ARCHIVE: AA schedule changes - free flight change / cancelation / refund
#301
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
With a significant schedule change like that, it's pretty common for AA to work with the passenger to make acceptable changes.
#302
Join Date: Jul 2011
Programs: AA EXP; HH Diamond
Posts: 79
I have been able to get a departure from SJC changed to SFO without problem due to a cancelled flight. Just offer the new itinerary and they should be able to.
#303
Join Date: Jan 2006
Location: London
Programs: AA EXP 2 MM
Posts: 2,823
Is reaccommodation on a schedule change restricted to the same inventory?
That is what the new rules (quoted in the OP) appear to say?
I used to regard a schedule change as an opportunity to make major changes to a booking without penalty, under the old rules:
What happens now if you booked in a low fare class that by the time of the schedule change is not available on other flights?
* Agency may reissue if American Airlines has reaccommodated for the same dates, origination and destination cities, same inventory, fare or fare basis.
* Agency may reissue if American Airlines has reaccommodated for a different date due to the same day flights were not available for the reaccommodation, as long as the new confirmed booking is the same inventory, origination and destination cities, fare and fare basis.
* Agency may reissue if American Airlines has reaccommodated for a different date due to the same day flights were not available for the reaccommodation, as long as the new confirmed booking is the same inventory, origination and destination cities, fare and fare basis.
Passengers are to be protected by one of the following polices:
1. On AA flights in the same inventory/date as ticketed, if available. If same inventory is not available, AA RES will need to rebook in the lowest available inventory in the same cabin as ticketed. If a flight is not available on the same date, or is not acceptable to the customer, they may be rebooked on the previous or next day. Customers may be rebooked over a different routing (same origination and destination) as long as it is a valid routing for the fare being used.
1. On AA flights in the same inventory/date as ticketed, if available. If same inventory is not available, AA RES will need to rebook in the lowest available inventory in the same cabin as ticketed. If a flight is not available on the same date, or is not acceptable to the customer, they may be rebooked on the previous or next day. Customers may be rebooked over a different routing (same origination and destination) as long as it is a valid routing for the fare being used.
#304
Join Date: Mar 2011
Location: Alabama
Programs: Not care as much as before...
Posts: 329
schedule change will be one of the best opportunity for you to "change schedule"
#305
Join Date: Mar 2012
Location: BOS/OAK
Programs: AA EXP, UA 2P
Posts: 35
"Schedule change" when they didn't even change their schedule
Last Thursday, I booked a FAR-ORD-SFO routing for 6/10 on AA3999/AA1523. Monday morning, I found in my inbox an email telling me there was a schedule change and I was now on AA4080/AA1613.
When I checked the website, it looked AA3999 and AA1523 were both at their original times, so I called AA to see what was up. The agent told me the system rejected my connection time at ORD for being too short. I asked her why the system had ticketed it to begin with. She said she didn't know, but that she would be risking a fine if she circumvented the system and put me back on that itinerary, and that my best bet was to wait until early June to see if there were any schedule changes that would allow me to get back to my original flights.
So I asked if I could at least be put back on AA1523, since it might fill up before June. She informed me it was already Y0 so she couldn't put me back on it. I was fairly incredulous that I'd been booked on the flight until earlier in the day and suddenly it was now Y0, but she said the system absolutely wouldn't let her put me on it.
Realistically, what are my options at this point? Are they likely to make an exception if I ask incredibly nicely? Should I just accept the itinerary 6 hours earlier? Should I demand a refund (which I know they'd have to give me) even though I'd need to then rebook with someone else? I've never encountered this situation before.
When I checked the website, it looked AA3999 and AA1523 were both at their original times, so I called AA to see what was up. The agent told me the system rejected my connection time at ORD for being too short. I asked her why the system had ticketed it to begin with. She said she didn't know, but that she would be risking a fine if she circumvented the system and put me back on that itinerary, and that my best bet was to wait until early June to see if there were any schedule changes that would allow me to get back to my original flights.
So I asked if I could at least be put back on AA1523, since it might fill up before June. She informed me it was already Y0 so she couldn't put me back on it. I was fairly incredulous that I'd been booked on the flight until earlier in the day and suddenly it was now Y0, but she said the system absolutely wouldn't let her put me on it.
Realistically, what are my options at this point? Are they likely to make an exception if I ask incredibly nicely? Should I just accept the itinerary 6 hours earlier? Should I demand a refund (which I know they'd have to give me) even though I'd need to then rebook with someone else? I've never encountered this situation before.
#306
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Realistically, what are my options at this point? Are they likely to make an exception if I ask incredibly nicely? Should I just accept the itinerary 6 hours earlier? Should I demand a refund (which I know they'd have to give me) even though I'd need to then rebook with someone else? I've never encountered this situation before.
Cheers.
#307
Join Date: Mar 2012
Location: BOS/OAK
Programs: AA EXP, UA 2P
Posts: 35
The only "official" recourse you have is the refund. I think you won't find an agent to circumvent the MCT for the reasons cited. If one of the original flights still works, I would try calling back (maybe even a couple of times) to see if you can get back on your original flight.
#308
Join Date: Jan 2011
Location: Dallas, TX
Programs: AA CK, SPG Plt, Marriott Plt, Hyatt Diamond, Hertz PC
Posts: 443
How can i tell if my flight was changed if i dont have the original e-ticketing email?
#309
Join Date: Feb 2011
Location: DFW
Programs: AA EXP, MR Gold, HH Gold
Posts: 926
Schedule change question
I have a flight next week that has been shifted to a 45 minute later arrival time. Looks like I am out of luck, as far as getting a refund because it's not at least 60 minutes? Is that correct? Do agents ever bend the rules on things like this or is it not even worth asking?
#310
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
I have a flight next week that has been shifted to a 45 minute later arrival time. Looks like I am out of luck, as far as getting a refund because it's not at least 60 minutes? Is that correct? Do agents ever bend the rules on things like this or is it not even worth asking?
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This thread has been merged into the existing thread on refunds and rebookings due to AA schedule changes, found using the Search terms "refund schedule change".
/Moderator
#311
Join Date: Feb 2011
Location: DFW
Programs: AA EXP, MR Gold, HH Gold
Posts: 926
Didn't cut anything close. Friend canceled her wedding, and I'm trying to find a way out of losing $594.
#312
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Cheers.
#314
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
I know this is an old post, but there is one condition where you can book below MCT with the system not catching it - booking via multi-city. When I did this on one trip last year I didn't realize I was below MCT for an AA to AS transfer in SFO. I got a call two weeks before my flight telling me that they'd need to move me to a later flight to allow for MCT. They did it without fee, but it still was a case where the sytem let me book below MCT.
#315
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Cheers.