2003
Location: STL
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I had a 763 changed to a 757 three days out, then changed to a 762 one day out. I didn't complain - just enjoyed my flight.
May 14, 10, 12:48 am
#66
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 18,549
Originally Posted by krejcij
Well, if you want a sob story, my wife and I were down-sized from a 67 to a 57 on a first class flight from Brazil to Miami.....the problem with that genius plan was that the 57 doesn't hold enough fuel to make that trip so we had to refuel in PR. The only problem with that plan was that we had to deplane in PR and go through customs....the only problem with that plan was that our crew went illegal. I'm sure you can see what the next problem was, there aren't an abundance of AA crew's hanging out in PR in the middle of the night. SO ... not only did we have to sit in a poor excuse of first class in a 30 year old 757 for 8 hours, we had to spend the night in a hotel and the trip ended up taking 24+ hours. Whoopsie! Probably should have complained to someone...oh wait, I am....
May 14, 10, 2:13 am
#67
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY, HILTON DIAMOND
Posts: 8,264
Originally Posted by vail
I booked a MIA-SFO flight on a 767---and at that time there were 2 flights a day with the 767.
The afternoon flight was more money--but I liked it better and so I booked it.
Now I see they changed the afternoon flight to a 757 while keeping the morning flight as a 767.
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
I understand when I want to change flights that they charge me--but what if they changed it to a prop plane with 5 stops--when is this nonsense going to stop?
The afternoon flight was more money--but I liked it better and so I booked it.
Now I see they changed the afternoon flight to a 757 while keeping the morning flight as a 767.
I called the EXP line--to change to the am flight I have to pay the fee change and the change in fare--for a flight that was less costly to begin with--only because AA changed the equipment.
According to the rules--change of equipment does not qualify for a change in flights.
I understand when I want to change flights that they charge me--but what if they changed it to a prop plane with 5 stops--when is this nonsense going to stop?
May 14, 10, 5:51 am
#68
FlyerTalk Evangelist
Join Date: Sep 2006
Posts: 11,484
Originally Posted by mvoight
There is no first class in a 767 to Brazil
May 14, 10, 6:18 am
#69
Join Date: Aug 2005
Posts: 526
I never said anything about compensation--as a matter of fact my title was changed.
The one difference with this situation--my flight is in June--I had just booked it when I noticed the change a few days later.
It did not happen at the airport.
The one difference with this situation--my flight is in June--I had just booked it when I noticed the change a few days later.
It did not happen at the airport.
May 14, 10, 7:13 am
#70
Join Date: Mar 2006
Location: Hotlanta.
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Posts: 3,295
Vail, don't worry about the compensation issue or whatever negative comments you might perceive. The reality is many of us have had this experience more than once and it's just an unfortunate fact of life.
May 14, 10, 9:15 am
#71
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Join Date: Apr 2001
Location: NYC
Posts: 21,923
Originally Posted by JDiver
I beg to agree and to disagree, fellow and respected FT member 
- the C of C in this instance both exonerates AA for the enumerated acts and protects them from a passenger suing to recover "special, incidental or consequential damages".
- the C of C in this instance both exonerates AA for the enumerated acts and protects them from a passenger suing to recover "special, incidental or consequential damages". The cited passage also disclaims responsibility for schedule changes. We all know that if the flight schedule changes in advance, AA will let you change or cancel with no penalty. Hence you cannot make the connection between what is contained in that paragraph and AA's policy regarding refunds or change fee waivers on nonrefundable tickets. (I'm not talking about "compensation" here, and never was).SAs you know, AA has Rule 240/80 in place that explicitly allows refunds and penalty free changes to nonrefundable fares in case of a schedule change or cancellation (but not equipment changes). But this is a tarrif rule and I don't think part of the CoC.
Last edited by ijgordon; May 14, 10 at 9:24 am
May 14, 10, 11:55 am
#72
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,252
Schedule Change to AT7 grounds for refund
Non-refundable fare. Got an e-mail that moved my flight about an hour and from a jet to a turboprop. Is this a basis for a no-fee cancelation?
Just would like to know others' experiences or the rules before I make the call. Thanks.
Just would like to know others' experiences or the rules before I make the call. Thanks.
May 14, 10, 12:03 pm
#73
Join Date: Oct 2006
Location: Los Angeles, CA
Programs: AA 1.1 MM/LT Gold
Posts: 2,593
Originally Posted by lkar
Non-refundable fare. Got an e-mail that moved my flight about an hour and from a jet to a turboprop. Is this a basis for a no-fee cancelation?
Just would like to know others' experiences or the rules before I make the call. Thanks.
Just would like to know others' experiences or the rules before I make the call. Thanks.
May 14, 10, 12:07 pm
#74
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
Originally Posted by lkar
Non-refundable fare. Got an e-mail that moved my flight about an hour and from a jet to a turboprop. Is this a basis for a no-fee cancelation?
Flight schedule adjusted, after ticket issued....can i change ?
May 14, 10, 12:18 pm
#75
Join Date: Nov 2007
Location: PHX
Programs: US CP; AA LTG; HH Dia; SPG Plat; Marriott Gold
Posts: 4,252
My search skills aren't that great. I'm able to find stuff about time changes but not metal changes. What I saw was that 90 minutes seems to be the rule of thumb. We got moved 55 mins on departure and 65 on arrival, which didn't seem like it was going to get me far.
I was thinking about focusing on the equipment change, but it sounds like that's a no go too. Although I guess I'd argue that a change from a 767 to a 757 is pretty materially different from a change from a 737 to a non-jet. I'd guess they are pretty used to people who don't like to fly the turbo-props. I'm just wondering if anyone has any relevant experience.
I was thinking about focusing on the equipment change, but it sounds like that's a no go too. Although I guess I'd argue that a change from a 767 to a 757 is pretty materially different from a change from a 737 to a non-jet. I'd guess they are pretty used to people who don't like to fly the turbo-props. I'm just wondering if anyone has any relevant experience.
