American Airlines Website Inconsistencies
Mar 28, 2013, 9:40 am
#16
Join Date: Apr 2010
Posts: 1,546
I noticed the same thing the other day, but had no problem ticketing it over the phone (was using a voucher) past the stated time of noon. I double-checked the email I got for the hold, which indeed said 11:59 PM. I guess someone at AA web services just doesn't know the difference between 12 PM and 12 AM.
Mar 28, 2013, 10:18 am
#17
Join Date: Feb 2011
Location: LAX
Programs: UA:1k; MR: PLT; Hilton: Gold
Posts: 1,324
Mar 28, 2013, 9:23 pm
#18
Join Date: Jun 2002
Location: BOS
Programs: Free Agent! B6 Mosaic, AA 5MM LT Plat (EXP gone), SPG LT Plat, WN APlus, Hilton Diamond
Posts: 325
This is a bug in the web display. The email acknowledgement correctly says 11:59pm like it used to, but the web display is wrong.
I noticed this on one of my reservations on hold a couple of days ago (F award ticket LAX-MEL on the A380, very important to know exactly when it expires) and I reported it to AA web services. They replied with the above info and said it had been reported to their programmers.
I noticed this on one of my reservations on hold a couple of days ago (F award ticket LAX-MEL on the A380, very important to know exactly when it expires) and I reported it to AA web services. They replied with the above info and said it had been reported to their programmers.
Mar 28, 2013, 11:53 pm
#19
Join Date: Jun 2009
Location: LAX
Posts: 6,769
I have noticed this 12:00am 12:00pm thing a while ago and just chalked it up to lazy programming and not checking for corner cases. I wouldn't be too worried about it.
Mar 29, 2013, 1:48 am
#20
Join Date: Jan 2013
Location: 대한민국 (South Korea) - ex-PVG (上海)
Programs: UA MM / LT Gold (LT UC), DL SM, AA PLT (AC), OZ, KE; GE and Korean SES (like GE); Marriott Gold
Posts: 1,995
Got another issue with AA.com. On 3/7/13, I was ticketing on AA flights (ICN-DFW-DCA). Then noticed that I was in Booking Code N (which isn't upgradable), so I called and paid my $ 80 change fee and $ 219 price difference to get code V on 3/26/13. Somehow, the total ticket price displayed went to $ 38.20. I called AA today, and they said it would be corrected; a few minutes ago, my total fare online reads $ 0.00 (which is a real problem getting reimbursement from my client for the airfare). Another call to AA said my reservation and ticket were both just fine; it was a glitch on AA.com.
Mar 29, 2013, 1:54 am
#21
Join Date: Nov 2012
Location: SFO
Posts: 1,746
Why isn't N upgradable? Are you talking about another airline? Code share?
Mar 29, 2013, 1:59 am
#22
Join Date: Jan 2013
Location: 대한민국 (South Korea) - ex-PVG (上海)
Programs: UA MM / LT Gold (LT UC), DL SM, AA PLT (AC), OZ, KE; GE and Korean SES (like GE); Marriott Gold
Posts: 1,995
My mistake. N only gives 0.5 Elite Qualifying Points per mile rather than V which gives 1.0. I need the points.
Mar 29, 2013, 4:21 am
#23
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
) to go over to a 24 hour clock system.
Mar 29, 2013, 9:16 am
#25
Join Date: Apr 2011
Location: Missouri
Programs: AA PLT 2MM, BAEC, SPG, UA, AF
Posts: 84
I had the same issue last week on 3 different reservations on hold (2 awards, 1 cash). Not only did the website say "12:00 pm" but there was no button to click to purchase the reservations that afternoon. So, it isn't just a display issue, the website believed that I was past the deadline and thus wouldn't let me purchase.
I did not call web services as I decided, in the end, on a different day/time or routing on each.
I did not call web services as I decided, in the end, on a different day/time or routing on each.
Apr 10, 2013, 9:17 pm
#26
Join Date: Jan 2013
Location: 대한민국 (South Korea) - ex-PVG (上海)
Programs: UA MM / LT Gold (LT UC), DL SM, AA PLT (AC), OZ, KE; GE and Korean SES (like GE); Marriott Gold
Posts: 1,995
I was used to being able to select the booking class on UA's website (where even specific classes can be chosen), but I find that I cannot do this on AA's. I seem to only be able to choose between N class (for the "lowest fare" or B (or higher) class for "fully flexible"). I am trying to get full 1.0 points (like with V class) and cannot get between N and B. Is there something I am missing? I assume I can get V (or similar) by calling AA reservations, but I would prefer being able to so online.
Apr 11, 2013, 4:23 am
#28
Join Date: Aug 2009
Location: Honolulu, HI
Programs: UA 1K 1MM, AA Exec Plat
Posts: 1,240
It's a glitch. Put it on hold and showed 12pm message. Waited until 11pm to ticket it without issues...
Apr 11, 2013, 9:25 am
#29
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Wish they used the 24-hour clock. The AM/PM notation is fraught with misunderstandings.
Apr 11, 2013, 9:38 am
#30
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966