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Proactive apology email and miles from AA re. cancellations on 16 Apr 2013

Proactive apology email and miles from AA re. cancellations on 16 Apr 2013

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Old Apr 18, 13, 1:37 am   -   Wikipost
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On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. The thread relating to the events of this day can be read here.

This thread relates to proactive (and related) compensation provided those travellers affected by the April 16 events.
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Old Apr 17, 13, 5:30 pm
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,180
My wife got 2.5K - she is Gold. She flew SFO-ORD and arrived about 5 hours late. She waited in the AC, which was packed and had minimal food. Later, at the gate she saw how they handed out snacks that were better than what was in the AC.
mangoMan is offline  
Old Apr 17, 13, 5:40 pm
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 803
Originally Posted by aap View Post
Agree - this must be costing AA a small fortune to fix this disaster. Giving away bonus points, rebooking on other carriers, hotel/meal vouchers, employee overtime..
What does AA care how much it is costing them. Doesn't affect their stock since they are in bankruptcy still.

So what if they spend a bunch of money before handing themselves to US!?!?!
FLLUAFlyer is offline  
Old Apr 17, 13, 7:04 pm
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,550
No status and was barely affected (we landed 22 minutes late in DFW) but got 1500 miles.

First 1500 miles I ever earned in my AAdvantage account. Credit all the miles to my AS account.
apodo77 is offline  
Old Apr 17, 13, 7:17 pm
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,773
Originally Posted by vrbaba View Post
I had no AA flights. Got 7.5k
What ?!?!
george 3 is offline  
Old Apr 17, 13, 7:40 pm
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 28,296
Originally Posted by JDiver View Post
They have no way of receiving reports from UA, etc. you flew, for one thing.
They shouldn't need anything from UA - I had a flight booked on AA, that's what I'm requesting credit for. Surely they know the reservation I had with them.

I've sent an email.
CPRich is offline  
Old Apr 17, 13, 9:29 pm
Join Date: Sep 2012
Location: RDU
Programs: AA EXP, Hyatt Diamond, HHonors Gold, SPG Gold, Hertz PC, AMEX PLT
Posts: 314
Like others, I received the 7500 miles. I was traveling with my wife (no status, same PNR), she received 1500 miles. From above, it looks like the compensation was:
EXP 7500 miles
PLT 5000 miles
GLD 2500 miles
No Status 1500 miles

I think this was well-handled by AA.
dmbtr3 is offline  
Old Apr 17, 13, 9:41 pm
Join Date: Jun 2010
Programs: AA 1.75MM EXP EMD, UA 1.31MM LT *G, DL SM, AS MVPG 75K, Marriott LT PLT(PP)/ICH AMB PLT/Hertz PC
Posts: 3,207
This is a very proactive PR move by the AA.

I believe they set a great perspective that they do make mistakes, but they know how to make it right. Impressed.
PaulInTheSky is offline  
Old Apr 17, 13, 9:43 pm
Join Date: Feb 2013
Posts: 7
Got 1500k, flight was not affected.
PCX1 is offline  
Old Apr 17, 13, 10:09 pm
Join Date: Dec 2000
Location: Chicago area
Programs: AA Plat
Posts: 120
Platinum, delayed 2 hours, got 5,000 miles. I appreciate the apology and the miles.
upgraded is offline  
Old Apr 17, 13, 10:55 pm
Join Date: Jan 2012
Location: SJC
Programs: AA EXP, Citi AA Elite, HH GLD, Grand Wailea Elite
Posts: 94
EXP my SFO->JFK->SJU->MIA->SFO run started 20 min late (I had already taken a melatonin) and now I'm getting back an extra 30 min late which might cost me a couple bucks on parking and missing drinks at Admirals Club. $7.5k miles is passable
ThunderJon is offline  
Old Apr 18, 13, 12:37 am
Join Date: Sep 2010
Location: Los Altos, CA
Programs: AA EXP 2MM, Delta Platinum Medallion,AMEX Plat,Hyatt GP Platinum, Hilton HHonors Gold, SPG Gold
Posts: 95
My GF and I were delayed an hour and a half to LIH yesterday, just received the bonus 7.5K miles. Thanks American - we appreciate the gesture!
Pueo1 is offline  
Old Apr 18, 13, 1:26 am
Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,525
Hell, they gave me 10K for a three hour delay two months ago. They got off easy with 5K.
pushback is offline  
Old Apr 18, 13, 1:28 am
Join Date: Jan 2012
Posts: 3
I'm gold, AA gave me 2500 miles.

My flight DCA-DFW-LAX was canceled and I was rerouted on Delta DCA-MSP-LAX. Unfortunately I got stuck with middle seat economy instead of my original MCE aisle seats but at least I got home at my originally planned time. And the Minneapolis airport is REALLY nice
compassbread is offline  
Old Apr 18, 13, 5:22 am
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
Originally Posted by vrbaba View Post
I had no AA flights. Got 7.5k
How did that work? I was not scheduled to fly and didn't get an email. I must not be special enough.
shortkidd is offline  
Old Apr 18, 13, 8:43 am
Join Date: Dec 2010
Posts: 142
Platinum, lifetime gold, no flights and no points.

I don't image i'll be getting any when my flight into ORD today gets canceled - lol.
chitownjeff is offline  

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