AA Miles With MCI/WCOM

 
Old Mar 10, 00, 4:54 pm
  #1  
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Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,023
AA Miles With MCI/WCOM

Just got off the phone with WCOM regarding a very disturbing issue. I noticed that I have not had any AA postings for WCOM miles in the last few months.

The supervisor said I have been put on a "black list" of customers who can no longer earn miles because they have gotten too many miles and/or too many lines.

I was very annoyed with the response and they said they would get back to me in 2-3 weeks to see what they could do.

I have called AA AAdvantage ... They said there is no mile cap.

I looked through all the WCOM rules... No such information.

I have been a MCI/WCOM customer with multiple lines for at least 8 years. Why is this a problem now?

Does this make any sense to you?
chix is offline  
Old Mar 10, 00, 6:52 pm
  #2  
 
Join Date: Jun 1999
Location: Chicago Suburbs
Posts: 196
Chik....How many lines do you have?
MilesNut is offline  
Old Mar 10, 00, 7:11 pm
  #3  
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Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,023
4 lines....
chix is offline  
Old Mar 10, 00, 11:34 pm
  #4  
 
Join Date: Apr 1999
Location: Oak Park, IL
Programs: AA 2 MM LIfetime Platinum, SPG Platinum, Hilton Silver, BA
Posts: 3,585
I have been having trouble getting miles for one particular line with AA miles for me. I have two other lines signed up with the same FF# with AA for me and am getting those miles. They didn't give me that answer when I e-mailed - just said I wasn't eligible to receive miles on that account. After calling a couple of times, got a rep who said it WAS in my record and he would send it through again. If I don't get the promised miles, I'm cancelling. I have 6 lines with MCI, but 3 family members, and different programs. This is the first time I've tried have the same program at the same time on different lines.

------------------
DtG
dgordon is offline  
Old Mar 11, 00, 4:55 pm
  #5  
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Join Date: May 1998
Posts: 340
OK Chix, so I got concerned, but I went and checked ... all my miles seem to be posting. I have three lines and they all accumulate miles to one AAdvantage account number. The most recent posting was on my February statement and posted on 1/22/00. Good luck!
Travelcrazy is offline  
Old Mar 25, 00, 2:25 am
  #6  
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Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,023
As a follow up, I got back in touch with AA & WCOM. Here's the FINAL response:
WCOM Supervisor: After further investigation, my 4 accounts have been permanently notated as "definitely" no more monthly bonus miles. Official reason: Too many lifetime miles in the last 8 years.

AA: AAdvantage actually has a liason that works full time just with WCOM. He investigated and responded by saying there is no cap on lifetime earnings stated. However, WCOM reserves the right to make exceptions as they choose.

So as you can see, I am very upset with this.

I am now waiting for the "best" offer to switch. I am hoping AT&T will re-open their Personal Rewards program soon so I can get SPG Starpoints. I would go to Sprint but have little use for Northwest Worldperks miles (I live in Northeast and concentrate on UA/AA).

chix is offline  
Old Mar 25, 00, 8:28 am
  #7  
 
Join Date: Apr 1999
Location: Northport, NY
Posts: 1,673
Chix,
I have six lines with MCI. They have cut off my AA, DL, and CO miles, even on the new account in my wife's and daughters names !! I may have made a mistake in using account manager. Perhaps this brought the multiple lines to their attention.
Schutzee is offline  
Old Mar 25, 00, 10:15 am
  #8  
 
Join Date: Mar 2000
Location: watertown SD
Posts: 9
Dear All.
The mci rep that I used since December is great and she did it again on Tuesday.
1. I got 35 K for each of my 5 lines and all have started to post (32,520 total as of 3/22/00)I gave her a new account on Tuesday and there were no catches.
2. She watches my account for billing errors, if I catch them I email her the amount and the dates and why and she issues the credit I receive a letter in the mail confirming the credit. So far she has caught all the errors first. No more 2 hour calls to MCI
3. She uses a combination of codes for the miles so I get all the miles and I can email her and ask about my miles when ever I like.
Want more email her [email protected]
She was a great help to me!!!!!!


upandaway is offline  

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