Test: Which Rewards Carry the $100 change fee -- Even AA doesn't know!
Sep 19, 2002, 5:34 pm
#1
Original Poster
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Test: Which Rewards Carry the $100 change fee -- Even AA doesn't know!
I just called AA (EXP desk) 5 times and got 3 different answers to the question:
"which AAdvantage awards are subject to the $100 change fee"
1 - All awards are subject to the change fee
2* - All planAAhead awards
1 - Just PlanAAhead coach awards
*one agent thought that they were going to also add a use it or loose clause for PlanAAhead awards. BUT THIS IS NOT CONFIRMED BY ANY MEANS.
"which AAdvantage awards are subject to the $100 change fee"
1 - All awards are subject to the change fee
2* - All planAAhead awards
1 - Just PlanAAhead coach awards
*one agent thought that they were going to also add a use it or loose clause for PlanAAhead awards. BUT THIS IS NOT CONFIRMED BY ANY MEANS.
Sep 19, 2002, 5:52 pm
#2
Join Date: Aug 2000
Location: Exile
Posts: 15,656
I just booked the AA/CX 45k award in coach from North America to SIN and was categorically told that the award PERMITTED change of dates without a fee.
Sep 19, 2002, 6:12 pm
#3
Join Date: Oct 2001
Location: ILM
Posts: 304
[QUOTE]
[B]"which AAdvantage awards are subject to the $100 change fee"
All AAdvantage agents were given this info:
$100.00 change fee applies to any change made to a ticketed PlanAAhead Coach AAdvantage award, including changes to time and date. This applies to tickets issued on or after August 26, 2002. Awards will continue to allow standby on the same day only and only on AA. The change fee does not apply to AAnytime awards or Business or First class PlanAAhead awards.
[B]"which AAdvantage awards are subject to the $100 change fee"
All AAdvantage agents were given this info:
$100.00 change fee applies to any change made to a ticketed PlanAAhead Coach AAdvantage award, including changes to time and date. This applies to tickets issued on or after August 26, 2002. Awards will continue to allow standby on the same day only and only on AA. The change fee does not apply to AAnytime awards or Business or First class PlanAAhead awards.
Sep 19, 2002, 6:14 pm
#4
Original Poster
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
[This message has been edited by AAExecPlatFlier (edited 09-19-2002).]
Sep 19, 2002, 6:16 pm
#5
Original Poster
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
[quote]<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AnotherAAgent:
[b]
Thanks AnotherAgent -- it is appreciated...
Maybe you can suggest to the web and/or marketing folks that they put this up on the website. It just say that a $100 fee may apply. And there seems to be some confusion among some agents...
[b]
"which AAdvantage awards are subject to the $100 change fee"
All AAdvantage agents were given this info:
$100.00 change fee applies to any change made to a ticketed PlanAAhead Coach AAdvantage award, including changes to time and date. This applies to tickets issued on or after August 26, 2002. Awards will continue to allow standby on the same day only and only on AA. The change fee does not apply to AAnytime awards or Business or First class PlanAAhead awards.</font>
All AAdvantage agents were given this info:
$100.00 change fee applies to any change made to a ticketed PlanAAhead Coach AAdvantage award, including changes to time and date. This applies to tickets issued on or after August 26, 2002. Awards will continue to allow standby on the same day only and only on AA. The change fee does not apply to AAnytime awards or Business or First class PlanAAhead awards.</font>
Maybe you can suggest to the web and/or marketing folks that they put this up on the website. It just say that a $100 fee may apply. And there seems to be some confusion among some agents...
Sep 19, 2002, 6:19 pm
#6
Join Date: May 2001
Location: Westchester, NY
Posts: 317
Another Agent - does that mean that you can standby same day on AA for free, only pay if confirm the change on an award - or does the standby language mean you can standby, but for $100?
Sep 19, 2002, 6:42 pm
#7
Join Date: Oct 2001
Location: ILM
Posts: 304
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by married 2 miles:
Another Agent - does that mean that you can standby same day on AA for free, only pay if confirm the change on an award - or does the standby language mean you can standby, but for $100?</font>
Another Agent - does that mean that you can standby same day on AA for free, only pay if confirm the change on an award - or does the standby language mean you can standby, but for $100?</font>
Standby is still free for AAdvantage awards, at least as of today
The $100.00 standby fee applies to revenue tickets only for tickets issued on/after August 30.2002, for travel origination on or after January 1, 2003.
Sep 19, 2002, 6:44 pm
#8
Join Date: Oct 2001
Location: ILM
Posts: 304
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AAExecPlatFlier:
Thanks AnotherAgent -- it is appreciated...
Maybe you can suggest to the web and/or marketing folks that they put this up on the website. It just say that a $100 fee may apply. And there seems to be some confusion among some agents...
</font>
Thanks AnotherAgent -- it is appreciated...
Maybe you can suggest to the web and/or marketing folks that they put this up on the website. It just say that a $100 fee may apply. And there seems to be some confusion among some agents...
</font>
Sep 19, 2002, 10:30 pm
#9
Join Date: Apr 1999
Location: Oak Park, IL
Programs: AA 2 MM LIfetime Platinum, SPG Platinum, Hilton Silver, BA
Posts: 3,585
When I ticketed my award ticket to Mexico on Aug 26th I was told that that was the last day for tickets where there would be no $100 change fee. That contradicts what was said above.
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Ms.DtG
[This message has been edited by dgordon (edited 09-19-2002).]
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Ms.DtG
[This message has been edited by dgordon (edited 09-19-2002).]
Sep 20, 2002, 3:30 am
#10
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,298
There is still a some confusion among AAdvantage AAgents. That's why I hope that the new rules (all of them) will be soon posted on the web site, so, if we find ourselves in a pickle (one agents sez this, the other sez that, and at the airport it's a another story again), we have something in writing from AA to go back to...
Sep 20, 2002, 5:28 am
#11
Original Poster
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
[This message has been edited by AAExecPlatFlier (edited 09-20-2002).]