Paper vouchers vs e-cert vs refund to card
 

Canceled an itinerary for Monday based on schedule change. Agent said she could only issue a paper voucher. She explicitly denied that she could do an e-cert or refund to card. Is this true? Under what conditions can I get a true refund? Are there magic words to say?

I had > 100 min delay on the return. Also flight number changes on two segments.

Given the current conditions I opted not to hang up and try again. 105 min on hold, no call back option provided.

You aren't going to get a refund for flight number changes.
I believe 120 minute change for a refund (it used to be 90 )
See the monitor response in the revised post 1 here
http://www.flyertalk.com/forum/ameri...solidated.html
Schedule Change unacceptable to customer

Travel agency must contact AA RES to handle the rebooking and re-ticketing if the same inventory is not available, if a flight is not available on the same day, or the schedule change is not acceptable to the customer. The customer may be eligible for a refund by AA only for the unused portion of the ticket.

* If schedule change is from a nonstop to a connection or through flight , a refund to form of payment (FOP) is allowed by American Airlines.
* If schedule change is from a through flight to a connecting flight, NO refund.
o EXCEPTION: see C and D and E below.
* If schedule change or flight delay of 60 minutes or less NOT eligible for a refund.
* If schedule change is 61-120 minutes, refund to voucher only is allowed by American Airlines.
* If schedule change is greater than 120 minutes, refund of the remaining ticket to the original form of payment (FOP). All remaining coupons must be refunded by American Airlines.

Thanks very much for the response and link. Yes, the schedule change was not quite 120 min. Best...