AA iPhone / Android app glitch Aug 2015

 
Old Aug 1, 15, 10:00 am
  #1  
Original Poster
 
Join Date: Jun 2006
Location: Boston, MA
Programs: AA Exec Plat, Admirals Club, DL Plat Med, AmEx Plat, SPG Plat, MR Plat (via SPG)
Posts: 185
AA iPhone / Android app glitch Aug 2015

Is anyone else getting an "Internal Server Error - Read" on the AA iPhone app. I have tried to logout and reinstall the app but still getting the same error.
BosTravel is offline  
Old Aug 1, 15, 10:17 am
  #2  
 
Join Date: Feb 2014
Posts: 11
I am having the same issue.
mikeblunt2020 is offline  
Old Aug 1, 15, 10:24 am
  #3  
 
Join Date: Apr 2000
Location: Palm Beach/ New England
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Posts: 3,917
Same problem (but labeled as "server communication error") on Samsung Galaxy.
fastflyer is offline  
Old Aug 1, 15, 10:56 am
  #4  
 
Join Date: Apr 1999
Location: South Florida USA
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Posts: 1,514
AA iPhone app

I am getting the same error on my Android device on both AA and US Airways app
Tolarian Wind is offline  
Old Aug 1, 15, 12:16 pm
  #5  
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Join Date: Sep 2007
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iPad and iPhone.

Can't do much now with app.
mre5765 is offline  
Old Aug 1, 15, 1:07 pm
  #6  
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Join Date: Jun 2006
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Programs: AA Exec Plat, Admirals Club, DL Plat Med, AmEx Plat, SPG Plat, MR Plat (via SPG)
Posts: 185
On top of that, the 'Call Customer Service' button on the error message directs you to a nonworking number.
BosTravel is offline  
Old Aug 4, 15, 10:34 am
  #7  
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Join Date: May 2004
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Originally Posted by BosTravel View Post
On top of that, the 'Call Customer Service' button on the error message directs you to a nonworking number.
Has anyone called Web Services?

I was actually able to login right now, but it said I had no reservations.
Since I have one way LAX-LHR nonstop award) in the fall for a TATL cruise, I was a bit concerned.
However, the website shows the reservation...
mvoight is offline  
Old Aug 4, 15, 1:59 pm
  #8  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
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Posts: 61,509
A bit later today: my Android app is working as usual, I had to update my iOS app and it's working.

But "view AAdvantage card" crashes the iOS app consistently.

Ya gotta wonder who's actually coding these things!
JDiver is offline  
Old Aug 5, 15, 12:16 pm
  #9  
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Join Date: May 1998
Location: Austin TX
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I am unable to find AA app on Google Play, while US app shows up.

Am i missing something or is there another way to get it?
alhcfp is offline  
Old Aug 5, 15, 3:40 pm
  #10  
 
Join Date: May 2013
Location: NYC
Programs: DL GM, AAdvantage EXECPLAT, Hyatt Plat, HHonors Diamond, Avis First
Posts: 6,072
Weird....no issue here on my iPhone 6
AANYC1981 is offline  

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