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MCE Purchased Seat Reassigned to Non-Existent Wheelchair Passenger

 

Old Sep 11, 13, 3:38 am
  #46
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Originally Posted by captiveguru View Post
I have submitted a refund request at efunds@aa.com. My "extenuating circumstances" are "Main Cabin Extra Product not received."

Will advise. Thanks for your help.
I am confused. I thought you got moved to another MCE seat
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Old Sep 11, 13, 3:40 am
  #47
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Originally Posted by captiveguru View Post
I agree and appreciate the commentary in this thread. I especially like the comment about forgoing an UG due to the lack of a window seat.

The airlines need to understand that we all place different values on different seats. Example: I would not pay $18 for a middle MCE.
Uh, you weren't given a middle seat
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Old Sep 11, 13, 3:49 am
  #48
 
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OP - I seriously can't believe that AA will not eventually refund the money, but you can always dispute it with your credit card. You did not receive the seat you paid for. But give them time to process the refund - this did only happen yesterday.

Originally Posted by Dave Noble View Post
You DID receive the product you paid for. MCE is not seat 8D but all the seats in the MCE section of the aeroplane

Seat assignments are not guaranteed
No, he paid for 8D. The cost of 8D was the same cost and any other MCE seat, but OP specifically picked out 8D and paid for 8D. OP would not have paid for any other seat.

AA's policy is that paid seat assignments are not guaranteed. They reserve the right to move you for many reasons, but if they do move you out of a seat you paid to select, you are entitled to request a refund. The policy does not say, "If you were moved to a non-preferred seat..." it says "We can move you for many reasons, and if we do, you may request a refund."

His reason is factually incorrect. He should have said, "The seat I paid for was taken away from me; the GA said it was needed by a wheelchair passenger."
Originally Posted by Dave Noble View Post
Why on earth would the airline move a passenger from economy to 1st when there were plenty of seats available in economy regardless of availability in 1st class.

If they did need to reassign a passenger and there was no seat in the same cabin available, then I can understand upgrading vs downgrading, but not when there is availability in the paid for cabin
Because it's a freaking 45 minute flight that costs $30 to upgrade (the price of a 500-mile upgrade). OP paid $18 for a seat, the seat was taken away from him. They could have made a lifetime loyal customer by giving him a $12 'upgrade' to snack mix and a free alcoholic beverage. Instead, they have ticked him off and gotten negative press.
Originally Posted by cynicAAl View Post
seriously, you invested that much time and effort for a flight of less than an hour (scheduled as 1:05) ? I did DFW-LBB today, and I'm returning LBB-DFW tomorrow. Even on the EMB 145, the FA only had time to do ice water instead of regular bevs.
This.

Last edited by janetdoe; Sep 11, 13 at 4:01 am
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Old Sep 11, 13, 5:10 am
  #49
 
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The legroom OP asked for is the aisle, which is not his, but the FAs!
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Old Sep 11, 13, 5:14 am
  #50
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Originally Posted by janetdoe View Post

Because it's a freaking 45 minute flight that costs $30 to upgrade (the price of a 500-mile upgrade). OP paid $18 for a seat, the seat was taken away from him. They could have made a lifetime loyal customer by giving him a $12 'upgrade' to snack mix and a free alcoholic beverage. Instead, they have ticked him off and gotten negative press.
It is only $30 if eligable for an upgrade; there is nothing in the post that indicates that he is entitled to upgrade his flight and so the cost to upgrade is the difference in fare between economy and 1st
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Old Sep 11, 13, 5:57 am
  #51
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Originally Posted by Antarius View Post
Yes and no. AA does not guarantee seats as they may need to change them due to operational reasons. This does not mean AA should move people without a good reason; based on what I have read here, there isn't a good reason.

Just because they can, doesn't mean they should.

AA could have easily given an op-up to the OP. BA did this to me once - there was a family who needed to sit together and I was in the bulkhead aisle. They said "sorry, we need your seat. Please follow us" and gave me a seat in CW/J.
I think that once you start charging for seating, the rules should be different. I agree with the OP, I "stalk" specific seats in all classes. Now if I haven't paid "extra" to sit in a special section within the cabin I paid for then I understand that I might be bumped to another seat. However, if I pay to get a special seat within the cabin i've selected then I want "that" seat and should have more priority over keeping it and if not, I should get a refund.

I too might buy a special seat but not just any seat in MCE.
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Old Sep 11, 13, 6:18 am
  #52
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Most of those who have responded will appreciate the persprective expressed on the seat selection issue in this article:

No, You May Not Have My Seat
http://coachclassblog.com/2013/07/17/no-seat-switchin

Yes, it is about voluntary switching seats but the critical part is here:

"Maybe it’s because I’m an American, a firm believer in motherhood, apple pie and two aphorisms: first come, first served and you get what you pay for. If you can buy your way into first or business class with cash or miles, bully for you. If you buy your ticket early, do a little planning and get one of the better seats in coach, bully for you, too."
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Old Sep 11, 13, 6:23 am
  #53
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Most of those who have responded will appreciate the persprective expressed on the seat selection issue in this article:

No, You May Not Have My Seat
http://coachclassblog.com/2013/07/17/no-seat-switchin

Yes, it is about voluntary switching seats but the critical part is here:

"Maybe itís because Iím an American, a firm believer in motherhood, apple pie and two aphorisms: first come, first served and you get what you pay for. If you can buy your way into first or business class with cash or miles, bully for you. If you buy your ticket early, do a little planning and get one of the better seats in coach, bully for you, too."
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Old Sep 11, 13, 8:10 am
  #54
 
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If you pay for 8D you should get 8D. If there really was a wheelchair, most people would be OK with that too. However AA flat out lied, so they should quit clowning around and give back the $18 bucks.
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Old Sep 11, 13, 8:26 am
  #55
 
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Originally Posted by skylady View Post
The legroom OP asked for is the aisle, which is not his, but the FAs!
just curious how you define the boundary for an undefined space (where does the pax legroom end and the aisle begin ?)
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Old Sep 11, 13, 8:29 am
  #56
 
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Originally Posted by Dave Noble View Post
It is only $30 if eligable for an upgrade; there is nothing in the post that indicates that he is entitled to upgrade his flight and so the cost to upgrade is the difference in fare between economy and 1st
That is not the cost to AA to upgrade him if the flight went out with open seating in first, which the OP says it did.
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Old Sep 11, 13, 8:39 am
  #57
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Originally Posted by Git-er-dun View Post
If you pay for 8D you should get 8D. If there really was a wheelchair, most people would be OK with that too. However AA flat out lied, so they should quit clowning around and give back the $18 bucks.
I have submitted the refund request. No response as yet.

You are correct, had I seen the wheelchair passenger sitting in 8D I would not have started this thread. While walking my dog this AM I was trying to come up with a logical scenario that would get AA off the hook for poor customer service. Try this:

Wheelchair passenger and 2 companions do get assigned 8DEF at the gate (and the GA moves me to 8A). When they board they do not want to sit in the bulkhead row and the FA moves them to 9DEF. FA tells GA about this. GA then moves the EXP in 9D to 8D. This scenario makes the GA's statement to me true ("You were moved to accommodate a wheelchair passenger").

If you have read this entire thread you will remember I said the EXP in 8D came from 13. That is what I thought he said but perhaps I misunderstood. He told me he does not like sitting in 8D because of the boarding traffic, so he may have selected 9D.

If AA is monitoring this thread (and you should be), send me an email confirming the above scenario and I will drop the refund request and not waste your time. If the NSA is monitoring this (and I am sure you are), please tell AA to respond to my tweets.
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Old Sep 11, 13, 9:37 am
  #58
 
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Originally Posted by captiveguru View Post
There were 5 empty seats in First.
Originally Posted by captiveguru View Post
GA then moves the EXP in 9D to 8D. This scenario makes the GA's statement to me true ("You were moved to accommodate a wheelchair passenger").

If you have read this entire thread you will remember I said the EXP in 8D came from 13.
this makes no sense. Why would an EXP be seated in coach when there are 5 empty seats in F ?
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Old Sep 11, 13, 9:40 am
  #59
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Originally Posted by cynicAAl View Post
this makes no sense. Why would an EXP be seated in coach when there are 5 empty seats in F ?
He told me he did not want to "spend" 500 miles to UG on a 1:10 flight. He said the UGs "used to be free."

I was surprised to see empty seats in F. This never happens on DL.
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Old Sep 11, 13, 9:40 am
  #60
 
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It is not a question of can/should.
It is a question of should/must.

AA should refund the money just on business savvy part.
From the wording of AA's own website, AA MUST refund the money. (a change of seat has occured)

For people keep saying the same category of seat was given to OP.
Will you accept, before the wedding, your bridal gown store tells you. "sorry the dress you want is not available, you can have this equal value one"
How about "sorry the house you pick with a open view is given to a disable person, how about this equal value house 5 doors down that face a brick wall"
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