Suggestion to AA: Upgrade elites on AAnytime awards or allow mixed awards...
I just booked an AAnytime award SAN-ORD-YUL. The SAN-ORD leg was available in F using a saaver award (25,000). The ORD-YUL leg had only one cabin and 15 seats available but no saaver awards so I was going to have to use an AAnytime award.
Since I'm spending 25,000 anyway, why not allow for a combined award at 25,000 or upgrade me if the F cabin is available when I check in? Could be a good elite perk. |
Why would they do that? there are other ways then can make money off those F seats. If you want the F seat pay for it with your miles. Don't expect it for free.
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Originally Posted by grahampros
(Post 20469449)
Why would they do that? there are other ways then can make money off those F seats. If you want the F seat pay for it with your miles. Don't expect it for free.
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Originally Posted by sukn
(Post 20469562)
Delta allows upgrading awards, but you are placed at the bottom of the list within your elite group.
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Originally Posted by grahampros
(Post 20469449)
Why would they do that? there are other ways then can make money off those F seats. If you want the F seat pay for it with your miles. Don't expect it for free.
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Originally Posted by grahampros
(Post 20469573)
And we all know how good DL's program is these day getting anything for free..lol
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UA also allows elites to upgrade on award tickets if they hold a UA credit card.
I suppose I wouldn't mind it if they had lower priority than people on paid tickets. It's not a bad idea, but it is what it is. |
I have been in this situation a few times and have had pretty good luck (probably 60%) calling in and asking the agent to request that revenue management release a saver seat. Sometimes it happens immediately, other times in a day or two.
An agent explained to me that they can do a computer request; if that fails there is an email address that they can send the request to and explain any extenuating circumstances; and then after that there is a phone number that they can call to beg. So, it pays to be nice to phone agents. :) |
Originally Posted by dwoolly
(Post 20470214)
An agent explained to me that they can do a computer request; if that fails there is an email address that they can send the request to and explain any extenuating circumstances; and then after that there is a phone number that they can call to beg.
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Ironically, when I boarded the san-ord leg to go to my seat in row 14, I found one of my former flight instructors sitting in F... (it had not turned into a revenue seat for AA).
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I believe that upgrade award tkt should be an EXP benefit.
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Originally Posted by dwoolly
(Post 20470214)
I have been in this situation a few times and have had pretty good luck (probably 60%) calling in and asking the agent to request that revenue management release a saver seat. Sometimes it happens immediately, other times in a day or two.
An agent explained to me that they can do a computer request; if that fails there is an email address that they can send the request to and explain any extenuating circumstances; and then after that there is a phone number that they can call to beg. So, it pays to be nice to phone agents. :) I know UA higher-level elites (1K/PLT) have access to additional award inventory at the saver level, so this is a nice perk for higher level elites. |
Originally Posted by Apieinthesky
(Post 20469847)
UA also allows elites to upgrade on award tickets if they hold a UA credit card.
I suppose I wouldn't mind it if they had lower priority than people on paid tickets. It's not a bad idea, but it is what it is. |
Originally Posted by Clarkcc1
(Post 20480482)
This is one of the only ways in which UA beats AA these days. If you have one of a few Chase CC's you'll clear if there's space after all revenue classes within your elite group. I've been redeeming more miles on UA because of this for the past yr. I didn't know DL does it too, so AA better get on the ball!! ^
I've never understood the rationale behind disallowing upgrades on award tickets. I think it should be allowed for all, not just elites. It's interesting to hear that both UA and DL now do it to some degree. |
Originally Posted by emaij
(Post 20469348)
I just booked an AAnytime award SAN-ORD-YUL. The SAN-ORD leg was available in F using a saaver award (25,000). The ORD-YUL leg had only one cabin and 15 seats available but no saaver awards so I was going to have to use an AAnytime award.
Since I'm spending 25,000 anyway, why not allow for a combined award at 25,000 or upgrade me if the F cabin is available when I check in? Could be a good elite perk. So allowing you to combine F saaver and Y anytime on separate segments within a single one way is really just an extension of that. A simple rule would be that you could book any segment/award type that prices at or below the total award mileage. Of course, while it would be fair, AA doesn't have a whole lot of incentive to do this. Most award redeemers only see a lack of available saver awards on their desired trip and don't even realize that it may only be one segment that's missing. It'd be a big cost to implement the IT, and they're certainly worrying about bigger issues these days (blame bankruptcy! blame the merger!). |
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