experience as EXP vs United 1K at LAX
I'm in my 4th year as EXP based in LAX. Love the airline and love the program even more. Today due to my company's lowest ticket price policy I am flying united on a LAX-PVG flight. Bring the smart ..., I called united a week ago for a status match, they gave me 1k with condition of doing 30k in 3 months. Story aside, I want to share my experience as 1K member.
1. Check in process. Walked into T6, premier section. No dedicated lane for 1K, or First passengers. They lump all elites together. AA is way better in providing first class lane as status recognition. 2. Terminal 6 looks more modern and spacious than T4 3. United club. This is where it pisses me off. My first time walking in as 1K I'm expecting again some recognition. Nothing. Club is jammed with people. I asked if there's a first class section. NO. I asked if you serve food since it was noon time. NO. there are maybe 100 seats there and 85 people. All the seats and desks are full. I walked out after strolling one circle. No a pleasant experience. AA flagship lounge is way better. 4. Boarding. United has 5 groups and each group has their own waiting lane. I found that better than AA way of having only 2 lanes. All in all. I'd say I enjoyed being AA EXP more than united 1K here at LAX. |
experience as EXP vs United 1K at LAX
Just realize I'm now sitting in a Dreamliner. Big plus for united. Ha
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Just flew Delta in F and can't wait to fly a proper AA F domestic flight
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If you were flying in UA F or are a GS flying in C, you could have used the IFL. Food would have been served there..
Can't really compare the RCC to the FL, even if it does suck.. |
Originally Posted by greasy
(Post 21756202)
1. Check in process. Walked into T6, premier section. No dedicated lane for 1K, or First passengers. They lump all elites together. AA is way better in providing first class lane as status recognition.
I guess I was wrong. 3. United club. This is where it pisses me off. My first time walking in as 1K I'm expecting again some recognition. Nothing. Club is jammed with people. I asked if there's a first class section. NO. I asked if you serve food since it was noon time. NO. there are maybe 100 seats there and 85 people. All the seats and desks are full. I walked out after strolling one circle. No a pleasant experience. AA flagship lounge is way better. LAX's IFL (or GFL or whatever it is called these days) is nowhere near as nice as the FL, but IMHO have the best agents. In any case, as FriendlySkies points out, you can't really compare the UC to FL, but I'd guess that even the Admiral's Club (aside from charging rather high prices for food) is, in general, better. 4. Boarding. United has 5 groups and each group has their own waiting lane. I found that better than AA way of having only 2 lanes. All in all. I'd say I enjoyed being AA EXP more than united 1K here at LAX. In any case, I'd probably stick with AA if I were LAX based. |
Originally Posted by Tennen
(Post 21756471)
I was under the impression that hub airports have check-in lines separated as: Global First/GS, Domestic First/C/1K/Plat, and *G/*S
I guess I was wrong. |
Originally Posted by greasy
(Post 21756202)
I'm in my 4th year as EXP based in LAX. Love the airline and love the program even more. Today due to my company's lowest ticket price policy I am flying united on a LAX-PVG flight.
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Originally Posted by greasy
(Post 21756316)
Just realize I'm now sitting in a Dreamliner. Big plus for united. Ha
(and heaven forbid you're in Y) |
Sorry a 787 alone would not get me to go back. I was matched to AA EXP and everything is just better. I've been to the IFL at LAX and it is not very exciting other than it being empty with a some food options. The admirals club is vastly superior. The T6 elite line is a joke. They separate by status but as soon as you get past the TSA it's a free for all and if you are unlucky the T7 non-elites will sometimes be asked to go through the same checkpoint.
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Completely agree with most of your comments, and that's why I made this post and share my experience with United. Now that I've tried it my loyalty will remain with AA. From the check in process, to the flagship lounge, and the helpfulness of agents within the lounge, AA is superior than United at LAX. For as long as I'm base in LAX, AA will have my business.
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Originally Posted by UnitedEF
(Post 21761236)
Sorry a 787 alone would not get me to go back. I was matched to AA EXP and everything is just better. I've been to the IFL at LAX and it is not very exciting other than it being empty with a some food options. The admirals club is vastly superior. The T6 elite line is a joke. They separate by status but as soon as you get past the TSA it's a free for all and if you are unlucky the T7 non-elites will sometimes be asked to go through the same checkpoint.
Do you find that the IFE is better if you are in economy? WHat is the thing you think made the move worth it for you? |
Originally Posted by greasy
(Post 21762550)
Completely agree with most of your comments, and that's why I made this post and share my experience with United. Now that I've tried it my loyalty will remain with AA. From the check in process, to the flagship lounge, and the helpfulness of agents within the lounge, AA is superior than United at LAX. For as long as I'm base in LAX, AA will have my business.
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Originally Posted by fieldeng
(Post 21767900)
I like AA as much as the next guy but judging an airline based on 1 flight is a bit short sighted no?
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THE I-Flagship lounge in JFK is really great, I thought. I had an excellent meal there upon arrival, even through it is not really for arriving people-I had a friend from many years being an Admirals Club member (lifetime) so she let me in. They had a nice peppered fish entre along with a much better bar (I don’t drink alcohol but still I look to see what’s offered...LOL.) Sorry to hear the one at LAX is not that great. I plan to check it out this year. Wish they had an FL in DFW - can’t understand why they don’t. I will be in the FL in LHR in late January.
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Originally Posted by greasy
(Post 21756202)
I'm in my 4th year as EXP based in LAX. Love the airline and love the program even more. Today due to my company's lowest ticket price policy I am flying united on a LAX-PVG flight. Bring the smart ..., I called united a week ago for a status match, they gave me 1k with condition of doing 30k in 3 months. Story aside, I want to share my experience as 1K member.
1. Check in process. Walked into T6, premier section. No dedicated lane for 1K, or First passengers. They lump all elites together. AA is way better in providing first class lane as status recognition. 2. Terminal 6 looks more modern and spacious than T4 3. United club. This is where it pisses me off. My first time walking in as 1K I'm expecting again some recognition. Nothing. Club is jammed with people. I asked if there's a first class section. NO. I asked if you serve food since it was noon time. NO. there are maybe 100 seats there and 85 people. All the seats and desks are full. I walked out after strolling one circle. No a pleasant experience. AA flagship lounge is way better. 4. Boarding. United has 5 groups and each group has their own waiting lane. I found that better than AA way of having only 2 lanes. All in all. I'd say I enjoyed being AA EXP more than united 1K here at LAX. 1. There were always GS/intl F, 1K/F etc stations in LAX (going left to right) - perhaps smth changed recently. GS/intl F even had separate checkpoint lane. Last few months i had online checkin without any bags so not sure. AA checkin is a bit more organized (due to fewer flights IMHO) but elite TSA line is the same for everyone EXP or not. 2. UA terminals 6-8 are beaten up but still much better than always packed T4. American Eagle nest/beehive is an abomination - one of the most unpleasant travel experiences these days. 3. Admirals Club is better and much larger than UA clubs although it gets very crowded as well. There is a relatively nice and peaceful UA IFL but unlike AA flagship lounge status alone will not get you there. 4. I try to be one the last to board so minimize time in aluminum tube so not sure - UA displays are quite useful. Also did I mention the misery of dealing with Eagle remote terminal? Overall both have pluses and minuses at LAX - UA has far more options so after being 1K/EXP i stayed with UA primarily. Plus there are more choices on UA from BUR, SBA, SNA etc. AA is relatively weak in LA area... |
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