Lost bag help needed
May 22, 2013, 4:38 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 26
Lost bag help needed
Greetings! I couldn't find another part of the forum to post this in so I am hoping some resourceful American Airlines customers can lend some assistance. I am asking for my family member ....they flew into JFK and their luggage didn't make it from London. The airline has been sending updates about where luggage might or might not be for 2 days now. Finally it has turned up at JFK. The problem is the address they keep giving online as delivery address is incorrect since this is 2 days later. The bigger problem is that (although I know in the future we won't be checking this into baggage) some important cancer medications are in that luggage and she needs them. We have not been able to contact a human being to confirm that the luggage will be delivered to our home where they are staying 75 miles north of the airport....
Any ideas on how to contact a real person?
Thank you,
-M
Any ideas on how to contact a real person?
Thank you,
-M
May 22, 2013, 5:25 pm
#2
Join Date: Mar 2008
Location: ORD
Posts: 654
Greetings! I couldn't find another part of the forum to post this in so I am hoping some resourceful American Airlines customers can lend some assistance. I am asking for my family member ....they flew into JFK and their luggage didn't make it from London. The airline has been sending updates about where luggage might or might not be for 2 days now. Finally it has turned up at JFK. The problem is the address they keep giving online as delivery address is incorrect since this is 2 days later. The bigger pro blem is that (although I know in the future we won't be checking this into baggage) some important cancer medications are in that luggage and she needs them. We have not been able to contact a human being to confirm that the luggage will be delivered to our home where they are staying 75 miles north of the airport....
Any ideas on how to contact a real person?
Thank you,
-M
Any ideas on how to contact a real person?
Thank you,
-M
May 22, 2013, 7:31 pm
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Call AA customer service and start with the cancer medication issue.
As a caution to others: do not ever put anything valuable, including medication, in checked luggage. Please remember, that many medications cannot be kept too hot or too cold. But, luggage can sit out in the sun baking or in sub-zero temperatures depending on where it winds up and the season.
As a caution to others: do not ever put anything valuable, including medication, in checked luggage. Please remember, that many medications cannot be kept too hot or too cold. But, luggage can sit out in the sun baking or in sub-zero temperatures depending on where it winds up and the season.
May 23, 2013, 2:00 am
#4
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Greetings! I couldn't find another part of the forum to post this in so I am hoping some resourceful American Airlines customers can lend some assistance. I am asking for my family member ....they flew into JFK and their luggage didn't make it from London. The airline has been sending updates about where luggage might or might not be for 2 days now. Finally it has turned up at JFK. The problem is the address they keep giving online as delivery address is incorrect since this is 2 days later. The bigger problem is that (although I know in the future we won't be checking this into baggage) some important cancer medications are in that luggage and she needs them. We have not been able to contact a human being to confirm that the luggage will be delivered to our home where they are staying 75 miles north of the airport....
Any ideas on how to contact a real person?
Thank you,
-M
Any ideas on how to contact a real person?
Thank you,
-M
May 23, 2013, 4:38 am
#6
Join Date: Jul 2009
Location: Santa Monica and Siena
Programs: 10 MM + 2013, AA EXP,Lifetime AC ,Crown Room, Red Carpet,USAIR CLUB ,Hertz Plat, Hilton Dia, GS +++
Posts: 455
Someone may need to go to JFK. What's not mentioned is the bag had to clear customs. Depending on how things are labeled - US Customs may have certain items that you need - or they may not. Having the bag delivered without key items doesn't seem to solve the big problem. Lots of ways to get to JFK -
May 23, 2013, 1:22 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Reading comprehension is difficult. I sais somebody should drive 75 miles to get it. That person does not have to be the cancer patient. The OP is concerned enough to post here and ask for suggestions. My suggestion is that the OP be concerned enough to drive to get this, or perhaps the spouse of the cancer patient might be that concerned, or the OP's spouse.
May 23, 2013, 1:40 pm
#8
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
So suffice it to say:
Call AA. Tell them the situation.
If possible, offer to drive to JFK to get it if they, in fact, have the bag.
As always, get the name of who you spoke to and time of the call and jot it down (just a good CYA measure).
Call AA. Tell them the situation.
If possible, offer to drive to JFK to get it if they, in fact, have the bag.
As always, get the name of who you spoke to and time of the call and jot it down (just a good CYA measure).