1.5 days and no reward ticket conf from CX (AA biz reward)
Mar 5, 2014, 8:04 am
#31
Join Date: Mar 2011
Programs: Free agent
Posts: 315
Yes, absolutely! Go to aa.com, click on "Contact American" (at the bottom of the page under Customer Service) and then click "Customer Relations" and click "Compliment/Complaint/Comment" on the left menu and then "Email Customer Relations." This link should work to get you straight there. Provide as much identifying info as you have (e.g., agent's names, PNRs, etc.) This causes a note to go to their supervisors and to be placed in their files.
