Review (Some of Your) Current Reservations?

Old Feb 8, 01, 12:12 pm
Original Poster
Join Date: Nov 1999
Posts: 230
Review (Some of Your) Current Reservations?

For about 3 weeks, 4 out of 5 of my current reservations have been "down". I am unable to request upgrades, view, or do anything with them. I receive this error:

We lost connection to the reservations system. Please check Current Reservations under Travel Planning to verify that your booking was completed. System error 402.

Anyone else have this problem?

charles is offline  
Old Feb 8, 01, 12:15 pm
Join Date: Dec 2000
Location: SKB/LHR
Programs: AA EXP
Posts: 132
You're not alone. I've had the same problem on 1 of 3 records. Had no problems when travelling though, so you just have to 1-800.....
Cellisvae is offline  
Old Feb 8, 01, 1:24 pm
Original Member
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, Starwood Lifetime Plat, IHG Plat, UA 1K, Hilton Diamond, Hyatt Plat, Club Carlson Gold, Marriott Platinum
Posts: 2,321
I have 14 reservations in the review reservations que and only about 6 I was able to pick them up. I also have not been receiving my E-mail verifications E-tickets. I just had to call the EXP desk and have her go though all those itineraries for my calendar.
thepla is offline  
Old Feb 8, 01, 2:14 pm
Original Poster
Join Date: Nov 1999
Posts: 230
Glad to see I'm not the only one. Oh the fickle I've gotten hooked on choosing my seats online, I guess I will have to get used to doing on the phone again...

charles is offline  
Old Feb 8, 01, 7:50 pm
Join Date: Feb 2000
Location: Dallas, TX. AA Executive Platinum, Marriott Rewards Platinum, Hilton HHonors Gold VIP, Starwood Platinum Preferred, Avis Preferred Select
Posts: 863
I am getting all the above....
[*]About half my reservations give that error.[*]Three of my past "notification" requests (which have now passed) are still listed [*]Not getting any of my itin emails

However, only when I can get into I can't get in right on Login and it doesn't do anything.
DrHowser is offline  
Old Feb 8, 01, 9:01 pm
Join Date: Nov 2000
Location: Las Vegas, NV
Programs: AA GLD 1MM, Delta GLD, Hilton GLD
Posts: 1,233
me too. no current reservation entry on about 75%. go
dallasflyer is offline  
Old Feb 8, 01, 9:17 pm
Join Date: Jan 2001
Location: NYC
Posts: 1,732
As much as I love AA, their web site needs lots of work.

Over on Delta's site, I can see ALL my reservations -- not just the ones I booked online. And, I can do fun things like change my seats whenever I want to, upgrade, downgrade, see where my companions are (if the records are linked)...
2 Many Miles is offline  
Old Feb 12, 01, 11:13 pm
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 971
Very frustrating. I haven't been able to view any bookings for over 2 months. It amazes me because it also needlessly ties up valuable time of the Exec. Platinum desk.
GB is offline  
Old Feb 14, 01, 11:20 pm
Join Date: Sep 2000
Location: Plano, TX
Posts: 113
Try calling AA.COM website support about this problem. I did and got BS.

After five calls over three weeks, I got five different answers.

I think they really do NOT know what is wrong with their website operations!!

Info Tech Traveler is offline  

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