Any recourse for 762 swapped for A321T?
#61
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,597
Ha, fair enough. Although I think the airline analogy would be more like "sorry, we're out of chicken strips; all we've got left is this one drumstick which usually costs $.99 even though you paid $4. So, you can either just accept that as a voluntary switch or I guess you can come back in three days when we can confirm we'll have some chicken strips available. You could come in and try your luck tomorrow, but you might have to wait six hours and we still won't have any available."
#62
Suspended
Join Date: Jul 2003
Posts: 4,861
An all-you-can-eat buffet like Golden Corral does not promise an unlimited supply of mashed potatoes. They simply promise to get you to your destination (full belly) with whatever equipment (food and drinks) is available when you show up.
#63
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
I could only find F fares that allowed 1st travel point to point on these services, though I could have missed something
Even so, as far as inventory goes, since both the 762 and 321 have the same number of seats, I still don't see that it causes an upset in seats for sale
Even so, as far as inventory goes, since both the 762 and 321 have the same number of seats, I still don't see that it causes an upset in seats for sale
#64
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
I haven't been to Goldern Corral in 15 years, but I still remember those "shrimp."
#65
Original Poster
Join Date: May 2004
Location: San Francisco, CA
Programs: AA EXP 1MM, UA 1K, Marriott/SPG Platinum Elite
Posts: 774
Sorry if I missed it in the thread, but is there any way to tell if the 321 is substituted out ahead of time as I too am paying to experience that aircraft in particular? Say 3-4 hours prior to departure (assuming it isn't a last second switch). I would presume you might see a seat change if you check your PNR, but what if you had a seat say such as 2A which might just roll to 2A on any other equipment. I believe flight status on the home page doesn't show equipment type. Thanks.
#66
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Since you're back to talking fine print, I'll just refer up to earlier in the thread where it's already been hashed to death.
#67
Join Date: May 2004
Posts: 2,660
The way I read it, these kinds of subs are something where the company should routinely be choosing between its legal answer (usually arranged so that they aren't liable for anything) and its business answer (what actually keeps customers who buy F tickets happy enough to keep buying them in the future).
I would think, especially given all the buzz around the 32B equipment, there should be a fair amount of effort to recover good will if the equipment flown was not as initially advertised. BA has taken this policy in the later stages of their conversion from Old First to New First, and indeed (from what I've heard) prepare planes that still have their Old First product with a form, proactively offered, allowing the customer to choose between cash value in a BA travel voucher or some number of miles. And, I would add, I find the gap between BA's Old First and New First a lot smaller than the gap between 762 F and 32B F...
As someone who has a great deal of personal flexibility in where/what/with whom I fly, I specifically elected to fly from LAX instead of SFO recently so that I could be in F on the new 32B. I'd have been rather upset if after going to the trouble to have changed my plans, and buying a separate SFO-LAX on the side, I'd have ended up in a 762 after all. I'd know that in terms of obligation AA's rules don't oblige anything, but my experience has been that customer service tends to find it worthwhile to make at least a reasonable gesture to customers who have bought an expensive premium cabin ticket with specific expectations that ended up not getting met.
And finally, having flown the new equipment out of LAX, I give full marks both to the plane and to the airport handling for Flagship F. The ground experience checking in (and being escorted to the front of security by someone who even carried my carry-on that whole way as well) - really impressive.
I would think, especially given all the buzz around the 32B equipment, there should be a fair amount of effort to recover good will if the equipment flown was not as initially advertised. BA has taken this policy in the later stages of their conversion from Old First to New First, and indeed (from what I've heard) prepare planes that still have their Old First product with a form, proactively offered, allowing the customer to choose between cash value in a BA travel voucher or some number of miles. And, I would add, I find the gap between BA's Old First and New First a lot smaller than the gap between 762 F and 32B F...
As someone who has a great deal of personal flexibility in where/what/with whom I fly, I specifically elected to fly from LAX instead of SFO recently so that I could be in F on the new 32B. I'd have been rather upset if after going to the trouble to have changed my plans, and buying a separate SFO-LAX on the side, I'd have ended up in a 762 after all. I'd know that in terms of obligation AA's rules don't oblige anything, but my experience has been that customer service tends to find it worthwhile to make at least a reasonable gesture to customers who have bought an expensive premium cabin ticket with specific expectations that ended up not getting met.
And finally, having flown the new equipment out of LAX, I give full marks both to the plane and to the airport handling for Flagship F. The ground experience checking in (and being escorted to the front of security by someone who even carried my carry-on that whole way as well) - really impressive.
#68
Original Poster
Join Date: May 2004
Location: San Francisco, CA
Programs: AA EXP 1MM, UA 1K, Marriott/SPG Platinum Elite
Posts: 774
BA has taken this policy in the later stages of their conversion from Old First to New First, and indeed (from what I've heard) prepare planes that still have their Old First product with a form, proactively offered, allowing the customer to choose between cash value in a BA travel voucher or some number of miles. And, I would add, I find the gap between BA's Old First and New First a lot smaller than the gap between 762 F and 32B F...
#69
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
It's 50k Avios which is great (especially if you booked with miles/points in the first place...)
#70
Original Poster
Join Date: May 2004
Location: San Francisco, CA
Programs: AA EXP 1MM, UA 1K, Marriott/SPG Platinum Elite
Posts: 774
#71
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
#72
Original Poster
Join Date: May 2004
Location: San Francisco, CA
Programs: AA EXP 1MM, UA 1K, Marriott/SPG Platinum Elite
Posts: 774
#74
Original Poster
Join Date: May 2004
Location: San Francisco, CA
Programs: AA EXP 1MM, UA 1K, Marriott/SPG Platinum Elite
Posts: 774
#75
Join Date: May 2004
Posts: 2,660
A note to BA Customer relations (if you were indeed expecting New First, which by now I think is a reasonable expectation) could be worthwhile for you.
The thread (over in the BAEC forum) that I was thinking about when I wrote earlier is the following: http://www.flyertalk.com/forum/briti...y-offered.html
I had something similar (although slightly more obvious) happen recently on AA, where an equipment sub caused me to end up in J instead of F. I was flying as a BAEC Gold (OW EMD), so no AADV number on record (although I do have one still). At the airport and onboard they didn't know what offer to make in order to account for the change, and nothing happened automatically. Once I wrote in about it, I was emailed a $700 AA travel voucher as a courtesy.
Obviously mine was more clear as a downgrade, but reading around FT I get the impression that AADV members experiencing something like that might have been dealt with automatically, and all others left to ask CR afterwards. BA may work in the same way, where they have an automatic standard in place for their BAEC members, but they will do something of comparable value for other OW FQTV members (or even run-of-the-mill F-buying passengers ). Certainly wouldn't hurt to ask.