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Paid big re-booking few, flight was canceled and rebooked to original - refund?

Paid big re-booking few, flight was canceled and rebooked to original - refund?

 
Old Aug 12, 15, 2:15 am
  #1  
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Paid big re-booking few, flight was canceled and rebooked to original - refund?

I had my family booked on AA5910 DEN-LAX connecting onto CX Hong Kong - Denpasar (C).

I failed initially to notice the tight-ish connection in LAX (it's slow with the kids). So I (begrudgingly) paid $1160 to change to AA5902 earlier in the day.

Fast forward to the flight, and AA5902 was delayed and then canceled due to Mechanical issues. My family was then re-booked back onto AA5910.

Think there is any shot at getting my $1160 back from AA?

of course on top of the above they lost their bags for 3 days as well, but have to take that up with CX as the final carrier...
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Old Aug 12, 15, 2:17 am
  #2  
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No chance of getting the money back.
Dave Noble is offline  
Old Aug 12, 15, 2:19 am
  #3  
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You can certainly make a case, I would write an articulate, dispassionate communication to Customer Relations, explain what you did and why you did it, and ask them for exactly what you want. It's a long shot to get the money returned, but you will probably get something... and something is more than what you've got now. :/
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Old Aug 12, 15, 2:24 am
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Originally Posted by Microwave View Post
You can certainly make a case, I would write an articulate, dispassionate communication to Customer Relations, explain what you did and why you did it, and ask them for exactly what you want. It's a long shot to get the money returned, but you will probably get something... and something is more than what you've got now. :/
Who should I address it to? I've never had to complain (thankfully) about anything AA has done before. Is there a website form or an e-mail address that is typically used?
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Old Aug 12, 15, 6:17 am
  #5  
 
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Originally Posted by DeepUnderground View Post
Who should I address it to? I've never had to complain (thankfully) about anything AA has done before. Is there a website form or an e-mail address that is typically used?
Customer Relations: http://www.aa.com/i18n/contactAA/con...-relations.jsp
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Old Aug 12, 15, 3:44 pm
  #6  
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Originally Posted by jordyn View Post
Thank you.
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Old Aug 13, 15, 2:45 pm
  #7  
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So far miles for the wife and 2 x e-vouchers for the kids for "the delay" and refund "will be considered" on the rebooking fee. Will see what happens next.
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