ARCHIVE: AA schedule changes - free flight change / cancelation / refund
Oct 17, 2011, 4:51 pm
#211
Join Date: Sep 2005
Posts: 2,731
If you already had your upgrades confirmed in business, try to ask the agent if they can rebook into business for you. Probably not going to happen for you, but I have heard of accommodating passenger upgrades on alliance partners (usually for same day cancellation though, not weeks in advance).
Oct 17, 2011, 9:01 pm
#212
Join Date: Sep 2009
Programs: AA Ex Plat, SPG
Posts: 56
I guess as expected AA response was that they would book me in JAL but in economy regardless of if I cleared bus with my SWU on the AA flight. Or they can route however i want on AA metal. Or they can refund my money.
No mileage or monetary reimbursement for the trouble. Their response was schedule changes occur all the time
No mileage or monetary reimbursement for the trouble. Their response was schedule changes occur all the time
Oct 17, 2011, 9:04 pm
#213
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,527
I guess as expected AA response was that they would book me in JAL but in economy regardless of if I cleared bus with my SWU on the AA flight. Or they can route however i want on AA metal. Or they can refund my money.
No mileage or monetary reimbursement for the trouble. Their response was schedule changes occur all the time
No mileage or monetary reimbursement for the trouble. Their response was schedule changes occur all the time
Cheers.
Oct 17, 2011, 9:10 pm
#214
Join Date: Sep 2009
Programs: AA Ex Plat, SPG
Posts: 56
Explat desk said that I have flown long enough to know that schedule changes are normal.
I guess i have been lucky that I haven't experienced this till now
I guess i have been lucky that I haven't experienced this till now
Oct 17, 2011, 9:19 pm
#215
Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD, but still an AA Baby compare to people here. CX nobody. BR Silver.
Posts: 984
Maybe not just AA, but if airliners screw up, flyers suck. If flyers screw up, flyers suck.
Oct 17, 2011, 9:31 pm
#216
Join Date: Sep 2005
Posts: 2,731
daapower, another option to (possibly) preserve your upgrade and keep your flying schedule not too early would be to route through PVG.
You can do LAX-PVG on AA, and then PVG-HKG-BKK on CX (overnight stay required in PVG, since the LAX-PVG flight gets in after 7 PM). If you do choose this option, ask them to book you into business class right away (if your previous flight was already confirmed), without being put on the waitlist.
You can do LAX-PVG on AA, and then PVG-HKG-BKK on CX (overnight stay required in PVG, since the LAX-PVG flight gets in after 7 PM). If you do choose this option, ask them to book you into business class right away (if your previous flight was already confirmed), without being put on the waitlist.
Oct 17, 2011, 9:45 pm
#217
Join Date: Sep 2009
Programs: AA Ex Plat, SPG
Posts: 56
Personally I don't think this is the good response. If airliners believe schedule change are normal and they have no liability, they should also give all flyers free change of the ticket without reason.
Maybe not just AA, but if airliners screw up, flyers suck. If flyers screw up, flyers suck.
Maybe not just AA, but if airliners screw up, flyers suck. If flyers screw up, flyers suck.
Oct 17, 2011, 9:47 pm
#218
Join Date: Sep 2009
Programs: AA Ex Plat, SPG
Posts: 56
daapower, another option to (possibly) preserve your upgrade and keep your flying schedule not too early would be to route through PVG.
You can do LAX-PVG on AA, and then PVG-HKG-BKK on CX (overnight stay required in PVG, since the LAX-PVG flight gets in after 7 PM). If you do choose this option, ask them to book you into business class right away (if your previous flight was already confirmed), without being put on the waitlist.
You can do LAX-PVG on AA, and then PVG-HKG-BKK on CX (overnight stay required in PVG, since the LAX-PVG flight gets in after 7 PM). If you do choose this option, ask them to book you into business class right away (if your previous flight was already confirmed), without being put on the waitlist.
Thanks for looking into the alternate
Oct 18, 2011, 1:01 am
#219
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 100K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 3,146
And then I woke up from my dream.
Oct 18, 2011, 5:20 am
#220
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,991
Due to an AA schedule change, transit time in PVG has increased from 5 to 27 hrs. Can anyone confirm that this information (from TravelChinaGuide.com) is correct?
2. Citizens of these countries can make an air transit in Shanghai Pudong and Hongqiao Airports without a transit visa if your period of stay does not exceed 48 hours, showing valid passport, visa of your destination country and connecting flight ticket. You are allowed to get out of the airport.
These countries are: Korea, America, Canada, Australia, New Zealand, Germany, French, Netherlands, Belgium, Luxemburg, Portugal, Spanish, Italy, Austria, Greece, Sweden, Danmark, Norway, Fenland and Iceland.
...
2. Citizens of these countries can make an air transit in Shanghai Pudong and Hongqiao Airports without a transit visa if your period of stay does not exceed 48 hours, showing valid passport, visa of your destination country and connecting flight ticket. You are allowed to get out of the airport.
These countries are: Korea, America, Canada, Australia, New Zealand, Germany, French, Netherlands, Belgium, Luxemburg, Portugal, Spanish, Italy, Austria, Greece, Sweden, Danmark, Norway, Fenland and Iceland.
...
...
Transit Without Visa (TWOV)
This applies only to Chinese airports, not land borders or seaports. The biggest issue is not going to be the Chinese, it is convincing your originating airline that TWOV is legal. It is in the TIMATIC database should your airline want to look it up. In general, the Chinese airlines are up to speed on TWOV; other foreign carriers, just depends on the savviness of the check-in agent. Key features of TWOV:
• You must be in international transit A-B-C with B as the China airport and A and C two DIFFERENT international origin/destinations. A-B-A is a no-no. A1-B-A2 (the A’s different cities but in the same country) should also be considered as ineligible.
• There are some routings that are A-B-C-D with B, C being two different Chinese transit airports and B-C technically a domestic segment. It is actually legal to do this but may present some head scratching, especially if there is a change of airline in the middle somewhere.
• Nearly all nationalities are allowed up to 24 hours to accomplish an international transit without a Chinese visa, as measured by your scheduled arrival time in China to scheduled departure time heading out of China.
• Certain nationalities only are allowed up to 48 hours and only at Shanghai Pudong (PVG) and Hongqiao (SHA) airports. Currently the extra allowance is good for citizens of: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Portugal, South Korea, Spain, Sweden, USA. The UK and Ireland are not on the 48-hour list, stick with 24 hours. ETA September 2011: Passport holders of Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, and Switzerland have apparently been added to this list of foreigners permitted 48 hours' transit at PVG/SHA. Please check with the nearest Chinese Embassy to confirm.
• Guangzhou (CAN): As of summer 2011, there have been a few anecdotal reports that this particular airport may be experimenting with a new policy for intl-to-intl transits that will send the passenger back to airside, and not permit leaving the airport unless the passenger has a Chinese visa. Until more and consistent information is available, please be aware of this possibility if you are scheduled with an international transit at this airport.
Procedure:
• At present, you are required to go through Chinese immigration when arriving. Assume there is no option to get off the arriving flight and “stay airside.” At immigration, look for desks signed “international transit” which may be separately located or at one end of a bank of counters. If there is nothing specially signed, use any desk for foreigners.
• Have your confirmed (e-)ticket and onward itinerary available for inspection along with your passport, boarding pass if you already have. Your Arrival Card handed out to you on the arrival flight should be marked “transit” as your visit purpose. There should be no problems, and you will receive a hexagon-shaped stamp in your passport for TWOV (this is not a regular entry stamp for those with visas and it is not a transit visa).
• After you leave the counter, you may return back through exit immigration, security then airside for your onward flight. Your airline should already have told you at origin whether you need to pick up baggage and then recheck (different Chinese airports have different policies on international transit bags, it’s not solely under airline control). With a long layover or an overnight, you may wish to leave the airport and go to a hotel, or into town for sightseeing. Leaving the airport is explicitly allowed in the Chinese regulation, regardless of the incorrect interpretations that you might see in other posts or forums.
• Make sure you leave enough time to get to your outbound boarding gate: including check-in (if needed), exit immigration (you’ll be stamped out), and security.
...
Transit Without Visa (TWOV)
This applies only to Chinese airports, not land borders or seaports. The biggest issue is not going to be the Chinese, it is convincing your originating airline that TWOV is legal. It is in the TIMATIC database should your airline want to look it up. In general, the Chinese airlines are up to speed on TWOV; other foreign carriers, just depends on the savviness of the check-in agent. Key features of TWOV:
• You must be in international transit A-B-C with B as the China airport and A and C two DIFFERENT international origin/destinations. A-B-A is a no-no. A1-B-A2 (the A’s different cities but in the same country) should also be considered as ineligible.
• There are some routings that are A-B-C-D with B, C being two different Chinese transit airports and B-C technically a domestic segment. It is actually legal to do this but may present some head scratching, especially if there is a change of airline in the middle somewhere.
• Nearly all nationalities are allowed up to 24 hours to accomplish an international transit without a Chinese visa, as measured by your scheduled arrival time in China to scheduled departure time heading out of China.
• Certain nationalities only are allowed up to 48 hours and only at Shanghai Pudong (PVG) and Hongqiao (SHA) airports. Currently the extra allowance is good for citizens of: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Portugal, South Korea, Spain, Sweden, USA. The UK and Ireland are not on the 48-hour list, stick with 24 hours. ETA September 2011: Passport holders of Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, and Switzerland have apparently been added to this list of foreigners permitted 48 hours' transit at PVG/SHA. Please check with the nearest Chinese Embassy to confirm.
• Guangzhou (CAN): As of summer 2011, there have been a few anecdotal reports that this particular airport may be experimenting with a new policy for intl-to-intl transits that will send the passenger back to airside, and not permit leaving the airport unless the passenger has a Chinese visa. Until more and consistent information is available, please be aware of this possibility if you are scheduled with an international transit at this airport.
Procedure:
• At present, you are required to go through Chinese immigration when arriving. Assume there is no option to get off the arriving flight and “stay airside.” At immigration, look for desks signed “international transit” which may be separately located or at one end of a bank of counters. If there is nothing specially signed, use any desk for foreigners.
• Have your confirmed (e-)ticket and onward itinerary available for inspection along with your passport, boarding pass if you already have. Your Arrival Card handed out to you on the arrival flight should be marked “transit” as your visit purpose. There should be no problems, and you will receive a hexagon-shaped stamp in your passport for TWOV (this is not a regular entry stamp for those with visas and it is not a transit visa).
• After you leave the counter, you may return back through exit immigration, security then airside for your onward flight. Your airline should already have told you at origin whether you need to pick up baggage and then recheck (different Chinese airports have different policies on international transit bags, it’s not solely under airline control). With a long layover or an overnight, you may wish to leave the airport and go to a hotel, or into town for sightseeing. Leaving the airport is explicitly allowed in the Chinese regulation, regardless of the incorrect interpretations that you might see in other posts or forums.
• Make sure you leave enough time to get to your outbound boarding gate: including check-in (if needed), exit immigration (you’ll be stamped out), and security.
...
Oct 19, 2011, 10:53 am
#221
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
OP did you get this fixed?
Oct 20, 2011, 8:22 pm
#222
Join Date: Sep 2009
Programs: AA Ex Plat, SPG
Posts: 56
I opted to take a jal flight. Apparently im in their premium economy so more leg room. Better than the addl travel time
Oct 31, 2011, 11:44 am
#223
Join Date: Aug 2007
Posts: 210
American Airlines changed my itinerary
Hi,
I booked a flight on aa.com to Madrid. The departing time was 10.30am. I received an email from aa.com this morning saying my itinerary has been changed. The new flight departs at 7am. It takes me close to 1.30hrs to get to the airport from home. Catching a 7am flight will be really inconvenient for me. I see there is another flight at 9am, but only economy flexible fares are available. Can I ask american airlines to put me on the 9am flight? Or ask them to pay for transportation to the airport, as I cannot ask any of my friends to wake up at 4am to drop me at the airport.
Thanks.
I booked a flight on aa.com to Madrid. The departing time was 10.30am. I received an email from aa.com this morning saying my itinerary has been changed. The new flight departs at 7am. It takes me close to 1.30hrs to get to the airport from home. Catching a 7am flight will be really inconvenient for me. I see there is another flight at 9am, but only economy flexible fares are available. Can I ask american airlines to put me on the 9am flight? Or ask them to pay for transportation to the airport, as I cannot ask any of my friends to wake up at 4am to drop me at the airport.
Thanks.
Oct 31, 2011, 12:10 pm
#224
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,414
Sorry to hear about your situation, sktnyc. Since it pertains to AA, we'll shift this over to the AA forum for further discussion. Thanks! 
/JY1024, TravelBuzz and AA forum co-moderator
/JY1024, TravelBuzz and AA forum co-moderator
Oct 31, 2011, 12:10 pm
#225
Join Date: Jul 2001
Location: Back to Florida...... bye London
Programs: Hilton, AA,, Delta
Posts: 5,149
Hi,
I booked a flight on aa.com to Madrid. The departing time was 10.30am. I received an email from aa.com this morning saying my itinerary has been changed. The new flight departs at 7am. It takes me close to 1.30hrs to get to the airport from home. Catching a 7am flight will be really inconvenient for me. I see there is another flight at 9am, but only economy flexible fares are available. Can I ask american airlines to put me on the 9am flight? Or ask them to pay for transportation to the airport, as I cannot ask any of my friends to wake up at 4am to drop me at the airport.
Thanks.
I booked a flight on aa.com to Madrid. The departing time was 10.30am. I received an email from aa.com this morning saying my itinerary has been changed. The new flight departs at 7am. It takes me close to 1.30hrs to get to the airport from home. Catching a 7am flight will be really inconvenient for me. I see there is another flight at 9am, but only economy flexible fares are available. Can I ask american airlines to put me on the 9am flight? Or ask them to pay for transportation to the airport, as I cannot ask any of my friends to wake up at 4am to drop me at the airport.
Thanks.
You need to call AA.