Check your Promo Registrations!
I know this should fall under website issues, but I think it is important enough -- and requires quick action on our part -- that it should be separate at least for a few days.
Noticed that I had not received bonus miles from a promotion for a flight taken last weekend -- I had already done this once before and the miles posted more quickly. Tried to re-register for the promo on AA.com ... expecting to get the "you are already registered" message. Instead, it allowed me to register. Tried on several other active promos that I had already registered for (Milan bonus, Europe bonus, etc...) and for which I have trips in December... once again, allowed me to register. Received email confirmations as though it was the first time I had ever enrolled. Bottom line -- may be a glitch and our promo registrations may already be there... but on the surface, looks like they have all been cleared. :mad: Edited to add This includes the Elite Rewards promo code! Bill |
Originally Posted by sombrachinesca
(Post 21838060)
Edited to add This includes the Elite Rewards promo code! Bill Beware! |
Thanks for the heads up. I just checked too, and I also didn't get the "you are already registered" message, and was allowed to register, for all promotions I had already registered after Aug 2013 - for the ones before, it recognized that I was already registered!
So I went on and re-registered for the promotions after Aug 2013, including the all important ELTA3 (Cumulative Elite Rewards). |
Originally Posted by sombrachinesca
(Post 21838060)
I know this should fall under website issues, but I think it is important enough -- and requires quick action on our part -- that it should be separate at least for a few days.
Noticed that I had not received bonus miles from a promotion for a flight taken last weekend -- I had already done this once before and the miles posted more quickly. Tried to re-register for the promo on AA.com ... expecting to get the "you are already registered" message. Instead, it allowed me to register. Tried on several other active promos that I had already registered for (Milan bonus, Europe bonus, etc...) and for which I have trips in December... once again, allowed me to register. Received email confirmations as though it was the first time I had ever enrolled. Bottom line -- may be a glitch and our promo registrations may already be there... but on the surface, looks like they have all been cleared. :mad: Edited to add This includes the Elite Rewards promo code! Bill |
Hmmm - I reached the second milestone for ELTA3 a week ago, called yesterday to ask why I had not yet received an email, did not show when I signed in to the ELTA3 promotion (only that I already redeemed milestone 1). Agent said that they are still upgrading systems ("behind the scenes"), I should give it until early next week. After reading this thread, I was again able to register, but the second milestone was still not there.
So while the OP is correct, I would not be surprised if the promo registrations reappear once the dust settles (Monday?). |
Same - I can re-register for all previously registered promos. But then again, I still have a lot of "transaction pending" descriptions for previously posted transctions as well.
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Same here. Was able to re-register for the Europe promo and Elite Rewards promo.
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Just (re)registered MrsDallas49er (who will cross 82k EQM today, 11/23, LAX-NRT), and myself.
THIS IS WHAT POPPED UP AFTER I (RE)REGISTERED: Activity that occurred prior to registering for the promotion will not be included in qualifying for the bonus or incentive. For more details regarding this promotion, visit www.aa.com/offers. For my wife's sake, I hope this is a screw up, and AA didn't reset the "trip" meter. OTOH-I have already gotten my E-VIP! :D (Tongue in cheek)Does this represent an opportunity for another if AA resets? OBTW-Had this show up in my Mileage activity: 11/19/13 AMERICAN AIRLINES 0225 Y DFW IAH 224 224 448 11/20/13 Transaction Pending 224 776 1,000 Anybody seeing anything similar? |
Yep, shafted the same way.
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I check both our accounts and was allowed to register all promos again as well
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Thanks for the warning. I just reregistered as well. I just returned from Europe and had registered for the Europe award before I booked and flew on the trip. I wonder how AA will handle this now?
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I reregistered and got the registration confirmation (instead of the "you are already registered" message). I do hope they plan to honor the original T&C which allow registration by December 31. What a mess this website update is!
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Originally Posted by Dallas49er
(Post 21838776)
THIS IS WHAT POPPED UP AFTER I (RE)REGISTERED: Activity that occurred prior to registering for the promotion will not be included in qualifying for the bonus or incentive. For more details regarding this promotion, visit www.aa.com/offers.
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Reregistered my promos. The AA site has not been doing so well lately!
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I'm mad - I registered again for promos
:mad::mad::mad::mad: I can confirm that this happened to me to! I was able to register (AGAIN) for at least 6 promotions - Elite, Europe, Milan, Latin America (Bogota) etc. I registered for some of these promotions weeks ago and I hope to get the miles posted (Not the "you didn't register prior to your flight" yada yada). All of you need to register again just in case!:td::td::mad:
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Don't people save their email confirmation after registering for a promo? There's no better proof that you signed-up for a promo than that.
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Check your Promo Registrations!
I got the 25000 bonus for the Europe promo for a round trip last week within 24 hours of the trip but none for the J round trip this week. Lo and behold, the site lets me register again. Guess i have to go through painful customer service conversation unless things post next week
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With all of the issues allowing "re-registration", I am electing to sit back and let AA sort it out. I wouldn't want to further exarcerbate the situation by re-registering for promos I had already registered for.
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Originally Posted by GB
(Post 21846666)
With all of the issues allowing "re-registration", I am electing to sit back and let AA sort it out. I wouldn't want to further exarcerbate the situation by re-registering for promos I had already registered for.
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Wait it out, don't wait it out. Easily spoofed email confirmations as proof? Yeah, right! Clearly, AA has a major systems (integration?) issue based on other threads. Hopefully, their I.T. systems personnel are smart enough to sort it out based on the archives they have. If not, well, AAdvantage just took a major nosedive - and at this juncture, I am willing to give them the benefit of the doubt for their ability to resolve the issue. BUT, only time ill tell for sure....
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Thanks, OP!
We have a Business Class flight on Wednesday to Europe. We had registered for the bonus (USF13), and just registered again today :)
I'm sure it would have gotten sorted in the end, but better to not have to deal with it. Cheers. |
Thanks for the heads up. I also reregistered for the promos but for one it did notify me that I had already registered, so I'm not sure waiting it out is the best move since at least in that one case, my previous registration was retained.
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Originally Posted by diver858
(Post 21838415)
Hmmm - I reached the second milestone for ELTA3 a week ago, called yesterday to ask why I had not yet received an email, did not show when I signed in to the ELTA3 promotion (only that I already redeemed milestone 1). Agent said that they are still upgrading systems ("behind the scenes"), I should give it until early next week. After reading this thread, I was again able to register, but the second milestone was still not there.
So while the OP is correct, I would not be surprised if the promo registrations reappear once the dust settles (Monday?). |
Call me paranoid, I just re-registered for all. Thanks!
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The likely culprit might be Ventana (the extensive update being made to AA's software). Keep those e-mailed notices of promo registration; they might well come in handy.
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Thanks for the heads up. Registered again for Europe just before boarding the plane to DUS. Original promo confirmation was Sept 26. Hopefully having checked in doesn't mess up registering before flying
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Originally Posted by diver858
(Post 21854574)
UPDATE ELTA3 Milestone 2 credited today. |
call the aadvantage desk. the AAdvantage desk should know when you initially registered regardless of the website.
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They can't just leave those who don't read FT out to hang and dry, so I bet they have the promos stored somewhere and will put it back in eventually, but since I'm also a paranoid FT reader, I re-registered.
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Originally Posted by Madison Guy
(Post 21847552)
Wait it out, don't wait it out. Easily spoofed email confirmations as proof? Yeah, right! Clearly, AA has a major systems (integration?) issue based on other threads. Hopefully, their I.T. systems personnel are smart enough to sort it out based on the archives they have. If not, well, AAdvantage just took a major nosedive - and at this juncture, I am willing to give them the benefit of the doubt for their ability to resolve the issue. BUT, only time ill tell for sure....
With absolutely NO EXPLANATION nor possible RESOLUTION from aa.... I compare it to sitting on the plane without the Pilot informing the PAX why A rapid descent is occurring...:td: |
VENTANAS = WINDOWS en Espanole
Originally Posted by JDiver
(Post 21855239)
The likely culprit might be Ventana (the extensive update being made to AA's software). Keep those e-mailed notices of promo registration; they might well come in handy.
Wish aa would issue some sort of explanation.....guess its too much to ask after close to a month of 'glitches'....:confused: |
Wow. If they aren't able to reinstate the registered status this is going to be a real mess for AA. Thanks op, re-registering just to be safe.
On a semi-related note: does anyone know how safe/reliable is it to change my address from one in Europe to one in the US so I qualify for USF13 even though I'm not a US resident? I suspect there's a thread on it I couldn't find? |
Originally Posted by aafreq
(Post 21863017)
As I am confident you are well aware, it is only the same program Windows with a different name...Spanish...IMHO...
Wish aa would issue some sort of explanation.....guess its too much to ask after close to a month of 'glitches'....:confused: |
To improve your experience, aa.com is performing system maintenance until 6:00 p.m. CST today Tuesday December 3rd which will impact your ability to register for AAdvantage promotions. We appreciate your patience. |
Originally Posted by socalduck
(Post 21860516)
My ELTA3 SWU also posted in the last 24 hours. Now, I just hope my LAX promo is in the system when I fly next week.
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My second round trip J to Europe did not post. Had to call Customer Service. Nice agent pushed through the 25K miles after I explained the issue with promo registrations getting lost. Took 5 minutes but a 15 minute wait to get connected to the agent.
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Originally Posted by frmnj
(Post 21905085)
My second round trip J to Europe did not post. Had to call Customer Service. Nice agent pushed through the 25K miles after I explained the issue with promo registrations getting lost. Took 5 minutes but a 15 minute wait to get connected to the agent.
Cheers. |
Originally Posted by zoombee
(Post 21864583)
On a semi-related note: does anyone know how safe/reliable is it to change my address from one in Europe to one in the US so I qualify for USF13 even though I'm not a US resident? I suspect there's a thread on it I couldn't find?
Regarding whether or not it's "safe" - I dunno, but I already did it. My SO is living in Europe right now, I changed his address to mine back some time ago before registering for this. We'll find out in a few weeks if it works. I guess though in the meantime I'll be reregistering both of us for everything. I think I need a better way of keeping track of stuff I've registered for. What if I hadn't seen this thread?! :eek: |
My first round trip (week before the registrations were messed up for everyone) posted at 12.5k apiece for each one way flight within 48 hours. Second round trip did not post for 2 weeks so I called in to get it fixed.
Originally Posted by brp
(Post 21905119)
Quote:
Originally Posted by frmnj My second round trip J to Europe did not post. Had to call Customer Service. Nice agent pushed through the 25K miles after I explained the issue with promo registrations getting lost. Took 5 minutes but a 15 minute wait to get connected to the agent. How long from the flight did it take the bonus miles to post? We flew in J (well F, but paid I) last Wednesday. I even re-registered us based on this thread. So, we should be getting 12.5K each, but I didn't want to call as yet. If it should have posted by now, though, I will. Cheers. |
outbound leg of my business class trip from SFO to LHR has posted, but not the 12,500 mile promo bonus for this flight... I'll leave it a few days then will call. I've already had two round trips earn the promo so AA can easily verify that I did register for the promotion.
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