AA.com no longer allows close-in booking (ie within a few hours)?
I just noticed when searching for some same day travel, that AA.com displays "not available online"
It is 4:18PM in ORD- looking ORD-DTW today the 5:45PM departure shows this. The 6:40PM shows $480. Given their miserable phone support, if a 'civilian' (lets not say kettle) was trying to book a flight theyd be SOL. (If this has been discussed, please merge or delete.) For elites or those with travel agents, they can get around that. (Although Ive been known to book backup via gogoinflight myself) Is this new? or have I just missed this? Thoughts? |
What's so miserable about the phone support? Wait times can be long when there are significant WX issues, but during normal operations it's not that bad.
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I wonder if this is tacit acknowledgment that aa.com's lack of real time ticketing could mean people have initiated purchases but not been issued tickets at the deadline before schedule departure.
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It may be that AA considered this is a functionality that wasn't necessary. If you're trying to make a purchase so close to departure, one should already be at the airport and I'm sure you can find AA agents that can sell you a ticket there. Thus, they may not have considered this a case where they need to enable online sales for. Add to that the generally sluggish ticketing process AA uses and you may have answered your question.
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AA.com no longer allows close-in booking (ie within a few hours)?
What's the fee for ticketing at the airport counter?
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Originally Posted by jaimelannister
(Post 25152012)
What's so miserable about the phone support? .
For me, phenomenal. Not so much for lower tiers, based on recent reports....
Originally Posted by Phoenixtinct
(Post 25152192)
It may be that AA considered this is a functionality that wasn't necessary. If you're trying to make a purchase so close to departure, one should already be at the airport and I'm sure you can find AA agents that can sell you a ticket there. Thus, they may not have considered this a case where they need to enable online sales for. Add to that the generally sluggish ticketing process AA uses and you may have answered your question.
Or has this always been the case? I never recall seeing this on same day display.
Originally Posted by ijgordon
(Post 25152316)
What's the fee for ticketing at the airport counter?
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I thought there was a $35 fee (more for intl.) for ticketing at the counter.
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Originally Posted by 3Cforme
(Post 25152153)
I wonder if this is tacit acknowledgment that aa.com's lack of real time ticketing could mean people have initiated purchases but not been issued tickets at the deadline before schedule departure.
Considering that US Airways offers instant ticketing, I would hope that this functionality is somehow incorporated once we reach a single reservations system.
Originally Posted by Ord Liza
(Post 25152674)
I thought there was a $35 fee (more for intl.) for ticketing at the counter.
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Originally Posted by ThreeJulietTango
(Post 25152815)
^ Neither AA.com nor Reservations can sell a ticket for flights departing within 2 hours because the tickets may not be issued prior to the check-in cutoff time. The process can be manually expedited with a phone call to eTDS, but it's time-consuming and AA's solution seems to be to simply prevent the sales from happening altogether.
Considering that US Airways offers instant ticketing, I would hope that this functionality is somehow incorporated once we reach a single reservations system. Being used to instant ticketing on US, this particular point feels like stepping back several decades in time. There are times I have spent very significant dollars on close in flights on US en route to the airport while in a taxi to the airport due to the a client emergency - I keep a separate suitcase in my office for this exact reason, and need it at least a half dozen times per year. The thought that the flights might not be ticketed in time without significant manual intervention in 2015 kind of blows my mind. |
I don't think this is a change with AA. IIRC, they never allowed you to book via the web less than 2 hours out. Calling reservations or in person at the counter was the only way to do last-minute tickets. Now it seems that the first method is unreliable. If this is important to you, I'd contact PAR/D and complain--last minute tickets make a lot of money and if enough people complain to justify the cost, they could at least add more help to the EXP line to service ticketing calls.
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Not that it's the best solution, but can you still ticket via an OTA?
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Originally Posted by iplaybass
(Post 25155155)
I don't think this is a change with AA. IIRC, they never allowed you to book via the web less than 2 hours out. Calling reservations or in person at the counter was the only way to do last-minute tickets. Now it seems that the first method is unreliable. If this is important to you, I'd contact PAR/D and complain--last minute tickets make a lot of money and if enough people complain to justify the cost, they could at least add more help to the EXP line to service ticketing calls.
Q: How soon before a flight can I book and purchase a ticket on aa.com? A: Your flight must leave at least two hours later than the time you purchase your ticket on aa. |
Since there's no way to book within 2 hours without incurring the airport ticketing fee, is it possible to make the argument that it's no longer an "optional" fee at that point and should be included in the fare and taxed appropriately?
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Originally Posted by ThreeJulietTango
(Post 25157081)
Since there's no way to book within 2 hours without incurring the airport ticketing fee, is it possible to make the argument that it's no longer an "optional" fee at that point and should be included in the fare and taxed appropriately?
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Originally Posted by reeg2
(Post 25157318)
I got off a plane three weeks ago, got a call to head somewhere else, and purchased at the desk 50 minutes prior to flight for no added fee.
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