ARCHIVE: AA schedule changes - free flight change / cancelation / refund
Oct 31, 11, 1:22 pm
#226
Join Date: Mar 2010
Posts: 467
Originally Posted by MoreMilesPlease
Since AA initiated the change and the time is greater than 30 min AA should put you on the 9am flight if there is availability. Or they will give you a full refund of your tivkets and you can book something else.
You need to call AA.
You need to call AA.
Oct 31, 11, 1:25 pm
#227
Join Date: Oct 2011
Programs: AA PLT 1.4MM
Posts: 12
Originally Posted by MoreMilesPlease
Since AA initiated the change and the time is greater than 30 min AA should put you on the 9am flight if there is availability. Or they will give you a full refund of your tivkets and you can book something else.
You need to call AA.
You need to call AA.
Oct 31, 11, 1:46 pm
#228
Join Date: Apr 2004
Location: AUS
Programs: AA Plat, DL FO 1.5 MM, Hilton Diamond
Posts: 111
You should definitely call and AA ask them to change you to the flight you want. You might need to call back if you don't get the result you want the first time.
Oct 31, 11, 1:58 pm
#229
FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 30,788
Originally Posted by EaglesOhThree
"more than 30 minutes" ?? This info you got from where? Its incorrect
Oct 31, 11, 2:33 pm
#230
Join Date: Oct 2009
Location: DFW
Programs: AA EXP, Marriott Plat
Posts: 699
Originally Posted by tom911
If you're going to critique someone you could at least post what the "correct" information is. Is it 2 hours now?
Oct 31, 11, 2:51 pm
#231
Join Date: May 2008
Location: NYC
Programs: DL DM; AA EXP, 1MM
Posts: 3,320
As long as the 9am flight will not cause an illegal connection (i.e. it allows for the required minimum connection time) call AA and ask to be put on the 9am. They should accommodate this, for free, as long as their is availability on the flight.
(And I don't see any reason the 9am would cause an illegal connection unless they moved the Madrid flight time up by a whole lot)
(And I don't see any reason the 9am would cause an illegal connection unless they moved the Madrid flight time up by a whole lot)
Oct 31, 11, 3:41 pm
#232
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,960
Originally Posted by MoreMilesPlease
Since AA initiated the change and the time is greater than 30 min AA should put you on the 9am flight if there is availability. Or they will give you a full refund of your tivkets and you can book something else.
You need to call AA.
You need to call AA.
Originally Posted by EaglesOhThree
"more than 30 minutes" ?? This info you got from where? Its incorrect
Originally Posted by tom911
If you're going to critique someone you could at least post what the "correct" information is. Is it 2 hours now?
Originally Posted by sica4
I was told the change needs to be 90 minutes or more. I have no source to cite at this is what an EXP desk agent told me (approx one year ago).
Oct 31, 11, 3:46 pm
#233
Join Date: Sep 2006
Programs: AA LT Plat - 2MM;HH Diamond
Posts: 224
Here is the documentation on what is/isn't allowed by policy.
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
Dan
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
Dan
Oct 31, 11, 4:12 pm
#234
Join Date: Jun 2001
Location: New York, NY
Posts: 3,304
Originally Posted by gemac
AFAIK, this is not documented (AA has not posted the rules anywhere), so posting definite, authoritative numbers like "30 minutes" or "90 minutes" is not so helpful.
Change in schedule means:
- The cancellation of a scheduled flight where no AA flight of
comparable routing is available within 60 minutes of the original time of departure; - A change in the scheduled departure time of an AA flight which exceeds 60 minutes;
- A change in the routing of a scheduled AA flight which adds one or more stops to the original itinerary, or;
- A change in the routing scheduled AA flight that results in a scheduled arrival time more than 60 minutes later than the original scheduled arrival time.
Change in Schedule
When a passenger will be delayed because of a change in its schedule, carrier will arrange to:
NOTE: Change in schedule does not include force majeure events as defined in Rule 80 (C)(4)(b).
(a)transport the passenger over its own lines to the destination, next stopover point or transfer point shown on its portion of the ticket, without stopover at no additional cost to the passenger, provided that a passenger who paid an Economy Class fare will be transported on one of its First Class flights only if such flight will provide an earlier arrival than its next Economy Class flight on which space is available.
(b)endorse the unused ticket for the purpose of rerouting over another carrier; or
(c)refund in accordance with Rule 90 (REFUNDS).
NOTE: In the event that AA changes the time of departure or routing of a flight in a manner that does not constitute a schedule change as defined herein, AA will transport the passenger on the rescheduled flight at no additional cost to the passenger. If the passenger elects not to travel on the rescheduled flight, AA will refund the value of the affected coupons in the form of a nonrefundable AA travel voucher. The AA travel voucher is valid for one year from date of issue and may be used as payment for air travel related service on AA only. Vouchers will not be issued when the change in schedule involves a flight number change only.
When a passenger will be delayed because of a change in its schedule, carrier will arrange to:
NOTE: Change in schedule does not include force majeure events as defined in Rule 80 (C)(4)(b).
(a)transport the passenger over its own lines to the destination, next stopover point or transfer point shown on its portion of the ticket, without stopover at no additional cost to the passenger, provided that a passenger who paid an Economy Class fare will be transported on one of its First Class flights only if such flight will provide an earlier arrival than its next Economy Class flight on which space is available.
(b)endorse the unused ticket for the purpose of rerouting over another carrier; or
(c)refund in accordance with Rule 90 (REFUNDS).
NOTE: In the event that AA changes the time of departure or routing of a flight in a manner that does not constitute a schedule change as defined herein, AA will transport the passenger on the rescheduled flight at no additional cost to the passenger. If the passenger elects not to travel on the rescheduled flight, AA will refund the value of the affected coupons in the form of a nonrefundable AA travel voucher. The AA travel voucher is valid for one year from date of issue and may be used as payment for air travel related service on AA only. Vouchers will not be issued when the change in schedule involves a flight number change only.
Oct 31, 11, 5:29 pm
#235
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP (through 2018, anyway, then...?)
Posts: 32,369
Originally Posted by danorum
Here is the documentation on what is/isn't allowed by policy.
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
Dan
http://www.aa.com/i18n/agency/Bookin...p&locale=en_IN
Dan
However, the information that jordyn posted below yours does seem compelling on the topic and may be binding.
Cheers.
Nov 1, 11, 10:45 pm
#237
Join Date: May 2009
Location: SEA
Programs: AA EXP (1.7MM), Hilton Gold, SPG Gold, Marriott Plat
Posts: 4,799
Originally Posted by jordyn
This isn't correct. You can follow the link to from AA's conditions of carriage to their International "General Rules" / tarriff, where the following is revealed:
and with that in mind, we see:
So a 60 minute change should make the passenger eligible for either a reasonable change to the ticket or a refund.
and with that in mind, we see:
So a 60 minute change should make the passenger eligible for either a reasonable change to the ticket or a refund.
Nov 1, 11, 11:01 pm
#238
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,083
Originally Posted by brp
This part is not binding (as is true of most, if not all, of the stuff in Agency) as AA re not bound by rules 80/240 (and I can never remember why this is, but it does seem to be the case).
Internationally it's different, as jordyn already pointed out: there is a filed international tariff, and it is part of the contract. It contains rule 80, and the language there is 100% enforceable by a court of law and therefore prevails whatever is in a policy.
And unless I misread something, the policy that AA published for its agent's use is in violation of the international tariff rule 80 when it specifies "If schedule change is 61-120 minutes, refund to voucher only is allowed by American Airlines" -- the tariff states a full refund to the form of payment in rule 90 (d). Any opinions from other readers?
Nov 26, 11, 10:31 pm
#239
Join Date: Dec 2009
Location: DFW/STL
Programs: AA EXP, AA Admirals Club, Marriott PLT Premier, Hertz President's Circle
Posts: 762
The AA G-ds smiled on me tonight.
A very, very, very nice CS rep waived the $150 change fee because I booked the wrong date (by 1 day) and she started laughing when I told her my mother would kill me for doing so.
Luckily, the schedule had changed (although it was for the return portion a week later and only changed by 3 hours) and I think maybe she worked that into being able to waive it somehow.
KUDOS TO AA!
A very, very, very nice CS rep waived the $150 change fee because I booked the wrong date (by 1 day) and she started laughing when I told her my mother would kill me for doing so.
Luckily, the schedule had changed (although it was for the return portion a week later and only changed by 3 hours) and I think maybe she worked that into being able to waive it somehow.
KUDOS TO AA!
Nov 27, 11, 10:25 am
#240
Original Member
Join Date: May 1998
Location: New York, NY, USA
Programs: AA 2MM, Hyatt Glob, SPG LTP
Posts: 11,335
Originally Posted by ssafro1
The AA G-ds smiled on me tonight.
A very, very, very nice CS rep waived the $150 change fee because I booked the wrong date (by 1 day) and she started laughing when I told her my mother would kill me for doing so.
Luckily, the schedule had changed (although it was for the return portion a week later and only changed by 3 hours) and I think maybe she worked that into being able to waive it somehow.
KUDOS TO AA!
A very, very, very nice CS rep waived the $150 change fee because I booked the wrong date (by 1 day) and she started laughing when I told her my mother would kill me for doing so.
Luckily, the schedule had changed (although it was for the return portion a week later and only changed by 3 hours) and I think maybe she worked that into being able to waive it somehow.
KUDOS TO AA!
