Delay that worked thanks to Flyertalk - Good news for a change

 
Old Sep 5, 15, 1:32 am
  #1  
JTK
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Delay that worked thanks to Flyertalk - Good news for a change

I was scheduled to take FLT 1100 LGA to DFW and then FLT 137 to HGK. Now as I am a paranoid flyer, I use FlightAware to track my plane on the inbound. The good news, the plane arrived the night before into LGA. I have 1:30 to make the connection, weather is good, my upgrade on 137 came through, life is good.

Arrive in LGA, weather good, flights leaving on time, arriving early into DFW. Get to the gate around 20 minutes to boarding, no plane. I just figured they had to tow it to the gate. At 10 minutes to boarding, flight delayed till 10. This will cause a misconnect.

On the phone in an instant to the Exp desk while walking back to Admirals club. Told them I would misconnect and there was a direct to Hong Kong on Cathay (know your options). He said I would have to book it in Y since that was the original booking. I said AA preserves the upgrade (thanks to FlyerTalk) and to see what he could do. It was around 8 and the next flight was at 10. Agent booked me on the direct HKG flight at 2:50, thinking I could not make the LGA/JFK in time, arriving 40 minutes later than original itinerary, and in J on Cathay.

Went to Admirals club where they were going to rebook me through ORD but I told them already booked on Cathay. They actually paged me when I got in to work this out. Nice. AAngel on phone, printed out new ITN for me, got a cab voucher (actually called a car service) and they pulled my bag out. I was on my way th JFK by 8:15.

Got to JFK, went to Cathay, they were able to switch me to the 10:00 flight and booked my in 11K. (First seat in mini-cabin.)

Because of FlyerTalk, I had my options already, keep my upgrade and did not have to panic. And AA came through for me without any hassle.
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Old Sep 5, 15, 4:41 am
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Old Sep 5, 15, 10:24 am
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Nice when it works....

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Old Sep 5, 15, 11:59 am
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Old Sep 5, 15, 5:49 pm
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Great story. Once the airline screws up, you're in the driver's seat if you are aware of your alternatives and know when to push back.
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Old Sep 6, 15, 6:51 am
  #6  
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Originally Posted by JTK View Post
...on Cathay (know your options). He said I would have to book it in Y since that was the original booking. I said AA preserves the upgrade (thanks to FlyerTalk) and to see what he could do. .
Nice one!
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Old Sep 6, 15, 11:58 am
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Excellent story, although I would think a truly paranoid flyer wouldn't book only a 90 minute conncection to an international flight.

A little stress for an hour followed by a much better very long flight. Nice!
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Old Sep 6, 15, 2:42 pm
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Originally Posted by beachfan View Post
Excellent story, although I would think a truly paranoid flyer wouldn't book only a 90 minute conncection to an international flight.
You think that's bad, the AA137 "through flight" (DCA-DFW-HKG) has just a 52-minute connection. Unfortunately the next shortest option involves hanging out at DFW for almost 3 hours, but I always choose it out of an abundance of caution.
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Old Sep 6, 15, 2:48 pm
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Originally Posted by rjw242 View Post
You think that's bad, the AA137 "through flight" (DCA-DFW-HKG) has just a 52-minute connection. Unfortunately the next shortest option involves hanging out at DFW for almost 3 hours, but I always choose it out of an abundance of caution.
Look at the bright side- as an EXP you get to hang out at the flagship lounge.

Oh. Wait.
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Old Sep 6, 15, 4:27 pm
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It seems awfully nice that AA (/ CX) were able to honor your Y-J eVIP and book you into J on CX 831. Is this at all typical with IRROPS?
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Old Sep 6, 15, 5:56 pm
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I usually do book a longer connection, however, this had to follow the company rules. I had to pick the right times to get this flight. I get to the airport early just in case but the LGA to DFW flights in the morning are full. But it was a nice day and everything was early. That is why I had Plan B ready...
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Old Sep 6, 15, 7:28 pm
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Originally Posted by GullwingSL View Post
It seems awfully nice that AA (/ CX) were able to honor your Y-J eVIP and book you into J on CX 831. Is this at all typical with IRROPS?
There is a policy in place for it:
http://www.travelingbetter.com/showthread.php?t=4870
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Old Sep 7, 15, 9:27 am
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Originally Posted by JonNYC View Post
There is a policy in place for it:
http://www.travelingbetter.com/showthread.php?t=4870
Thank you!
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Old Sep 7, 15, 9:39 am
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Originally Posted by GullwingSL View Post
Thank you!
With pleasure!

Keep in mind the caveats; more likely and easier on JBV partners, -and- certainly with CX, not a given at all.

But always worth asking for in irrops situations as there's numerous references to "protect in cabin ticketed"-- and post-upgrade, that your ticketed cabin. But, also references to "cabin [paid for]" and a complicated subject matter overall. But certainly protection on BA and JL and, yes, sometimes on others.

I presume once the AA SYD flight begins, we'll see some successful reports there as well.
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Old Sep 7, 15, 9:06 pm
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Originally Posted by JonNYC View Post
There is a policy in place for it:
http://www.travelingbetter.com/showthread.php?t=4870
Of of Jon's more valuable contributions for those in the know, among Jon's many, many valuable contributions.

Thanks Jon!
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