Trouble signing in on aa.com

 
Old Mar 28, 15, 12:11 pm
  #1  
Original Poster
 
Join Date: Mar 2015
Posts: 2
Trouble signing in on aa.com

Anyone have any trouble signing in today at aa.com? it does not recognize my log in, I am not sure if it has to do with the merger? Thanks!
PISHTACO is offline  
Old Mar 28, 15, 12:15 pm
  #2  
 
Join Date: Jul 2005
Location: NJ
Programs: AAdvantage, Rapid Rewards
Posts: 111
Yes. I just got in and saw this at the top of the page:


"We're working on our systems. Account access may be unavailable and the site may be slower than usual."
johnr863 is offline  
Old Mar 28, 15, 12:22 pm
  #3  
Original Poster
 
Join Date: Mar 2015
Posts: 2
true, they just posted that banner, Thanks John...Juan
PISHTACO is offline  
Old Mar 28, 15, 12:30 pm
  #4  
 
Join Date: Jul 2010
Location: BUR
Programs: AA, DL Gold, AS, UA, VS, HA, Hilton Gold, Marriott Gold
Posts: 1,356
I'm trying to book a flight, pages take forever to load and then I get a "too much time has passed" error message.

Hey, AA, I'd like to give you some of my money. Do you want it? It doesn't seem so.
Oakshadow is offline  
Old Mar 28, 15, 12:33 pm
  #5  
 
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,271
Originally Posted by Oakshadow View Post
Hey, AA, I'd like to give you some of my money. Do you want it? It doesn't seem so.
This is an excellent point. It really is the first time in the history of the Internet that a commerce website has been momentarily unavailable during a massive reconfiguration.

Great job, Doug Parker.
rjw242 is offline  
Old Mar 28, 15, 12:44 pm
  #6  
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 631
Yup. I can't login either. No banner just won't load.
Robl is offline  
Old Mar 28, 15, 12:47 pm
  #7  
 
Join Date: Aug 2004
Posts: 513
Can't check in online for a flight tomorrow either. It's just all good.
Night Flyer is offline  
Old Mar 28, 15, 12:50 pm
  #8  
 
Join Date: Dec 2008
Location: WAS, LAX
Programs: AA EXP, AS 75K
Posts: 1,286
Originally Posted by Oakshadow View Post
I'm trying to book a flight, pages take forever to load and then I get a "too much time has passed" error message.

Hey, AA, I'd like to give you some of my money. Do you want it? It doesn't seem so.
Same here, home page won't even load.

Guess AA can make do without my money until they get their **** together.
flyingmusicianlax is offline  
Old Mar 28, 15, 1:02 pm
  #9  
 
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,007
I can't log in either. If I log in on the home page, as usual, I get a special stand-alone log-in page. And then when I log in again, I just get the same page over again and so on ad infinitum.
FallenPlat is offline  
Old Mar 28, 15, 1:22 pm
  #10  
 
Join Date: Feb 2003
Location: San Diego
Programs: AA Exec Plat, but likely for not much longer
Posts: 182
Same. What's my compensation?
SDAA is offline  
Old Mar 28, 15, 1:30 pm
  #11  
 
Join Date: Nov 2013
Posts: 414
Could you imagine what it's going to be like when we merge reservation systems!
Piedmont767 is offline  
Old Mar 28, 15, 2:31 pm
  #12  
 
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 676
Cellphone app still works OK.
IntFF is offline  
Old Mar 28, 15, 2:39 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,198
Just tried to log in for selecting my meal. No go on logging in.
MiamiAirport Formerly NY George is offline  
Old Mar 28, 15, 2:40 pm
  #14  
 
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
Trouble signing in on aa.com

When I try to use my Android app it says visit as guest or wait for the new app coming soon

TW
Tolarian Wind is offline  
Old Mar 28, 15, 2:53 pm
  #15  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,741
Friends,

AA and US FFPs are currently merging into the AAdvantage program. 100 million accounts are involved, with myriad details to be migrated and justified.

Many times we've experienced that during weekend batch processes, our accounts may not be available, or show as zeroed out. This is "the mother of batch processes", so instead of Saturday - Sunday account blackouts, it could last longer.

I'm currently getting

Access to your account is unavailable

We're working on our site, and account access is unavailable. Please come back soon to book award travel or manage your account.
Expect this through the weekend, with possible breakthrough periods (or not), and possible recurrent thumps and bumps occasionally from under the hood.

In the meantime, try using your apps.

And: Some of this is discussed in Gary Leff's interview with AA's Suzanne Rubin here.
JDiver is offline  

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