Survey and/or email complaint
Apr 23, 2015, 7:55 am
#1
Original Poster
Join Date: Aug 2004
Location: Lawrence, KS
Programs: AA Gold, UA, DL
Posts: 270
Survey and/or email complaint
Interesting that I received a survey following a flight from caribbean through MIA. It ended up being such a mess and there were numerous issues which I won't go into here. I had already planned to contact AA through the website but before I had the opportunity I received a survey. I was able to document things there including an employee name. Is that adequate or should I specifically contact them via with website. I would like a response. The email survey was directed to me with my AAdvantage number. Thanks for the advice.
Apr 23, 2015, 8:06 am
#2
Join Date: May 2004
Location: DFW-In Plano & CDG-In the 11th
Programs: DL Diamond, AA revenue negative, Bonvoy Titanium +, Avis likes me
Posts: 3,209
I would suggest a SHORT, UNEMOTIONAL snail mail to the corporate office, with just perhaps bullet points outlining your disatisfaction/disappointment.
It would help us if you gave us an idea of where AA went off the tracks for you.
It would help us if you gave us an idea of where AA went off the tracks for you.