Check-in Reminder Email
Apr 22, 2015, 7:24 pm
#1
Original Poster
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
Check-in Reminder Email
I did a search did not yield any results. Mods, please combine this thread if needed.
My fellow traveler (no status) received a check-in reminder email today for a trip starting tomorrow. We are on the same PNR but I did not receive any email reminder despite being an EXP. Also, I never received any reminder emails in the past as well.
Is this a new feature that AA has implemented? Also is something messed up in my account to not get these kind of reminder emails.
My fellow traveler (no status) received a check-in reminder email today for a trip starting tomorrow. We are on the same PNR but I did not receive any email reminder despite being an EXP. Also, I never received any reminder emails in the past as well.
Is this a new feature that AA has implemented? Also is something messed up in my account to not get these kind of reminder emails.
Apr 22, 2015, 7:43 pm
#2
Join Date: May 2011
Location: DFW
Programs: AA EXP; Marriott PP; Hilton Gold
Posts: 171
Check your notification preferences on your account. There are options for what kinds of emails they will send or if they will text you other type of notifications.
Apr 22, 2015, 8:38 pm
#3
Original Poster
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
Only option I see is for Departure reminders which is already checked for me to remind in 4 hours:
"We know how busy you are. Sign up for departure reminder alerts and we'll send you a reminder with all the information for your flight. Options are 1 to 4 hours"
"We know how busy you are. Sign up for departure reminder alerts and we'll send you a reminder with all the information for your flight. Options are 1 to 4 hours"
Apr 24, 2015, 2:18 pm
#4
Join Date: Sep 2010
Posts: 205
Now that you mention it, I didn't get a reminder to check in for my flight yesterday. But I did get a text saying that they hope I had enjoyed it and Baggage claim is 8, which was a new one (the enjoying it part).
Apr 24, 2015, 2:50 pm
#5
Join Date: May 2014
Location: DFW
Programs: IHG Plat, AA GLD, DL FO, Natl Elite
Posts: 259
They never send me a reminder at T-24, in fact they usually don't send it until well after I've checked in! CommunicAAtion is not their strong suit I suppose.
Apr 24, 2015, 4:01 pm
#6
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
I have my own system of reminders with multiple redundancies and don't rely on AA to remind me and I check with AA myself in case of flight changes.
That said and FWIW, I have normally gotten those T-4hr messages. However, during my recent trip I did not, for any of the three AA flights.
That said and FWIW, I have normally gotten those T-4hr messages. However, during my recent trip I did not, for any of the three AA flights.
Apr 24, 2015, 10:08 pm
#7
Join Date: Jun 2005
Location: AUS
Programs: AA Exec Platinum/MM, DL Gold/MM, Hilton Diamond, Accor Platinum, Hertz Presidents Circle
Posts: 6,965
I think they may send only one alert per PNR. When my wife and I are on the same PNR I'm pretty sure she does not get the check-in reminder. But when she has her own record she does.
Apr 25, 2015, 11:13 am
#8
Join Date: Oct 2011
Location: DFW
Programs: AA EXP - Marriott LT Platinum - National Exec Elite
Posts: 1,112
I get a T-24 email each time and when flying together on same PNR, my wife and I both get a separate email at T-24.
Upgrade emails, however, I only get 1 out of 4 times.
Upgrade emails, however, I only get 1 out of 4 times.
Apr 25, 2015, 10:10 pm
#9
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,600
I always get the OLCI reminder emails, though they come at 20~ hours prior to departure. By that time, I've already checked in.
TripIt is able to email me about 5 mins before check-in opens..
TripIt is able to email me about 5 mins before check-in opens..