Check your Promo Registrations!
 

I know this should fall under website issues, but I think it is important enough -- and requires quick action on our part -- that it should be separate at least for a few days.

Noticed that I had not received bonus miles from a promotion for a flight taken last weekend -- I had already done this once before and the miles posted more quickly.

Tried to re-register for the promo on AA.com ... expecting to get the "you are already registered" message. Instead, it allowed me to register.

Tried on several other active promos that I had already registered for (Milan bonus, Europe bonus, etc...) and for which I have trips in December... once again, allowed me to register. Received email confirmations as though it was the first time I had ever enrolled.


Bottom line -- may be a glitch and our promo registrations may already be there... but on the surface, looks like they have all been cleared. :mad:


Edited to add This includes the Elite Rewards promo code!


Bill

I can confirm that the same thing happened to me with ELTA3, the Elite Rewards promo code. Flew my 40,000th mile qualifying flight on November 3, didn't hear anything, went back to to the Elite Rewards page and it said I hadn't yet qualified. For kicks, I clicked the register link and it allowed me to re-register and I received the registration confirmation e-mail. I am certain I registered back when the promo started earlier in the year.

Beware!

Thanks for the heads up. I just checked too, and I also didn't get the "you are already registered" message, and was allowed to register, for all promotions I had already registered after Aug 2013 - for the ones before, it recognized that I was already registered!

So I went on and re-registered for the promotions after Aug 2013, including the all important ELTA3 (Cumulative Elite Rewards).

Arh... Thanks for heads up. I tried, it allowed me to register!! Which means, they cleared out my saved promo. Also, weird that they also cleared the "enrolled me" function.

Hmmm - I reached the second milestone for ELTA3 a week ago, called yesterday to ask why I had not yet received an email, did not show when I signed in to the ELTA3 promotion (only that I already redeemed milestone 1). Agent said that they are still upgrading systems ("behind the scenes"), I should give it until early next week. After reading this thread, I was again able to register, but the second milestone was still not there.

So while the OP is correct, I would not be surprised if the promo registrations reappear once the dust settles (Monday?).

Same - I can re-register for all previously registered promos. But then again, I still have a lot of "transaction pending" descriptions for previously posted transctions as well.

Same here. Was able to re-register for the Europe promo and Elite Rewards promo.

Just (re)registered MrsDallas49er (who will cross 82k EQM today, 11/23, LAX-NRT), and myself.

THIS IS WHAT POPPED UP AFTER I (RE)REGISTERED: Activity that occurred prior to registering for the promotion will not be included in qualifying for the bonus or incentive. For more details regarding this promotion, visit www.aa.com/offers.

For my wife's sake, I hope this is a screw up, and AA didn't reset the "trip" meter. OTOH-I have already gotten my E-VIP! :D (Tongue in cheek)Does this represent an opportunity for another if AA resets?

OBTW-Had this show up in my Mileage activity:

11/19/13 AMERICAN AIRLINES 0225 Y DFW IAH 224 224 448
11/20/13 Transaction Pending 224 776 1,000

Anybody seeing anything similar?

Yep, shafted the same way.

I check both our accounts and was allowed to register all promos again as well

Thanks for the warning. I just reregistered as well. I just returned from Europe and had registered for the Europe award before I booked and flew on the trip. I wonder how AA will handle this now?

I reregistered and got the registration confirmation (instead of the "you are already registered" message). I do hope they plan to honor the original T&C which allow registration by December 31. What a mess this website update is!

If this were true, it would be already the healthcare.gov level malfunction.

Reregistered my promos. The AA site has not been doing so well lately!

I'm mad - I registered again for promos
 

:mad::mad::mad::mad: I can confirm that this happened to me to! I was able to register (AGAIN) for at least 6 promotions - Elite, Europe, Milan, Latin America (Bogota) etc. I registered for some of these promotions weeks ago and I hope to get the miles posted (Not the "you didn't register prior to your flight" yada yada). All of you need to register again just in case!:td::td::mad: