AA Service has proved exceptional once again.

 
Old Feb 9, 01, 2:21 pm
  #1  
Original Poster
 
Join Date: Feb 2001
Programs: UA 1k, AA Plt, MR Lifetime Plat & Amb (earned in SPG)
Posts: 1,828
AA Service has proved exceptional once again.

Last night DFW-SEA I had to make a change due to a over run meeting. My ticket demanded a change fee be applied which I had np w/.

When I got to the airport the gentleman at ticketing said it wasn't listed in the computer as so wasn't going to make me pay it (which I was happily willing).

When I got to the gate I asked the gate agent if they needed any "volunteers" to be UG'd She said "No, the flight is pretty empty." I said "I guess that's just as good." and smiled and left it at that.

When boarding time came she put my ticket in the boarding pass machine, and it beeped and she said there was a problem and that I needed to go back to the counter. (This was the same gate agent that I spoke with earlier) When I spoke to the gentleman at the counter he handed me a ticket for seat 5A!!!

They have no idea how happy that made me! AA is awesome.
Dudemon is offline  
Old Feb 9, 01, 2:28 pm
  #2  
 
Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,846
don't get tooo spoiled - that rarely happens.

glad you enjoyed it though..
freeupgrade is offline  
Old Feb 9, 01, 9:09 pm
  #3  
 
Join Date: Oct 2000
Location: Currently a man without a country; American Airlines-3MM, Executive Platinum; US Airways-Doesn't Matter AAnymore; Hilton-Diamond; Starwood-Platinum; Hyatt-Diamond
Posts: 702
I checked in at IAD three weeks ago and had enough upgrades for my flight to DFW but not for DFW-MCI..would get in at 12:00am so not like I would miss shrimp cocktail or anything. I wasn't feeling flush enough to cough up $250.00/8 upgrades (the only way I buy them) so I said just give me coach. The Admiral's Club agent recommended that I just ask at the gate and maybe they would be nice.

Got to DFW, went to my gate, and at first he said "exit row?"...then he noticed I was EXP and said "just because you are who you are" and <<click,click,click>> 3B (my favorite on the MD80)

I said "they told me you would be nice here in DFW and you were." Frankly, I slept the entire flight home, so it didn't cost AA anything but it did remind me why I love to fly AA...it doesn't happen often but every once in a while...there really is something special in the air! (and on the ground)!
mwp2paris is offline  
Old Feb 12, 01, 10:42 pm
  #4  
 
Join Date: Feb 2001
Location: Raleigh, NC, USA; AA Executive Platinum (4 million miler), US Chairmans Preferred, NW Platinum Elite;
Posts: 95
It's good to hear about the occasional comp upgrade on AA, since it has become very difficult to get ever since AA went to their electronic sticker system.

I find that even as an Exec Platinum the incidence of comp'ed upgrades is almost as rare as hens' teeth. It does happen, but not very often.


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/swaggie
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