OLCI purchased upgrade offer to non-elite before elite upgrades processed
#226
Join Date: Dec 2003
Location: NYC
Posts: 6,407
They should clarify their policy. I bet almost everyone who reads the Q&A, etc. understands it as you originally read it.
I'll agree with that
#227
Join Date: Aug 2005
Posts: 526
The point is he should not have been offered an upgrade at OLCI when my wife and I were on the upgrade list and had not cleared.
#228
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
When IRROPS dumps a bunch of unexpected passengers onto the flight they could probably have filled the spaces just from paid F alone, never mind upgrade requests.
The sale of the LFBU is not likely to be the proximate cause of your lack of upgrade, there was probably someone else booked in paid F on another flight with a lot more reason to feel aggrieved
#229
Join Date: Aug 2005
Posts: 526
I suspect that in many cases like yours the 'correct' outcome if RM had complete foreknowledge would have been that your grandson would not have got the upgrade and neither would you or your wife.
When IRROPS dumps a bunch of unexpected passengers onto the flight they could probably have filled the spaces just from paid F alone, never mind upgrade requests.
The sale of the LFBU is not likely to be the proximate cause of your lack of upgrade, there was probably someone else booked in paid F on another flight with a lot more reason to feel aggrieved
When IRROPS dumps a bunch of unexpected passengers onto the flight they could probably have filled the spaces just from paid F alone, never mind upgrade requests.
The sale of the LFBU is not likely to be the proximate cause of your lack of upgrade, there was probably someone else booked in paid F on another flight with a lot more reason to feel aggrieved
One flight per day--no cancellation the day before.
Just a normal full flight--with the F cabin being A0 from the time I booked.
#230
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
I suspect that in many cases like yours the 'correct' outcome if RM had complete foreknowledge would have been that your grandson would not have got the upgrade and neither would you or your wife.
When IRROPS dumps a bunch of unexpected passengers onto the flight they could probably have filled the spaces just from paid F alone, never mind upgrade requests.
The sale of the LFBU is not likely to be the proximate cause of your lack of upgrade, there was probably someone else booked in paid F on another flight with a lot more reason to feel aggrieved
When IRROPS dumps a bunch of unexpected passengers onto the flight they could probably have filled the spaces just from paid F alone, never mind upgrade requests.
The sale of the LFBU is not likely to be the proximate cause of your lack of upgrade, there was probably someone else booked in paid F on another flight with a lot more reason to feel aggrieved
With mounting evidence that the online LFBU system is flawed I'm surprised the defense it is getting. Yes the evidence can be called anecdotal or unverifiable but AA choosing to remain silent on the issue is also not helping matters.
There is also the issue of passengers who do not request the upgrade until they get to the airport. Yes, we FTers have no sympathy for them, but from AA's perspective, that is a problem they are ignoring when it comes to offering online LFBUs.
#231
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
I just don't see it as that big a deal in the grand scheme of things.
As long as we stay in the realms of it working out fine the vast majority of the time then I'm not bothered.
Out of thousands of flights we are struggling to find even a handful of examples where it went wrong.
If that changes then my view may change, but until then I'm prepared to give RM enough slack to keep trying to make money where they can ...
#232
Join Date: May 2009
Posts: 1,565
1. I think that had AA's response to the very straight-forwardly worded FAQ of "Will the Confirmed Upgrade option reduce the number of premium class seats available to full-fare and AAdvantage elite customers?" been "We don't think so" or "It shouldn't" or even "Rarely, if ever", then perhaps fewer people would have interpreted it to mean "No". Instead, AA's response was "No." The fact that the "No." was followed by AA's reasoning for that "No.", doesn't change how the "No." is interpreted until events occur that make people go back and re-look at the answer (which still doesn't change the fact that the answer was "No.").
2. The fact that there are few reports, does not convince me that there have been few occurrences. It seems likely to me that, if there have been more than the reported occurrences, even those with a more sophisticated understanding of the upgrading system, could easily have missed them.
3. Did I just not notice it before or has there been a big increase in responding to posts one does not agree with by accusing the poster of being hysterical, a chicken little, or litigious? (This question is only mildly prompted by this thread.)
2. The fact that there are few reports, does not convince me that there have been few occurrences. It seems likely to me that, if there have been more than the reported occurrences, even those with a more sophisticated understanding of the upgrading system, could easily have missed them.
3. Did I just not notice it before or has there been a big increase in responding to posts one does not agree with by accusing the poster of being hysterical, a chicken little, or litigious? (This question is only mildly prompted by this thread.)
#233
Join Date: Jul 2002
Location: Laguna Beach, CA; Former DL everything, now AA/AS everything; SPG Plat; Marriott Plat; and all that other stuff!!
Posts: 245
Wild Speculation!!
I think OP is a plAAnt to create these conversations to measure reactions to possible upcoming changes!!! How's that for coming out of left field!
BTW, I was on 31 to HNL yesterday in F w/6 unoccupied seats and one NRSA.
BTW, I was on 31 to HNL yesterday in F w/6 unoccupied seats and one NRSA.
#234
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
Happy to concede that point, in an ideal world, as I said, the grandson would not have been in that seat.
I just don't see it as that big a deal in the grand scheme of things.
As long as we stay in the realms of it working out fine the vast majority of the time then I'm not bothered.
Out of thousands of flights we are struggling to find even a handful of examples where it went wrong.
If that changes then my view may change, but until then I'm prepared to give RM enough slack to keep trying to make money where they can ...
I just don't see it as that big a deal in the grand scheme of things.
As long as we stay in the realms of it working out fine the vast majority of the time then I'm not bothered.
Out of thousands of flights we are struggling to find even a handful of examples where it went wrong.
If that changes then my view may change, but until then I'm prepared to give RM enough slack to keep trying to make money where they can ...
#235
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
vail - did you happen to look at the seat map as well as the inventory? Within 24 hours, the seat map is typically a more accurate predictor of the number of actual open seats than the inventory. It would be interesting to correlate that as well.
Cheers.
#236
Join Date: Aug 2005
Posts: 526
Precisely. And, even if IRROPS had happened, it would be irrelevant here. It was F2, with at least two people (vail and mrs. vail) on the list when the grandson did OLCI. Now, unless more seats were being held (and this does happen for Y oversell cases), then there were just those 2 seats, and at least 2 on the upgrade list, waiting, when the LFBU was offered. At that point, it would already have been impossible to clear the upgrade list.
vail - did you happen to look at the seat map as well as the inventory? Within 24 hours, the seat map is typically a more accurate predictor of the number of actual open seats than the inventory. It would be interesting to correlate that as well.
Cheers.
vail - did you happen to look at the seat map as well as the inventory? Within 24 hours, the seat map is typically a more accurate predictor of the number of actual open seats than the inventory. It would be interesting to correlate that as well.
Cheers.
For some reason out of EGE there are people that do not OLCI or choose seats.
#237
Join Date: Nov 2008
Programs: AA EXP 3MM
Posts: 1,773
Despite all the discussion and speculation in this thread and others, AFAIK, there has not been a single veritable instance reported on FT of an elite missing an upgrade when an LFBU had been sold on that flight. Maybe the OP of this thread came close, but unless he comes back and claims otherwise, the evidence suggests that he was upgraded (and no LFBUs were sold).
That is incorrect.
Perhaps I was not clear.
My wife and I--both elites-- were on the same record and we OLCI and were put on waitlist.
My grandson on a different record OLCI and was asked to upgrade--not an elite--and received the upgrade.
At the gate there were at least 10 people on the upgrade list--and 2 empty seats--which neither my wife nor I received.
So no matter what you think--AA is upgrading non elites for the revenue.
Perhaps I was not clear.
My wife and I--both elites-- were on the same record and we OLCI and were put on waitlist.
My grandson on a different record OLCI and was asked to upgrade--not an elite--and received the upgrade.
At the gate there were at least 10 people on the upgrade list--and 2 empty seats--which neither my wife nor I received.
So no matter what you think--AA is upgrading non elites for the revenue.
joined the upgrade list and the remaining seats were taken by walk-up tickets or IRROPS. Of course, that scenario seems highly unlikely and even if it were true, it shows that sale of LFBUs can cut it very close.
#238
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
#239
Join Date: Nov 2011
Programs: AA EXP, 3MM AA, Admirals Club
Posts: 461
This is indeed of significant concern. Please keep us informed about the status of your inquiry.
We already have proof that a substantial portion of our previously Q-blocked seats on each flight are being coded differently and sold for cash prior to date of departure. Now, it looks like potential e-upgrade inventory is being sold as well.
We already have proof that a substantial portion of our previously Q-blocked seats on each flight are being coded differently and sold for cash prior to date of departure. Now, it looks like potential e-upgrade inventory is being sold as well.
#240
Join Date: Nov 2011
Programs: AA EXP, 3MM AA, Admirals Club
Posts: 461
And to think that AA was trolling around trying to get all UA 1K customers. They are surely going to be pissed; those who were matched to EXP...