ARCHIVE: STL Admirals Club

 
Old Oct 2, 02, 1:12 am
  #1  
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ARCHIVE: STL Admirals Club

Hi All,
I am new to this site so here goes.
I have been an Admirals Club member for quit sometime now, thus getting to know a lot of the clubs and their staff around the world. I have never in all my years had any problems until this day. I had just arrived in STL and had bout an hour before my next flight so I went over to the new Admirals Club in STL only to be greeted by a very rude former TWA agent. She took my card and my id and chastised me for being to young to be a member and bet yet to have as many miles as I do. (I am 21 for those of you wondering) Basically degrading me and making a scene in front of the morning rush. She insisted I had my fathers card...She then explained that she would make an exception but in the future it might not happen had experienced this once before at the Admirals Club at LAX terminal 3 which is the former TWA Ambassadors Club, prior to the AA takeover. Itís a shame. I filled my complaint with AA in DFW.
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Old Oct 2, 02, 1:21 am
  #2  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by aa767flyer:
She insisted I had my fathers card</font>
Fist of all, welcome to FT!!!

BTW, why would she say that since you need to show an ID to enter the club?

[This message has been edited by hillrider (edited 10-02-2002).]
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Old Oct 2, 02, 8:36 am
  #3  
 
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I can understand your problem. My father and I travel together sometimes but mostly the opposite ways of each other and we have the same initals and we go by those initals legally. The only way you can find out our real names are on our DL's and our passports. We have separate Amdiral Club accounts and I too am a young traveler and I can totally understand how you can get the "well I'm sure this is your father's account" speech. I commend you on filling out a complaint. Just keep your head up and keep flying.
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Old Oct 2, 02, 10:34 am
  #4  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hillrider:
Fist of all, welcome to FT!!!

BTW, why would she say that since you need to show an ID to enter the club?
</font>
Ditto - Welcome.

And good question about her seeing the ID and making those comment. Of course you did well to bite your tounge in that situation and write a letter afterwards.

Some of us (ie. me who tries to avoid STL at all costs and for many reasons) might have muttered something to the effect of how it's probably b/c of situations like this that TWA is no more and AA continues to get my and other people's buisiness.
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Old Oct 2, 02, 10:46 am
  #5  
 
Join Date: Nov 2000
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i look about 15, maybe 16 on a good day. (i'm 25.)

it's eternally frustrating in these situations because oftentimes they refuse to shut up after i whip out my driver's license and show it to them.

STL has this problem something awful, and guess what? it didn't before when it was TW, something that confounds me horribly.
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Old Oct 2, 02, 11:39 am
  #6  
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I am 31. A couple of years ago at the LAX Ambassadors Club, I presented my lifetime card. The agent said, "Oh, your parents must have bought this for you." She was so condescending when she said it.

Another time, at the club TW used in Peoria (obviously not an Ambassodors club, but a contract lounge), I was denied entry because of no same day travel on TW (Even though I had written confirmation that I could use that specific club on non-travel days). It was the TW people who refused enty, not the club itself.

Ah, those were the days.
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Old Oct 2, 02, 1:36 pm
  #7  
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Thanks Guys,
Socrazi I have the same problem you do with the same name thing.. My club card does not have the II initials. Now this has never been a problem before. But now with TWA in the picture I guess it is. On the previous incident, I was denied entry because I was not 21. So I walked over to the club in Terminal 4 and explained the situation to the supervisor at the AA club. I was personally escorted back to the TW club and given an apology by AA not TWA. I have to say I am glad the TWA people will slowly disappear.
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Old Feb 15, 04, 8:47 pm
  #8  
 
Join Date: Apr 2002
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Remodel STL AC

I have been told the STL AC is going to be remodeled and made smaller. The business center on the first floor will be converted to offices, the area to the left of the elevators(as you exit the elevator) will also be turned into offices and several work cubicles will be added to the opposite end of the club, possibly blocking some of the view. Anyone else hear this info?
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