Combining evoucher and paper voucher?
 

Anyone had success (or tried) to purchase a fare using both paper and evoucher? Even at airport, was told by TA that they could not access the evoucher information. Exec Platinum desk, which could access evoucher, said could only use credit card as other form of payment. Anyone come across this previously?

Yes. My experiences were exactly as yours. I wasn't able to combine using the two types at the airport or with the EXP desk.

So, we received good information on a bad process. No idea why they restrict usage of their own forms of payment?

If you have time I have sent in paper vouchers and asked for them to be converted to evouchers. It is also a good way to extend beyond to original expiration date.

really? No idea that was an option. do you know if it works for all types of paper vouchers? Thanks.

It does take a few weeks for the process to happen, though. Also, you lose any tax exemptions that the paper vouchers offer.

Interesting. I've been losing the tax exemptions anyway, it seems, as most of the ticket agents don't know how to exclude the necessary taxes when using DB vouchers. Have tried unsuccessfully twice in the past month to explain that to ticketing agent. Even EXP line didn't know what I was talking about and couldn't help them.

From the FlyerGuide wiki:

http://www.flyerguide.com/wiki/index.php/Vouchers_(AA)

Yes, the EXP agents are clueless about this. It usually takes 20 minutes of being on hold for them to do it, but that comes out to $1 a minute in savings. It's worth it. When you mail a voucher in, the people there know what to do and taxes are appropriately removed.

Contact www.aa.com/customerrelations and ask for a refund.

Very helpful. Appreciate the info.

I cashed in a voucher at the MIA airport this afternoon. Took a half hour for a straightforward ticket that I already put on hold via the website. Hard to believe that it's 2013 and you still need to jump through all these hoops rather than have the ability to book online using the voucher number.

Also, the woman tried to charge me a $35 per ticket ticketing fee. I put the kibosh on that but needed a manager to come out and give me a courtesy waiver. What's up with that?!

I've called AA about this within the last few months... I posted a response to a question within the Newbie thread: http://www.flyertalk.com/forum/19976766-post6288.html


I agree with you...both are AA currency, so one would expect that you could use both in one transaction; however, AA's systems can't handle that level of complexity.

Yeah. I've purchased several at LAX with vouchers, and it always seems like they're typing a manifesto just to book my ticket on hold.

Thanks for the thread reference. I did search initially before asking a repeat question but wasn't seeing my exact issue.

Milton is the only place that consistently knows how to handle DV vouchers. Back in the days of DEQM & TEQM promos we got several vouchers for missed flights. When trying to redeem at the airports we asked a dozen agents to process them. Only three accepted the challenge stating they know how to do it. NONE of them knew how to do it right and did not back off the taxes. One (at SFO ticket counter) used a previous ticket to follow the process and worked it out. One (at ORD AC) took the time to call the tariff desk to find out what needed to be done. We focused all future activity through those two people, even taking vouchers with us on MRs when future tickets needed to be processed.

What's really funny is when using eVouchers for VDB situations, they price with tax and then refund the tax back to the eVoucher. This makes an eVoucher live forever! A friend had several for $0.02 and finally burned them up. Not much of a tax refund on a $0.02 eVoucher. :)