AA.com glitch with courtesy holds?
I've been trying since yesterday to place a hold on a couple of award seats on AA-operated flights using AA.com. No love. Keeps coming back telling me that "This feature is currently unavailable. Please wait a few moments and try again."
Anyone else experiencing this? |
I didn't hit this problem and put several tickets on hold the last few days.
I think there was similar post last week and someone suggested using a different browser. |
Any chance you are trying to book an AAnytime award on a mixed cabin itinerary (I.e. first class and business class on a transcon)? Kept getting that error when trying to book KOA-LAX-JFK-BOS. The LAX-JFK portion was not screwing it up because it has 3 classes.
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yeah what exactly is the itin you're trying to put together. I get that error every now and then. its annoying, sometimes its persistent but usually resolves itself in an hour max.
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I signed into the AA mobile app this morning and found:
every itinerary I'd held and not purchased over the past couple months, listed right there along with my ticketed flights. |
Originally Posted by DCAorBust
(Post 25521218)
I've been trying since yesterday to place a hold on a couple of award seats on AA-operated flights using AA.com. No love. Keeps coming back telling me that "This feature is currently unavailable. Please wait a few moments and try again."
Anyone else experiencing this? But anyway, yes, the Hold button can be temporarily flaky at times. |
Originally Posted by MaineFlyer16
(Post 25521618)
Any chance you are trying to book an AAnytime award on a mixed cabin itinerary (I.e. first class and business class on a transcon)? Kept getting that error when trying to book KOA-LAX-JFK-BOS. The LAX-JFK portion was not screwing it up because it has 3 classes.
Biz to LAX and F to OGG. |
Originally Posted by discoverCSG
(Post 25523035)
I signed into the AA mobile app this morning and found:
every itinerary I'd held and not purchased over the past couple months, listed right there along with my ticketed flights. |
Call. If it can't be booked online, there's no fee; you can put on hold, or purchase.
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I put one on hold yesterday and when I went to pay for it this morning, the dates were completely different than the printout that I held. And the price had gone up $400. I called and faxed the original screen print to a number they gave to me, and finally they were able to straighten it out.
The ExPlat desk told me that yesterday's Southwest problem caused some "issues". They are starting to sound like United. |
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