Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > American Airlines | AAdvantage (Pre-Consolidation with USAir)
Reload this Page >

Problem Booking Award Travel on HA w/AA Miles - Only Biz Class Avail thru AA

Problem Booking Award Travel on HA w/AA Miles - Only Biz Class Avail thru AA

 
Old Apr 29, 14, 8:51 pm
  #1  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
Question Problem Booking HA Award Travel w/AA Miles - Only Biz/First Class Avail thru AA

Hi all - I looked around for a relevant thread, but didn't find one...

My wife and I are going to Hawaii in August, and we want to fly on HA. She has HA miles, and I have AA miles. When I put the dates for our travel in on the HA website, there are several coach class awards flights available, for multiple travelers. When I call AA to book the flight for me however, the only award class available for them to book me on Hawaiian, for the same flight, is Business class (which is evidently Hawaiian's first class). So it would cost me 85k AA miles to book the flight, and my wife and I would be booked in different classes. I've called three times, and received the same response each time. I even changed the dates, and the response was the same.

When I spoke with a supervisor, they told me that they only have HA award flights/classes available based on what HA releases to them, and he placed the blame on HA.

Does anyone know how this works, or any tips on how to deal with this? I'm about ready to just cancel my Citi AAdvantage card and say forget it....

Much TIA for any help!

Jim

Last edited by Jm246; Apr 29, 14 at 10:41 pm
Jm246 is offline  
Old Apr 29, 14, 9:36 pm
  #2  
 
Join Date: Aug 2010
Location: BKK
Programs: AA Plat, HH Diamond, SPG Gold
Posts: 2,396

Welcome to FlyerTalk! Since this query pertains specifically to redemption of AAdvantage miles, I've moved the thread to our American Airlines | AAdvantage forum where it will receive more knowledgable attention.

Note to responding FlyerTalkers: This post originated at the flame-free Information Desk please reply accordingly.

Thanks for contributing, and good luck to the OP!

~Moderator, Information Desk
aBroadAbroad is offline  
Old Apr 29, 14, 9:41 pm
  #3  
Suspended
 
Join Date: Mar 2014
Location: Santa Ana
Posts: 113
Have you tried to book this on aa.com?
Leopold is offline  
Old Apr 29, 14, 9:43 pm
  #4  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
Originally Posted by Leopold View Post
Have you tried to book this on aa.com?
Yes, I've tried several different ways on AA.com, but I can't even get the HA flight to come up...
Jm246 is offline  
Old Apr 29, 14, 9:46 pm
  #5  
Suspended
 
Join Date: Mar 2014
Location: Santa Ana
Posts: 113
Then either there is no availability or you have not checked the box to include AA partners in the results.
Leopold is offline  
Old Apr 29, 14, 10:06 pm
  #6  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
And that leads back to my original question above: Why are coach award flights available on HA, but only First class award flights available when I call AA? AA says it's because HA has to release flights to AA. Is this true? If HA has multiple award flights available for a specific flight, shouldn't AA as the partner be able to book the same award class flights?
Jm246 is offline  
Old Apr 29, 14, 10:10 pm
  #7  
 
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,856
Originally Posted by Jm246 View Post
Hi all - I looked around for a relevant thread, but didn't find one...

My wife and I are going to Hawaii in August, and we want to fly on HA. She has HA miles, and I have AA miles. When I put the dates for our travel in on the HA website, there are several coach class awards flights available, for multiple travelers. When I call AA to book the flight for me however, the only award class available for them to book me on Hawaiian, for the same flight, is Business class (which is evidently Hawaiian's first class). So it would cost me 85k AA miles to book the flight, and my wife and I would be booked in different classes. I've called three times, and received the same response each time. I even changed the dates, and the response was the same.

When I spoke with a supervisor, they told me that they only have HA award flights/classes available based on what HA releases to them, and he placed the blame on HA.

Does anyone know how this works, or any tips on how to deal with this? I'm about ready to just cancel my Citi AAdvantage card and say forget it....

Much TIA for any help!

Jim
Hi Jim, and welcome to FlyerTalk.

First off, Hawaiian uses the term First Class and Business Class interchangeably. I've even seen at certain international locations where the Hawaiian Airlines check-in sign says First Class, but the HA boarding pass said Business Class.

Regarding your experience with redeeming miles with AA, keep in mind that one of the most sought after and desired awards is from the lower 48 states is to Hawaii. So finding sAAver inventory can be exceedingly difficult, especially in Premium Cabins on DFW-HNL, DFW-OGG, and the seasonal ORD-HNL on AA metal.

American is the only domestic carrier [besides HA] that lets you book mainland U.S.A. to Hawaii awards for travel on Hawaiian Airlines. Every other domestic carrier [with the exception of Hawaiian] only lets you redeem miles for interisland Hawaiian Airlines flights, or Hawaii-Australia/Asia flights on Hawaiian Airlines.

What the supervisor told you is correct--- American does not always have the same award inventory that you might find with saver inventory on Hawaiian Airlines website for awards booked with Hawaiian Airlines' own frequent flyer program. Hawaiian only releases a certain number of seats to American for AAdvantage redemptions. For example you may see 2 saver seats available using Hawaiian Miles on HawaiianMiles website, but only be able to book 1 seat using AAdvantage Miles on AA.com [or calling AA on the phone to try to book].

It's frustrating, but there's really nothing you can do because of the discrepancy in the awards that AA gets from Hawaiian for AAdvantage customers to redeem for travel on HA.

So it's not completely AA's fault with Hawaiian Airlines releasing fewer seats to AA than to its own frequent flyers. A somewhat similar thing happens with Qantas--- Qantas releases their award seats to their own frequent flyers first. Often times saver inventory gets gobbled up before the remaining award seats are released to AAdvantage and other OneWorld carriers.

Is it worth canceling your credit card? That's something you'll have to decide, but keep in mind amongst "The Big 3" carriers, when it comes to obtaining saver award seats to Hawaii, especially Premium Cabin saver awards, can be very difficult to get--- especially for flights to Hawaii that don't originate on the West Coast.

Last edited by Max M; Apr 29, 14 at 10:19 pm
Max M is offline  
Old Apr 29, 14, 10:10 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 22,063
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.601 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)

"If HA has multiple award flights available for a specific flight, shouldn't AA as the partner be able to book the same award class flights?"

No; at least not unless it is HA's policy to do so.

Does HA offer award seats to its members at more than one redemption level? If so, are you seeing lowest-tier award seats available for redemption on HA's site?
guv1976 is offline  
Old Apr 29, 14, 10:13 pm
  #9  
Suspended
 
Join Date: Mar 2014
Location: Santa Ana
Posts: 113
HA does have multiple redemption levels.

But this whole question is rather pointless because if it's not bookable on aa.com, the OP is simply out of luck.
Leopold is offline  
Old Apr 29, 14, 10:23 pm
  #10  
 
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,856
Originally Posted by Jm246 View Post
AA says it's because HA has to release flights to AA. Is this true?
Yes, it is true. HA only releases certain inventories of seats to AA.

Originally Posted by Jm246 View Post
If HA has multiple award flights available for a specific flight, shouldn't AA as the partner be able to book the same award class flights?
HA protects some of its award seats for its own frequent flyers that redeem or want to redeem using HawaiianMiles. Consider it protectionism for its own frequent flyers.

So perhaps the frustration should lie with HA, not AA.
Max M is offline  
Old Apr 29, 14, 10:24 pm
  #11  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
Originally Posted by Max M View Post
Hi Jim, and welcome to FlyerTalk.

First off, Hawaiian uses the term First Class and Business Class interchangeably. I've even seen at certain international locations where the Hawaiian Airlines check-in sign says First Class, but the HA boarding pass said Business Class.

Regarding your experience with redeeming miles with AA, keep in mind that one of the most sought after and desired awards is from the lower 48 states is to Hawaii. So finding sAAver inventory can be exceedingly difficult, especially in Premium Cabins on DFW-HNL, DFW-OGG, and the seasonal ORD-HNL on AA metal.

American is the only domestic carrier [besides HA] that lets you book mainland U.S.A. to Hawaii awards for travel on Hawaiian Airlines. Every other domestic carrier [with the exception of Hawaiian] only lets you redeem miles for interisland Hawaiian Airlines flights, or Hawaii-Australia/Asia flights on Hawaiian Airlines.

What the supervisor told you is correct--- American does not always have the same award inventory that you might find with saver inventory on Hawaiian Airlines website for awards booked with Hawaiian Airlines' own frequent flyer program. Hawaiian only releases a certain number of seats to American for AAdvantage redemptions. For example you may see 2 saver seats available using Hawaiian Miles on HawaiianMiles website, but only be able to book 1 seat using AAdvantage Miles on AA.com [or calling AA on the phone to try to book].

It's frustrating, but there's really nothing you can do because of the discrepancy in the awards that AA gets from Hawaiian for AAdvantage customers to redeem for travel on HA.
Well poop! Not the answer I was hoping for, but it confirms that HA is holding these award flights back... Thank you...

Last edited by Jm246; Apr 29, 14 at 10:45 pm
Jm246 is offline  
Old Apr 29, 14, 10:26 pm
  #12  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
Originally Posted by guv1976 View Post
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.601 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)

"If HA has multiple award flights available for a specific flight, shouldn't AA as the partner be able to book the same award class flights?"

No; at least not unless it is HA's policy to do so.

Does HA offer award seats to its members at more than one redemption level? If so, are you seeing lowest-tier award seats available for redemption on HA's site?
Yes, coach and business/first class. There are multiple coach class award flights available for multiple travelers on the flights we're looking at....
Jm246 is offline  
Old Apr 29, 14, 10:28 pm
  #13  
 
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,856
Originally Posted by Leopold View Post
HA does have multiple redemption levels.
Yes, but sometimes AA doesn't get access to HA's low level award inventory, even when it shows available to book for HawaiianMiles members on HawaiianAirlines.com
Max M is offline  
Old Apr 29, 14, 10:32 pm
  #14  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
Originally Posted by Leopold View Post
HA does have multiple redemption levels.

But this whole question is rather pointless because if it's not bookable on aa.com, the OP is simply out of luck.
Although HA had lowest tier award flights available, there were zero flights on AA.com. When I called AA, they only had first/business class available. The question is not pointless since there is a discrepancy within AA itself - the website vs phone - and also between HA award flight availability and AA award flight availability....
Jm246 is offline  
Old Apr 29, 14, 10:33 pm
  #15  
Original Poster
 
Join Date: Apr 2014
Location: Earth - foreverrrrr...
Programs: AAdvantage, Hawaiian, AlaskaAir
Posts: 17
Originally Posted by Max M View Post
Yes, but sometimes AA doesn't get access to HA's low level award inventory, even when it shows available to book for HawaiianMiles members on HawaiianAirlines.com
I was afraid of that... Thanks...
Jm246 is offline  

Thread Tools
Search this Thread
Search Engine: