An upexpected upgrade

 
Old Aug 13, 15, 8:45 am
  #1  
Original Poster
 
Join Date: Jul 2007
Location: RDU
Programs: AA Gold, IHG Platinum
Posts: 164
An upexpected upgrade

On a flight from Miami to Sao Paulo recently, I called in to request an award upgrade (25000m plus $350) a couple of hours before boarding. I was told that he couldn't do it over the phone and I needed to request (to be on wait list) at the gate. Right after the phone, I checked the waitlist on AA App and found my name already on the list already. And more surprisingly, I was upgraded to business a few minutes before boarding.

So what is this upgrade? I wasn't asked for miles or fees, and I am only Gold this year.

Another thing I noticed when I was constantly refreshing the waitlist, they are not clearing the upgrades by the order it's listed.
davidwu is offline  
Old Aug 13, 15, 9:47 am
  #2  
 
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 3,436
Dont know what happened, seems the agent somehow put you on the list.

In terms of 'out of order', that list combines Y to J and J to F upgrade requests, which is the major factor in that phenomena. IMO
Exec_Plat is offline  
Old Aug 13, 15, 2:10 pm
  #3  
 
Join Date: Oct 2007
Programs: UA 1K/RCC, AA EXP, Starwood Gold
Posts: 878
Wow that's fantastic - hope you played the lottery that day :P

I assume you monitored the load - if coach was oversold of course it could have been an op up...
Clarkcc1 is offline  
Old Aug 13, 15, 7:28 pm
  #4  
 
Join Date: Oct 2014
Location: Toronto Canada (YYZ)
Programs: Aeroplan & AA Advantage
Posts: 170
If you get an op up, can anyone confirm that your name will be placed on the upgrade list? I always thought only pax who request upgrades see their name.
TheSinister is offline  
Old Aug 13, 15, 9:38 pm
  #5  
 
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 3,436
Originally Posted by TheSinister View Post
If you get an op up, can anyone confirm that your name will be placed on the upgrade list? I always thought only pax who request upgrades see their name.
Agree. I dont think OP was put on the waitlist to do an op up.
Exec_Plat is offline  
Old Aug 14, 15, 5:12 am
  #6  
FlyerTalk Evangelist
 
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 19,243
Originally Posted by davidwu View Post
On a flight from Miami to Sao Paulo recently, I called in to request an award upgrade (25000m plus $350) a couple of hours before boarding. I was told that he couldn't do it over the phone and I needed to request (to be on wait list) at the gate. Right after the phone, I checked the waitlist on AA App and found my name already on the list already. And more surprisingly, I was upgraded to business a few minutes before boarding.

So what is this upgrade? I wasn't asked for miles or fees, and I am only Gold this year.

Another thing I noticed when I was constantly refreshing the waitlist, they are not clearing the upgrades by the order it's listed.
If you saw your name on the upgrade list, this doesn't sound like an op-up
Maybe you should call AA and tell them about the error and offer to pay for the upgrade. I am sure if the situation was reversed, you would call to complain about them taking your miles and not upgrading you.
mvoight is offline  

Thread Tools
Search this Thread