Apr 16, 2013, 12:37 pm
Last edit by: JDiver
MODERATOR GUIDEPOST
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
16 Apr 2013: AA computers down systemwide, many flights etc. affected
Apr 16, 2013, 11:01 am
#16
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 342
http://webvids.miami-airport.com/webfids/
Apr 16, 2013, 11:03 am
#17
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Someone probably brought up the aa.com home page on one of their servers and all processes froze while the java web page is being loaded. 
Apr 16, 2013, 11:06 am
#18
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
BTW, welcome to FT and the world of aviation mis-information.
Apr 16, 2013, 11:07 am
#19
Join Date: Apr 2008
Location: bay area, ca
Programs: AS 100K, AA Gold, IC Diamond AMB, HH Diamond
Posts: 1,840
Apr 16, 2013, 11:14 am
#20
Join Date: Apr 2004
Location: NY
Programs: AA Plat 1MM, IC RA, HH Gold
Posts: 2,791
16 Apr 2013: AA computers down systemwide, many flights affected
Flights at LGA still showing on time. My noon departure is still on time even though we are here at the gate, staring at the plane waiting to board.
Apr 16, 2013, 11:14 am
#21
Join Date: Jun 2010
Location: USA and UK
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,351
SABRE down at IAH. Pax really have no option but to wait unfortunely. We can't do anything: Check-in, board, check in bags, take payments, allow pax through security.... NOTHING.
Apr 16, 2013, 11:16 am
#22
Join Date: Sep 2005
Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS
Posts: 2,620
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9900; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.284 Mobile Safari/534.11+)
ORD is slowly starting to meltdown. I wouldn't expect flight status to change if the computers aren't even doing basic functions.
ORD is slowly starting to meltdown. I wouldn't expect flight status to change if the computers aren't even doing basic functions.
Apr 16, 2013, 11:17 am
#23
Join Date: Jun 2010
Location: USA and UK
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,351
Please note: Flight departure boards and in essence, everywhere where one can access flight departure and arrival information are WRONG. Most are showing an "on-time" departure. NO AA flight is leaving the ground. The entire airline in grounded and not "on-time". A lot of pax are very confused over this.
Apr 16, 2013, 11:17 am
#24
Join Date: Mar 2005
Location: MSY
Programs: AA Plat Pro, UA Plat, VS Silver, Marriott Titanium, Hyatt Explorist
Posts: 2,531
16 Apr 2013: AA computers down systemwide, many flights affected
Boarded our eagle flight in AEX but not going anywhere. So far delayed an hour.
Apr 16, 2013, 11:19 am
#25
Join Date: Sep 2003
Location: Minneapolis, MN
Programs: My opinions are not those of AA or any affiliates of AMR Corp.
Posts: 2,096
Departure screens and Boarding monitors are controlled by each local Authority...NOT AA.
NYC = Port Authority
MIA = MIA Dade
etc...
so screens will still show on-time.
Pilots need the loads for weight management, so many flights will be delayed until the system is fixed. You should see the FA FB sites...so many people freaking out because they can't access our bidsheets, or log in for flights.
Just like when United's system went down back in November
NYC = Port Authority
MIA = MIA Dade
etc...
so screens will still show on-time.
Pilots need the loads for weight management, so many flights will be delayed until the system is fixed. You should see the FA FB sites...so many people freaking out because they can't access our bidsheets, or log in for flights.
Just like when United's system went down back in November
Apr 16, 2013, 11:26 am
#26
Join Date: Mar 2006
Location: SFO
Programs: UA S
Posts: 1,335
Departure screens and Boarding monitors are controlled by each local Authority...NOT AA.
NYC = Port Authority
MIA = MIA Dade
etc...
so screens will still show on-time.
Pilots need the loads for weight management, so many flights will be delayed until the system is fixed. You should see the FA FB sites...so many people freaking out because they can't access our bidsheets, or log in for flights.
Just like when United's system went down back in November
NYC = Port Authority
MIA = MIA Dade
etc...
so screens will still show on-time.
Pilots need the loads for weight management, so many flights will be delayed until the system is fixed. You should see the FA FB sites...so many people freaking out because they can't access our bidsheets, or log in for flights.
Just like when United's system went down back in November
Apr 16, 2013, 11:26 am
#27
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
May be unrelated but LGA and DFW are stopping departing flights at originating destination for ten / fifteen minutes per www.flightaware.com. Appears to be more than just AA.
Edit - hold extended to ORD, all three to 230pm EDT.
Edit - hold extended to ORD, all three to 230pm EDT.
Apr 16, 2013, 11:26 am
#28
Join Date: Mar 2012
Location: DFW
Programs: AA-EXP (2.3mm) HH-Diamond
Posts: 4
At LAX.
SABRE IS down. It keeps coming up and going back down, according to the agent in the Admiral Club.
A few AA flights ARE getting out here. I watched an AA flight take off about 25 minutes ago. And AA flight 2 to New York is about to depart ... they're announcing it now in the Admiral's Club. All displays, though, are WRONG.
I was supposed to be on the 8 am flight to DFW. We had "mechanical" problems and I jumped to the 11:40 am flight by calling EXPLAT desk and they used the "old system" to switch my flight. I tried printing my new boarding pass at one of the automated kiosks and I got a notice that said that I had missed my flight!!!!!!! LOL The AGent in the Admiral's Club was able to print a boarding pass for my new flight. I had no checked luggage. I don't know what would have happened had I checked luggage.
SABRE IS down. It keeps coming up and going back down, according to the agent in the Admiral Club.
A few AA flights ARE getting out here. I watched an AA flight take off about 25 minutes ago. And AA flight 2 to New York is about to depart ... they're announcing it now in the Admiral's Club. All displays, though, are WRONG.
I was supposed to be on the 8 am flight to DFW. We had "mechanical" problems and I jumped to the 11:40 am flight by calling EXPLAT desk and they used the "old system" to switch my flight. I tried printing my new boarding pass at one of the automated kiosks and I got a notice that said that I had missed my flight!!!!!!! LOL The AGent in the Admiral's Club was able to print a boarding pass for my new flight. I had no checked luggage. I don't know what would have happened had I checked luggage.
Apr 16, 2013, 11:28 am
#29
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
In the air right now MIA-DFW, hopefully they have this resolved by the time we land. Maybe this explain why my upgrade hasn't auto-cleared with 4+ seats open on my connection... :-D
Apr 16, 2013, 11:28 am
#30
Join Date: May 2012
Location: Chicago, Illinois
Programs: AA Gold, HHonors Gold, Hertz President's Circle
Posts: 53
The SABER outage is big enough that it's hit the major news outlets (Fox, CNN, CBS, NBC).
This isn't going to be an easy day at the office for the AA folks....
This isn't going to be an easy day at the office for the AA folks....