Purchase / mileage upgrade on AA
Curious for your insight. I purchased a ticket DFW -> LHR for mid November and a return approx. 2 weeks later. Hoping to get an upgrade for $700 / 50k but nothing confirmed (Gold status here). I know the whole rehearsed spiel from AA: not guaranteed, could clear at any time including up to the hour of departure, etc. What's frustrating is that their outbound business section is very slowing booking up, though it's eased up over the last week, and the return is wide-open in business class. Has anyone been surprised with an upgrade confirmation days or weeks prior to departure?
Also interesting that when I call AA Gold desk, they can't tell me what place I'm in. Further, I asked if she (the agent) still showed open seats in business. "I show around 7 or so, sir," she replied. "Seven? There are 16 open on AA.com." "I'm sorry sir, we're not allowed to give seat counts out over the phone." "Well, should I trust AA.com or leaning towards more what you say?" "My advice would be to stay up to date with AA.com" and there was a slight giggle. What gives with that? I'd appreciate any feedback you all have on this highly convoluted, pain in the backside process. :o :o :o Any tips for confirming an upgrade? |
Yes, we are all surprised to get an upgrade days, weeks before the flight.
No, they will never tell you which number you are in the list, only up to 3 or 4 hours prior to departure, once the upgrade goes to airport control and you can clearly see it online, or via the AA app. Weeks prior to the flight many things can change, therefore the order is very flexible and fluctuates constantly. Not sure why you should be surprised after all, we will be getting numerous posting/complaints from people saying that they called 3 weeks ago and they where told they where #1 in the list and now they are #5, what happened? Suggest you get an expertflyer subscription and monitor the upgrade accordingly. You can also use them to see which routes may have more open seats. You are gold and upgrading on miles and point, I'm EXP (higher tier than gold) and I can tell you that I've missed several upgrades in the past. The days of easy upgrades are gone, numerous posting on this. You are not alone. Welcome to FT, do stick around and you will learn more on how things work with the flyer community. Good luck. |
Appreciate the insight. Just wish AA was a little more customer savvy and upfront. None of this mysterious "maybe, maybe not."
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Originally Posted by b2e
(Post 25565587)
Appreciate the insight. Just wish AA was a little more customer savvy and upfront. None of this mysterious "maybe, maybe not."
It's been said before, but if you really want the more comfortable seat, then find a flight where you can confirm it (they do exist), pay for the seat outright (AA Vacations offers *very* good prices on air & hotel/car combos), pay for Premium Economy on BA or whoever, or redeem AAnytime miles. No shortage of ways to get a better seat! |
Originally Posted by b2e
(Post 25564790)
Further, I asked if she (the agent) still showed open seats in business. "I show around 7 or so, sir," she replied. "Seven? There are 16 open on AA.com." "I'm sorry sir, we're not allowed to give seat counts out over the phone." "Well, should I trust AA.com or leaning towards more what you say?" "My advice would be to stay up to date with AA.com" and there was a slight giggle. What gives with that?
When an agent pulls up availability, if there are 7 or more seats available in a given inventory, 7 is all that will be displayed. The agent won't know if there are actually more than 7 seats available until she tries to sell more than 7, hence the reply of "around 7 or so". Not only is the agent not permitted to give seat counts, but she's unable to do so in the first place. My advice would be to invest in an ExpertFlyer subscription so you can check availability for yourself. In many cases purchasing a load factor-based upgrade outright is a better value than using miles + copay, and both come out of C inventory. |
Valid feedback ijgordon. I might add that I booked my airfare with a very encouraging pushing from an AA agent who assured me this was the better way to go (vs. say, trying to do world flyer with BA and using miles). It was never guaranteed, but certainly felt like a shoe-in or that I had a really decent chance of getting it.
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Originally Posted by ThreeJulietTango
(Post 25565729)
When you say there are "16 open on AA.com", are you looking at the seat map? The seat map only shows which seat assignments have already been pre-reserved and is not indicative of how many seats are actually available for sale. It's possible that there are people who have bought tickets but have not reserved their seat assignments yet.
When an agent pulls up availability, if there are 7 or more seats available in a given inventory, 7 is all that will be displayed. The agent won't know if there are actually more than 7 seats available until she tries to sell more than 7, hence the reply of "around 7 or so". Not only is the agent not permitted to give seat counts, but she's unable to do so in the first place. My advice would be to invest in an ExpertFlyer subscription so you can check availability for yourself. In many cases purchasing a load factor-based upgrade outright is a better value than using miles + copay, and both come out of C inventory. Forgive me, "load factor-based upgrade," what's that? |
Originally Posted by b2e
(Post 25565998)
Forgive me, "load factor-based upgrade," what's that?
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Originally Posted by b2e
(Post 25565736)
...an AA agent who assured me this was the better way to go (vs. say, trying to do world flyer with BA and using miles).
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