vrbaba

No AA flights for another EXP I know, and no email there.

The only thing I can think of is I had an award redemption on EY for Tue that I had to cancel the night before (unrelated). Probably the "sweep" went through anyone scheduled through AA regardless of airline.

Bummed about not being able to try EY first, but free 7.5k makes it worth it.

jib71

BA gold here - Flew from LHR to STL with a connection in ORD on Apr 16. Flight out of ORD was delayed >4 hours. Fortunately, I was able to reschedule meetings in STL.

I didn't receive any email from AA, but I saw today that AA has deposited 1,500 miles in my AA account. I wonder what the heck I'm going to do with those little orphans...

It's better than a slap in the face with a wet fish, I suppose.

84fiero

1,500 miles for a 15 hour overnight delay and paying for my own hotel room

newaroundhere

CK / EXP traveling on my AAirpass - proactively offered 10,000 miles.

The ironic thing - my flight on Monday was in the morning at not delayed at all. Think we might have gotten in early.

Still, there have been other times I've been inconvenienced and not compensated, so I'm going to think of the miles as 'back pay.'

vrbaba

Since the delay was not external circumstances, I would expect AA to give overnight stranded travelers hotel vouchers, etc. Was your delay decidedly by this factor or weather and other circumstances were involved? Did you ask the agents for hotel and food compensation? I know some people simply forget or the lines might have been too long, etc.

If the delay was caused by the system issue, I would write a short email to Customer Relations and provide them the details of your expenses. Considering AA is trying hard to do the "right" thing, I would give it a hopeful shot of getting more some re-reimbursement from them.

JDiver

Unfortunately, AA has not always followed the spirit of their travel policy in this instance - one of our members was on a CUN-MIA-BOS flightset, diverted by the systems failure to an ORD flight which itself was diverted to MEM for a medical emergency, and now they are sitting in ORD affected by nasty weather. AA is telling them they are stuck until Saturday or Sunday and they spent the night at the airport.

84fiero, I'd request compensation.

AA seems to have acted quite well in their travel policy and public face, but some are still being slapped in the face with a very old, smelly dead fish. (The original 16 April thread, linked to in the wikipost, lists the travel policy -still on aa.com today! - and the links to AA's Rule 80 and Rue 240 reaccommodation policy.

oopsz

Agree this is weak. I was flying paid J DFW-LHR on AA50, which i booked specifically because I wanted to try the much-ballyhooed 77W flat beds I keep seeing on in-flight videos (and have a full day available in London). My inbound flight was delayed 6 hours and I was rebooked onto AA78 with NGBC. Lost a half day.

IMH

Would you be kind enough to elaborate? Are you saying AA located your AAdvantage account, and credited compensation to it, even though you had your BAEC number in the booking?

(I ask because we spent several extra hours at DFW and haven't yet been contacted or given miles.)

jib71

Yes. That is exactly what happened.

I purchased the trip through AA's website. I put my BAEC number in the booking so that the miles would be posted there. I assume that AA was able to associate the booking with my dormant AArdvark account because all of the personal details - email, phone, etc. - are the same.

flyingstudent

Got customer service miles even on a AA award ticket that's being flown on CX on the 16th.

no1cub17

Flew early in the morning on the 16th. Flights not affected at all but just saw the 2500 bonus miles. No email though. Thanks AA!

AA Novice

Wife and are both Plat and no love.

IMH

Fascinating, thanks. (Nothing for me or my spouse so far -- I'll post again if that changes.)

AJLondon

After following the above process, does the CS agent typically post them manually to the account immediately, or do they go in some sort of automated queue that takes a couple of days to reflect on the account?

mvoight

I agree other carriers are probably just as susceptible. However, if you had never had experience this before and then it happens to you when you are booked on AA, it might cloud your judgement enough to stop you from flying AA for awhile. I am of the opinion that a problem such as this is not a deal breaker, if properly handled. I think, at least for the most part, AA did a good job of handling this. The proactive awarding of miles to those affected was a good thing.