American Airlines Website Inconsistencies
I am new to posting questions and information on forums so please forgive me if my etiquette is not quite right. With that said, there have been a couple of times in just the last few weeks that I have put reservations on "Hold" and had this issue. Just last night I put a reservation on "Hold" through AA.com and the screen said "Must purchase by 11:59 pm on March 27, 2013". Thank goodness I did not wait until tonight to purchase the ticket. Just this morning I returned to AA.com to see that the "On Hold" screen had changed to, "Must purchase by 12:00 pm on March 27, 2013". Has anyone else encountered this issue?
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Welcome to Flyertalk, jsphillips29. I am moving your thread to the American Airlines Forum (Airline Programs).
Obscure2k TravelBuzz Moderator |
Originally Posted by jsphillips29
(Post 20492011)
I am new to posting questions and information on forums so please forgive me if my etiquette is not quite right. With that said, there have been a couple of times in just the last few weeks that I have put reservations on "Hold" and had this issue. Just last night I put a reservation on "Hold" through AA.com and the screen said "Must purchase by 11:59 pm on March 27, 2013". Thank goodness I did not wait until tonight to purchase the ticket. Just this morning I returned to AA.com to see that the "On Hold" screen had changed to, "Must purchase by 12:00 pm on March 27, 2013". Has anyone else encountered this issue?
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I bet AA means 12 midnight when it shows 12pm.
the hold is alway until next midnight at originating airport. (actual hold time is between 24-48 hours). |
Occassionally the hold will expire early for a fare to be purchased by midnight. Nothing like this, I'd call web services.
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Originally Posted by bbkenney
(Post 20492159)
While infrequent, I've had a couple of similar instances including losing some reservations altogether when I've gone to "ticket" them the next evening. Like I said, rare, but it has happened. I've no idea of the cause or the cure.
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Originally Posted by jsphillips29
(Post 20492445)
Thanks for the info. I am just a bit suspicious that it is not a "glitch" but more of a "bait and switch". ...
Again, makes me think that AA is being sneaky and not honest and upfront with their pricing. As for the EXP agent and the SWU, the explanation for that is even simpler- declining quality/knowledge among EXP agents that has been noted too many times, unfortunately. Cheers. |
Sometimes I think it's because they may refare and the special fare you booked may be gone.
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Originally Posted by allenh91801
(Post 20492589)
Sometimes I think it's because they may refare and the special fare you booked may be gone.
I have been on the opposite end of this glitch--had a hold until 11:59 PM next day. Called next day and asked to extend because the fare was still there. The hold was extended for a week :). I didn't end up purchasing though so I'm not sure if it would have worked in the end. |
Have holds ever expired around noon? Don't they usually terminate at midnight of whatever time zone the departing leg leaves from?
This sounds like an "AM" "PM" glitch on AA.com. I've once had to argue with someone that 12pm is NOT midnight. |
Originally Posted by FlyMeToTheLooneyBin
(Post 20493345)
Have holds ever expired around noon? Don't they usually terminate at midnight of whatever time zone the departing leg leaves from?
This sounds like an "AM" "PM" glitch on AA.com. I've once had to argue with someone that 12pm is NOT midnight. |
Originally Posted by jsphillips29
(Post 20493591)
I want to believe it is a glitch. But, last night I put a flight on hold. The AA message said, "On Hold until 11:59 pm on March 27, 2013. This morning I logged on to purchase the ticket, and thank goodness I did, as the message was now, "On Hold until 12:00 pm on March 27, 2013", and the fare I had put on hold was no longer available for the flights I wanted.
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it does depend on your departure city time zone. I booked tickets back from HNL one way award seats, and the "My trips" detail for the reservation said book by Tuesday at 11:59 pm HST. When I looked at the summary of my reservations, however, it mysteriously seemed to give me a day extra to purchase the ticket, saying essentially held until Wednesday, when in fact reading the details it only holding till Tuesday, due to the time difference between my home and HNL.
The people commenting on my situation I posted about said it was a well known issue with AA.com. Def have to be careful about it. In actuality, I have logged in to purchase an award ticket after the hold had supposedly expired (missed it by about 10 minutes) and it still was there and I was able to pay for the ticket fee. |
I noticed the same thing the other day, but had no problem ticketing it over the phone (was using a voucher) past the stated time of noon. I double-checked the email I got for the hold, which indeed said 11:59 PM. I guess someone at AA web services just doesn't know the difference between 12 PM and 12 AM.
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Originally Posted by brp
(Post 20492587)
Never attribute to malice what you can attribute to incompetence :)
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