Paid big re-booking few, flight was canceled and rebooked to original - refund?
Aug 12, 2015, 2:15 am
#1
Original Poster
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
Paid big re-booking few, flight was canceled and rebooked to original - refund?
I had my family booked on AA5910 DEN-LAX connecting onto CX Hong Kong - Denpasar (C).
I failed initially to notice the tight-ish connection in LAX (it's slow with the kids). So I (begrudgingly) paid $1160 to change to AA5902 earlier in the day.
Fast forward to the flight, and AA5902 was delayed and then canceled due to Mechanical issues. My family was then re-booked back onto AA5910.
Think there is any shot at getting my $1160 back from AA?
of course on top of the above they lost their bags for 3 days as well, but have to take that up with CX as the final carrier...
I failed initially to notice the tight-ish connection in LAX (it's slow with the kids). So I (begrudgingly) paid $1160 to change to AA5902 earlier in the day.
Fast forward to the flight, and AA5902 was delayed and then canceled due to Mechanical issues. My family was then re-booked back onto AA5910.
Think there is any shot at getting my $1160 back from AA?
of course on top of the above they lost their bags for 3 days as well, but have to take that up with CX as the final carrier...
Aug 12, 2015, 2:17 am
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,581
No chance of getting the money back.
Aug 12, 2015, 2:19 am
#3
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
You can certainly make a case, I would write an articulate, dispassionate communication to Customer Relations, explain what you did and why you did it, and ask them for exactly what you want. It's a long shot to get the money returned, but you will probably get something... and something is more than what you've got now. :/
Aug 12, 2015, 2:24 am
#4
Original Poster
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
You can certainly make a case, I would write an articulate, dispassionate communication to Customer Relations, explain what you did and why you did it, and ask them for exactly what you want. It's a long shot to get the money returned, but you will probably get something... and something is more than what you've got now. :/
Aug 12, 2015, 6:17 am
#5
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Aug 12, 2015, 3:44 pm
#6
Original Poster
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
Customer Relations: http://www.aa.com/i18n/contactAA/con...-relations.jsp
Aug 13, 2015, 2:45 pm
#7
Original Poster
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
So far miles for the wife and 2 x e-vouchers for the kids for "the delay" and refund "will be considered" on the rebooking fee. Will see what happens next.