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-   American Airlines | AAdvantage (Pre-Consolidation with USAir) (https://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation-usair-445/)
-   -   Proactive apology email and miles from AA re. cancellations on 16 Apr 2013 (https://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation-usair/1459313-proactive-apology-email-miles-aa-re-cancellations-16-apr-2013-a.html)

mangoMan Apr 17, 2013 5:30 pm

My wife got 2.5K - she is Gold. She flew SFO-ORD and arrived about 5 hours late. She waited in the AC, which was packed and had minimal food. Later, at the gate she saw how they handed out snacks that were better than what was in the AC.

FLLUAFlyer Apr 17, 2013 5:40 pm


Originally Posted by aap (Post 20608575)
Agree - this must be costing AA a small fortune to fix this disaster. Giving away bonus points, rebooking on other carriers, hotel/meal vouchers, employee overtime..

What does AA care how much it is costing them. Doesn't affect their stock since they are in bankruptcy still.

So what if they spend a bunch of money before handing themselves to US!?!?! :D

apodo77 Apr 17, 2013 7:04 pm

No status and was barely affected (we landed 22 minutes late in DFW) but got 1500 miles.

First 1500 miles I ever earned in my AAdvantage account. Credit all the miles to my AS account.

george 3 Apr 17, 2013 7:17 pm


Originally Posted by vrbaba (Post 20608605)
I had no AA flights. Got 7.5k :)

What ?!?!

CPRich Apr 17, 2013 7:40 pm


Originally Posted by JDiver (Post 20608826)
They have no way of receiving reports from UA, etc. you flew, for one thing.

They shouldn't need anything from UA - I had a flight booked on AA, that's what I'm requesting credit for. Surely they know the reservation I had with them.

I've sent an email.

dmbtr3 Apr 17, 2013 9:29 pm

Like others, I received the 7500 miles. I was traveling with my wife (no status, same PNR), she received 1500 miles. From above, it looks like the compensation was:
EXP 7500 miles
PLT 5000 miles
GLD 2500 miles
No Status 1500 miles

I think this was well-handled by AA.

PaulInTheSky Apr 17, 2013 9:41 pm

This is a very proactive PR move by the AA.

I believe they set a great perspective that they do make mistakes, but they know how to make it right. Impressed.

PCX1 Apr 17, 2013 9:43 pm

Got 1500k, flight was not affected.

upgraded Apr 17, 2013 10:09 pm

Platinum, delayed 2 hours, got 5,000 miles. I appreciate the apology and the miles.

ThunderJon Apr 17, 2013 10:55 pm

EXP my SFO->JFK->SJU->MIA->SFO run started 20 min late (I had already taken a melatonin) and now I'm getting back an extra 30 min late which might cost me a couple bucks on parking and missing drinks at Admirals Club. $7.5k miles is passable :p

Pueo1 Apr 18, 2013 12:37 am

My GF and I were delayed an hour and a half to LIH yesterday, just received the bonus 7.5K miles. Thanks American - we appreciate the gesture!

pushback Apr 18, 2013 1:26 am

Hell, they gave me 10K for a three hour delay two months ago. They got off easy with 5K.

compassbread Apr 18, 2013 1:28 am

I'm gold, AA gave me 2500 miles.

My flight DCA-DFW-LAX was canceled and I was rerouted on Delta DCA-MSP-LAX. Unfortunately I got stuck with middle seat economy instead of my original MCE aisle seats but at least I got home at my originally planned time. And the Minneapolis airport is REALLY nice

shortkidd Apr 18, 2013 5:22 am


Originally Posted by vrbaba (Post 20608605)
I had no AA flights. Got 7.5k :)

How did that work? I was not scheduled to fly and didn't get an email. I must not be special enough.

chitownjeff Apr 18, 2013 8:43 am

Platinum, lifetime gold, no flights and no points.

I don't image i'll be getting any when my flight into ORD today gets canceled - lol.


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