1982 is calling.... [AA fails to notify of flight cancellation]

 
Old Sep 10, 15, 9:24 pm
  #1  
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1982 is calling.... [AA fails to notify of flight cancellation]

My friend and I are headed to BKK tomorrow, me on UA, her on AA. I have Tripit Pro, so I got the notification that the first leg of her flight to ORD tomorrow morning got canceled. She got no such notification. When she called them after I told her about the cancelation, first they said the cancelation was for weather (yeah right), and then they tried to charge her an extra $30 for the same window seat she had had on the other flight. At least they could get her on a flight that will get her to ORD on time. But the kicker was when she asked how she was supposed to know about the cancelation, and was told "you were in the queue to be called." Really, AA? It's called e-mail. Most people have it these days.
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Old Sep 10, 15, 9:41 pm
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Well...... if they are in 1982, maybe the service on her flight will be decent....
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Old Sep 10, 15, 10:10 pm
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Originally Posted by Paella747 View Post
Well...... if they are in 1982, maybe the service on her flight will be decent....
That is funny.

Hey, to the OP...the agent might have sold it with "When we have such a travel disruption, we know passengers can be upset - so we make it a point to reach out with a personal phone call to provide a custom solution"

Even if it is a lie
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Old Sep 10, 15, 10:15 pm
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Old Sep 11, 15, 12:07 am
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Originally Posted by rstlsgirl View Post
But the kicker was when she asked how she was supposed to know about the cancelation, and was told "you were in the queue to be called." Really, AA? It's called e-mail. Most people have it these days.
Did she have her flight set up for flight status notification? I've found that very reliable in the past when I've had flights cancelled and received text messages. You have to set it up in your profile or per flight.
https://www.aa.com/travelInformation/fsnAccess.do
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Old Sep 11, 15, 6:00 am
  #6  
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Originally Posted by rstlsgirl View Post
... they tried to charge her an extra $30 for the window seat ...
Nothing 1982 about that part!
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Old Sep 11, 15, 8:18 am
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Originally Posted by tom911 View Post
Did she have her flight set up for flight status notification? I've found that very reliable in the past when I've had flights cancelled and received text messages. You have to set it up in your profile or per flight.
https://www.aa.com/travelInformation/fsnAccess.do
Agree. I had a 12-hour delay coming back from PVG on Monday. I got a barrage of emails as the situation developed, including a rebooking on another flight. All of this was followed a minute or two later by trip it pro notifications.

Does your friend have any status with AA? It seems they are taken care of first in irrops.
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Old Sep 11, 15, 11:07 am
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When I had a flight cancelled a month or so ago (Republic "hey, where did all our pilots go?" issue), I received a text from AA, a text from Kayak, an email from AA, an automated phone call from AA and finally an email with my rebooking info a short time later. Suspect your friend may not have opted in to the various methods AA does in fact offer.
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Old Sep 11, 15, 11:50 am
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Originally Posted by fordan View Post
When I had a flight cancelled a month or so ago (Republic "hey, where did all our pilots go?" issue), I received a text from AA, a text from Kayak, an email from AA, an automated phone call from AA and finally an email with my rebooking info a short time later. Suspect your friend may not have opted in to the various methods AA does in fact offer.
I was sitting on a delayed flight several months ago and received phone calls and text messages every 15 minutes advising me that my flight was delayed (the departure time kept getting pushed back), which I found amusing since I was already on the airplane and was well aware that the flight was delayed.

Less amusing is when passengers affected by IROPS ask why AA didn't call them and I look in the reservation only to find that the only phone number given to us was that of the agency.
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Old Sep 11, 15, 1:12 pm
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Originally Posted by rstlsgirl View Post
... first they said the cancelation was for weather (yeah right)...
It would be nice if they stopped using that excuse so freely. The flight isn't on a regional carrier in an area where severe storms are forecast, is it? It might be a pre-emptive cancellation in that case.
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