Oct 26, 2012, 5:52 pm
Last edit by: JDiver
MODERATOR NOTE
● For up-to-date information on AA's inclement weather travel policy for post-Sandy and other events, see: AA Travel Alerts / Travel Notices and Policy
● For Sandy-specific information, see Hurricane Sandy East Coast - Travel Notice Exception Advisory
● AA OSO (Off Schedule Operations) desk for day of flight issues: 1-800-446-7834 (or your status or reservations line)
● To quickly check your flight: AA Gates and Times page or, as supergrandslam suggests, the AA cargo site.
● To check flight status overall, see FAA NE airports flight delay information or FlightStats Global Delays and Airport Tracker
● For additional information on NYC travel disruptions, see this thread in the NYC Forum: Hurricane Sandy - Emergency Measures and Travel Impacts (Oct 2012)
N.B. Weather is a rapidly changing event, so be sure to check sources regularly. A post-Sandy "Nor'easter" is headed to the area at this moment.
/AA Forum Moderator Team
● For up-to-date information on AA's inclement weather travel policy for post-Sandy and other events, see: AA Travel Alerts / Travel Notices and Policy
● For Sandy-specific information, see Hurricane Sandy East Coast - Travel Notice Exception Advisory
● AA OSO (Off Schedule Operations) desk for day of flight issues: 1-800-446-7834 (or your status or reservations line)
● To quickly check your flight: AA Gates and Times page or, as supergrandslam suggests, the AA cargo site.
● To check flight status overall, see FAA NE airports flight delay information or FlightStats Global Delays and Airport Tracker
● For additional information on NYC travel disruptions, see this thread in the NYC Forum: Hurricane Sandy - Emergency Measures and Travel Impacts (Oct 2012)
N.B. Weather is a rapidly changing event, so be sure to check sources regularly. A post-Sandy "Nor'easter" is headed to the area at this moment.
/AA Forum Moderator Team
Hurricane Sandy (and post-Sandy) impacts and related issues (consolidated)
Oct 26, 2012, 6:42 am
#16
Join Date: Mar 2005
Posts: 447
I just cancelled my flights to JFK. My conference on Mon and Tues was cancelled. Since I was flying LAX - JFK Friday AM and coming back Oct 31 I had to cancelled. Since AA has not yet put in a plan for flights into the NYC area I have no compensation available to me.
David
David
Oct 26, 2012, 6:51 am
#17
FlyerTalk Evangelist
Join Date: May 2001
Location: South Bend, IN
Programs: AA EXP 3 MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18,561
It is way too early to be cancelling flights and changing plans.
Oct 26, 2012, 7:57 am
#18
Original Member
Join Date: May 1998
Location: Los Angeles, CA - Nearly 4 Million Actual Miles Flown
Posts: 5,522
Oct 26, 2012, 8:03 am
#19
Join Date: Sep 2008
Location: Los Angeles, CA
Programs: AA Gold, Marriott Plat
Posts: 456
I just cancelled my flights to JFK. My conference on Mon and Tues was cancelled. Since I was flying LAX - JFK Friday AM and coming back Oct 31 I had to cancelled. Since AA has not yet put in a plan for flights into the NYC area I have no compensation available to me.
David
David
We will see what happens...
Oct 26, 2012, 9:04 am
#20
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,730
I just cancelled my flights to JFK. My conference on Mon and Tues was cancelled. Since I was flying LAX - JFK Friday AM and coming back Oct 31 I had to cancelled. Since AA has not yet put in a plan for flights into the NYC area I have no compensation available to me.
David
David
Oct 26, 2012, 9:20 am
#21
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
I'm flying to DFW on Monday morning, and i'm watching a full F per EF yesterday morning empty out. I'm usually shut out of an upgrade on the flight I'm taking if booking inside 3 weeks out. Keep those cancellations coming !
Those coming to/already in NY and scheduled to return on 10/29-10/31 may want to consider accomodation options.....
Those coming to/already in NY and scheduled to return on 10/29-10/31 may want to consider accomodation options.....
Oct 26, 2012, 9:41 am
#22
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
Oct 26, 2012, 9:57 am
#23
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Why? This is not an everyday T-storm that may or may not affect operations. There may not be confidence yet of precisely where the storm will make landfall, but the area affected by it will no doubt cause major disruptions to certain areas that include hubs affecting thousands of passengers. If you're leaving for a flight today that has a Mon eve return (like I do), what are the odds your flight is going to operate? But you're just supposed to hop on the plane knowing you may not be able to get back for days after your original flight? Or pay hundreds of dollars in change fees for the privilege of making not only your life but the airline's operations easier (one less irrops pax to deal with when the **** hits the fan)? Why all of the airlines don't allow people to make simple changes at this point is baffling - nobody WANTS to change their plans, but some of us with jobs and families NEED to and currently the airlines are willfully preventing it. I think it's a shame, this is NOT an ordinary storm system.
Oct 26, 2012, 10:20 am
#24
Join Date: Dec 2010
Location: Tulsa, OK
Programs: AA EXP, UA Silver, SPG Plat, Marriott Plat
Posts: 1,264
I have a flight into BWI on Tuesday. Curious to see if this creates a problem for me or not.
Oct 26, 2012, 10:22 am
#25
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Nothing is preventing you from changing your plans but your fare rules (selected by you) and your unwillingness to pay a change fee and difference in fare. Every major U.S. airline is happy to sell unrestricted tickets.
Oct 26, 2012, 10:29 am
#26
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
Wow, that kind of callous customer service is just what I've to come to expect from AA. Sounds like you've experienced it so often that you've forgotten that some companies actually recognize when a substantial number of their customers will be affected by something beyond their control and do something to mitigate.
Oct 26, 2012, 11:13 am
#27
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Every time that a serious storm is predicted in the U.S., we get the same thread complaining that AA has not issued a storm policy allowing free changes. The situation is always the same. When we buy non-changable tickets (really tickets with a change penalty), we assume some degree of risk that we will end up paying that change penalty, and we still buy the non-changable ticket because we think that it is in our best economic interest to do so. For me, it is. I have changed one flight in the last 10 years. If you find out that you are changing flights with great frequency, you might be better off to buy flexible tickets.
Whenever a situation occurs that results in my paying the change fee, I do so without starting a thread to complain that I have to pay it. I know that I will sometimes pay it, and this is one of those instances, so I put on my big boy pants and pay it. This is a reality of air travel today, and no amount of whining/griping/complaining on FT will change it.
Personally, I would wait until AA issues a storm policy to do anything in this instance, but if it really bothers you that much, pay the change fee and change your flight. In the grand scope of life, a change fee of $150 or $250 is peanuts.
Whenever a situation occurs that results in my paying the change fee, I do so without starting a thread to complain that I have to pay it. I know that I will sometimes pay it, and this is one of those instances, so I put on my big boy pants and pay it. This is a reality of air travel today, and no amount of whining/griping/complaining on FT will change it.
Personally, I would wait until AA issues a storm policy to do anything in this instance, but if it really bothers you that much, pay the change fee and change your flight. In the grand scope of life, a change fee of $150 or $250 is peanuts.
Oct 26, 2012, 11:43 am
#28
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
US issued their advisory this morning; it's pretty broad. ME down to NC, as far inland as BUF & PIT.
Oct 26, 2012, 11:49 am
#29
Join Date: Mar 2009
Location: LAX
Programs: AA Ex Platinum, AA million miler, Marriott Bonvoy Titanium, UA Silver
Posts: 296
Actually I was not expecting anything. I knew if my plans changed prior to AA going into weather mode, there would be nothing in return.
Oct 26, 2012, 11:49 am
#30
Join Date: Oct 2007
Programs: UA 1K 1MM / AA PP, Marriott Lifetime Gold
Posts: 949
No Sandy Travel Waiver for East Coast as of afternoon Friday 10/26 - what gives?
... as the title says, what the heck is going on at AA? Why haven't they issued a blanket policy for the eastern seaboard? It isn't like there is uncertainty if there will be a major impact Sunday-Tuesday so why haven't they issued one? It seems irresponsible at this point!
It is nuts they don't do this far enough in advance for folks like me - I have a weekend trip booked to leave SFO on a redeye tonight and won't go - but don't want to pay rebooking fees because there SHOULD BE A WAIVER BY NOW!
It is nuts they don't do this far enough in advance for folks like me - I have a weekend trip booked to leave SFO on a redeye tonight and won't go - but don't want to pay rebooking fees because there SHOULD BE A WAIVER BY NOW!