Does anyone know what an AA "Winback" is?

 
Old May 23, 2013, 3:40 pm
  #16  
 
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Originally Posted by aktchi
Is there a way to find that out?
Ask.
I'm not saying all agents will tell you, but some might... I've had discussion of Eagles on calls with agents in the past.
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Old May 23, 2013, 7:31 pm
  #17  
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This snippet is from the foreword of a Google Book entitled: Customer Winback: how to recapture lost customers and keep them loyal by Jill Griffin and Michael W. Lowenstein:

American Airlines recognizes the importance of valuable customers. The company monitors these customers so that in the event their business trails off, American can initiate a phone call to them through its WinBAAck program. Relationship managers talk to .....

.... and there the paragraph cuts off. IMO I think it's apparent what the program is.

The OP states that he/she is making progress to another year of EXP - maybe he/she has changed patterns or has gone from high value to deep discount tickets. Or maybe OP lives in a city that AA is particularly focused on?
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Old May 25, 2013, 4:38 pm
  #18  
 
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What is an eagle?

What is an eagle?
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Old May 25, 2013, 7:15 pm
  #19  
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Originally Posted by AA Flyer
What is an eagle?
If we told you, we'd have to kill you ...
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Old May 25, 2013, 10:41 pm
  #20  
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WINdoze as a BACK-end platform?
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Old May 26, 2013, 5:54 am
  #21  
 
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what is an eagle?

Originally Posted by vasantn
If we told you, we'd have to kill you ...
Funny .. but not very helpful, nor informative.
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Old May 26, 2013, 6:10 am
  #22  
 
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search is your friend= here is a start on Eagles

Originally Posted by AA Flyer
What is an eagle?
http://www.flyertalk.com/forum/ameri...l#post18305872

Also, got the "call" in March how we haven't been flying as much blah blah. Also got a missed call last week from the EXP number and no agent knew what it was about including customer service.
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Old May 26, 2013, 6:30 am
  #23  
 
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Originally Posted by AA Flyer
Funny .. but not very helpful, nor informative.
There are a number of posts referring to an internal rating system of high value (or perhaps any value) customers utilizing a number of eagles, the more the better I believe.
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Old May 27, 2013, 4:10 pm
  #24  
 
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Originally Posted by george 3
There are a number of posts referring to an internal rating system of high value (or perhaps any value) customers utilizing a number of eagles, the more the better I believe.
Dupe

Last edited by bbkenney; May 27, 2013 at 4:17 pm
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Old May 27, 2013, 4:16 pm
  #25  
 
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Originally Posted by george 3
There are a number of posts referring to an internal rating system of high value (or perhaps any value) customers utilizing a number of eagles, the more the better I believe.
Never talk of Eagles ratings. Seriously, I know that's not helpful but I am concerned that discussing non-documented benefits/programs or programs that may have once existed and possibly leave certain "grandfathered" benefits, might not be wise. The term "off the radar" comes to mind.
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