Trouble signing in on aa.com
Mar 28, 2015, 2:13 pm
#16
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Mar 28, 2015, 2:44 pm
#17
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Mar 28, 2015, 3:06 pm
#18
Join Date: Sep 2009
Posts: 67
If it's any help, I needed to make an award travel reservation for this Monday and was able to call the Advantage phone line to make the reservation without paying the telephone booking fee.
Mar 28, 2015, 4:05 pm
#19
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,004
I really wish they had given us some warning that there would be some type of activity this weekend. An email, an announcement, discussions on FT, banners for the last weeks on their sites, etc., so we wouldn't be shocked, stunned, flabbergasted that it's down for a few hours.
Doug is obviously drunk and ruining the best airline in the history of the world. Again.
Yes, that's sarcasm. Wait a few hours. Pick up the phone.
Doug is obviously drunk and ruining the best airline in the history of the world. Again.
Yes, that's sarcasm. Wait a few hours. Pick up the phone.
Mar 28, 2015, 4:45 pm
#20
Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,788
Been trying all day to buy a ticket! Very frustrating.
Question, if I book on a third party site like Orbitz (that is if I can), would I still be able to request upgrades using the 500 mile certificates?
Question, if I book on a third party site like Orbitz (that is if I can), would I still be able to request upgrades using the 500 mile certificates?
Mar 28, 2015, 5:19 pm
#21
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
I doubt on Orbitz. But once aa.com comes back you should be able to go into your reservations and request it.
Mar 28, 2015, 5:26 pm
#23
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
The merger is a failure!
Mar 28, 2015, 5:30 pm
#24
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
I really wish they had given us some warning that there would be some type of activity this weekend. An email, an announcement, discussions on FT, banners for the last weeks on their sites, etc., so we wouldn't be shocked, stunned, flabbergasted that it's down for a few hours.
Doug is obviously drunk and ruining the best airline in the history of the world. Again.
Yes, that's sarcasm. Wait a few hours. Pick up the phone.
Doug is obviously drunk and ruining the best airline in the history of the world. Again.
Yes, that's sarcasm. Wait a few hours. Pick up the phone.
I expected the AAdvantage system to be down, not the whole website.
Mar 28, 2015, 5:38 pm
#25
Join Date: Jun 2014
Location: DFW
Programs: AA Lifetime Gold, Admirals Club, Global Entry
Posts: 1,141
What annoyed me, I guess, is the lack of an up-front "under construction" banner. At least they have one now . . . after you try to log in.
Had I been running things, I would've posted a notice right on the home page.
Had I been running things, I would've posted a notice right on the home page.
Mar 28, 2015, 5:53 pm
#26
Join Date: Jun 2005
Location: DCA
Programs: AA EXP
Posts: 170
Is your browser not rendering the grey bar at the top?
Mar 28, 2015, 5:56 pm
#27
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
If anyone has time-critical issues (buying a ticket, requesting an upgrade) just call AA. Explain the website is down (they know it) and ask them to waive any fees.
Mar 28, 2015, 5:56 pm
#28
Join Date: Feb 2007
Location: Midwest
Programs: AA PLT AA 1MM
Posts: 727
I felt bad for calling--called this morning when I couldn't log in only to reach a beleaguered but very professional web services agent who confirmed it's a mess (my description), said a new banner had just been posted, and apologized. The banner blended right into my safari bar, as it turned out.
I infer that JDiver is suggesting we do what we can to avoid contributing to the delay in it getting straightened out and wholly concur. (JDiver is very wise.)
I infer that JDiver is suggesting we do what we can to avoid contributing to the delay in it getting straightened out and wholly concur. (JDiver is very wise.)
Mar 28, 2015, 5:56 pm
#29
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Mar 28, 2015, 6:00 pm
#30
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Yes, regular site impossible to access. Mobile partially functional. Account access on both down due to migration of US members. Was trying to do a same-day change online, from inflight but mobile couldn't handle it. Had to wait until I got to LAX and the Flagship lounge where I got put on the standby list. Cleared at the gate and am now on my way to ATL early evening vs the red eye. Last F seat too.