Best and worst AA airport crews
Nov 13, 2003, 4:32 pm
#1
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Best and worst AA airport crews
I thought this would be an interesting thread. Here are my nominations:
Best - TPA
Worst - MIA
Best - TPA
Worst - MIA
Nov 13, 2003, 4:57 pm
#2
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BEST: OGG (Maui). Those people are wonderful.
WORST (and I do mean WORST: MIA). Gate Agents are just AWFUL there. Also - this airport is just a royal pain to connect in.
[This message has been edited by freeupgrade (edited Nov 15, 2003).]
WORST (and I do mean WORST: MIA). Gate Agents are just AWFUL there. Also - this airport is just a royal pain to connect in.
[This message has been edited by freeupgrade (edited Nov 15, 2003).]
Nov 13, 2003, 5:00 pm
#3
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Does this include gate agents?
That's funny because I've flown out of MIA several times and the flight crews have always been fantastic. Of course most of those flight were in F
Other great crews I've had were out of BOS and SAN.
Worst was probably ORD.
That's funny because I've flown out of MIA several times and the flight crews have always been fantastic. Of course most of those flight were in F
Other great crews I've had were out of BOS and SAN.
Worst was probably ORD.
Nov 13, 2003, 5:14 pm
#4
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Aladinsane4miles:
Does this include gate agents?
That's funny because I've flown out of MIA several times and the flight crews have always been fantastic. Of course most of those flight were in F
Other great crews I've had were out of BOS and SAN.
Worst was probably ORD. </font>
Does this include gate agents?
That's funny because I've flown out of MIA several times and the flight crews have always been fantastic. Of course most of those flight were in F
Other great crews I've had were out of BOS and SAN.
Worst was probably ORD. </font>
I meant ground crews
Nov 13, 2003, 5:20 pm
#5
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Not sure if they would count as AA Ground Crew, but one of my worst check-in experiences ever has been at FRA with the "extra security" screeners they have at check-in.
My home airport ORD is always great.
My home airport ORD is always great.
Nov 13, 2003, 5:35 pm
#6
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For ground crew,
Best: NRT
Worst: JFK
What a contrast when I fly JFK-NRT!
Best: NRT
Worst: JFK
What a contrast when I fly JFK-NRT!
Nov 13, 2003, 5:44 pm
#7
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by andrzej:
I meant ground crews</font>
I meant ground crews
</font>
I've had pretty good luck everywhere else. The check-in desk at PHX are a particularly fun group.
Nov 13, 2003, 5:46 pm
#8
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Howdy,
Best gate agents: SJU (hands down, they rock).
Worst gate agents: American Eagle - ORD (Not the AA folks - they are cool).
Keep the faith,
Pakse
Best gate agents: SJU (hands down, they rock).
Worst gate agents: American Eagle - ORD (Not the AA folks - they are cool).
Keep the faith,
Pakse
Nov 13, 2003, 7:47 pm
#9
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IMHO:
Best- SAN
Worst- BOS
------------------
-Bob Mc
Best- SAN
Worst- BOS
------------------
-Bob Mc
Nov 13, 2003, 7:55 pm
#10
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I would agree that the Eagle gate agents at ORD can be as bad as the mainline gate agents at MIA.
The ticket agents at the F counter at JFK Term 8 (International) are very friendly but not very quick to check you in. Often only one agent is available at this position when a long line of F pax (and PLT/EXP) are waiting to check in. IMHO, gate agents at JFK are average.
From my experience, gate agents at SJC, LGB, RNO, STL (mostly), and DFW (mostly) are helpful and efficient.
Partially I think it has to do with the fact that these folks are so OVERWORKED that they can't help but be ornery. I remember hearing one gate supervisor at MIA last June complaining to a coworker that he had to work an 18-hour shift, dashing from one terminal to the next to board flights, deal with late departures, misconnecting pax, etc. Wouldn't you be a bit unfriendly after 18 hours of that type of work?
The ticket agents at the F counter at JFK Term 8 (International) are very friendly but not very quick to check you in. Often only one agent is available at this position when a long line of F pax (and PLT/EXP) are waiting to check in. IMHO, gate agents at JFK are average.
From my experience, gate agents at SJC, LGB, RNO, STL (mostly), and DFW (mostly) are helpful and efficient.
Partially I think it has to do with the fact that these folks are so OVERWORKED that they can't help but be ornery. I remember hearing one gate supervisor at MIA last June complaining to a coworker that he had to work an 18-hour shift, dashing from one terminal to the next to board flights, deal with late departures, misconnecting pax, etc. Wouldn't you be a bit unfriendly after 18 hours of that type of work?
Nov 13, 2003, 8:58 pm
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Worst-- Rude Denver
Nov 13, 2003, 9:36 pm
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Worst ground staff: MIA, especially baggage.
Checkin at MIA also takes ages in the F line, but the agents were very helpful.
Checkin at MIA also takes ages in the F line, but the agents were very helpful.
Nov 13, 2003, 9:55 pm
#13
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by TerryK:
For ground crew,
Best: NRT
Worst: JFK
What a contrast when I fly JFK-NRT!</font>
For ground crew,
Best: NRT
Worst: JFK
What a contrast when I fly JFK-NRT!
</font>
Nov 13, 2003, 10:03 pm
#14
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Cygnus X-1:
No need to write this one again. I conquer.
</font>
No need to write this one again. I conquer.
</font>
Who lost? What did you win?
mike
Nov 13, 2003, 11:50 pm
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I have not flown extensively on AA, but I would have to believe Miami is the worst. The agents I've encountered there are terrible. Furthermore, it seems to be understaffed (a pervasive problem in the AA system).
