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JDiver 2013-04-18 08:37:54

(Wikipost) Proactive apology email and miles from AA re. cancellations on 16 Apr 2013
 
MODERATOR GUIDEPOST

On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. The thread relating to the events of this day can be read here.

This thread relates to proactive (and related) compensation provided those travellers affected by the April 16 events.


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