Qantas Oneworld Inventory Not Matching Phone Agent's Inventory
Mar 21, 2012, 7:19 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 81
Qantas Oneworld Inventory Not Matching Phone Agent's Inventory
Hello everyone, I'm having a bit of an issue right now and I was wondering if there is anyone from the community who could help me out. Thanks in advance to anyone who could provide useful information, I really appreciate it.
So I found an economy seat from Buenos Aires to Los Angeles on LAN airlines by using the Qantas website, however, when I called AA on the phone to book that specific LAN flight, they told me that it was showing up as having no availability. Is there any possibility that they are not handling it correctly, and if so, is there anything I can do.
I really cannot believe that AA has not gotten with the times and allowed us to book partner airlines, it is so frustrating and stupid to have to call in every single time you want to book.
So I found an economy seat from Buenos Aires to Los Angeles on LAN airlines by using the Qantas website, however, when I called AA on the phone to book that specific LAN flight, they told me that it was showing up as having no availability. Is there any possibility that they are not handling it correctly, and if so, is there anything I can do.
I really cannot believe that AA has not gotten with the times and allowed us to book partner airlines, it is so frustrating and stupid to have to call in every single time you want to book.
Mar 21, 2012, 7:21 pm
#2
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,645
Hello everyone, I'm having a bit of an issue right now and I was wondering if there is anyone from the community who could help me out. Thanks in advance to anyone who could provide useful information, I really appreciate it.
So I found an economy seat from Buenos Aires to Los Angeles on LAN airlines by using the Qantas website, however, when I called AA on the phone to book that specific LAN flight, they told me that it was showing up as having no availability. Is there any possibility that they are not handling it correctly, and if so, is there anything I can do.
I really cannot believe that AA has not gotten with the times and allowed us to book partner airlines, it is so frustrating and stupid to have to call in every single time you want to book.
So I found an economy seat from Buenos Aires to Los Angeles on LAN airlines by using the Qantas website, however, when I called AA on the phone to book that specific LAN flight, they told me that it was showing up as having no availability. Is there any possibility that they are not handling it correctly, and if so, is there anything I can do.
I really cannot believe that AA has not gotten with the times and allowed us to book partner airlines, it is so frustrating and stupid to have to call in every single time you want to book.
Try ba.com, do you still see the same flight available?
Mar 21, 2012, 7:38 pm
#4
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,645
I have found discrepancies before between Qantas website and AA phone rep. I have been more lucky with BA.com which seems to reflect more accurately the inventory AA has.
What are the dates?
Mar 21, 2012, 7:47 pm
#5
Original Poster
Join Date: Dec 2010
Posts: 81
Well I have my outbound flight set I'm just trying to find a way to get back to San Francisco from Buenos Aires on August the 18th. I did find a way to get from Buenos Aires, to Santiago, to Los Angeles on the 18th but the rep I spoke with on the phone doesn't see it as available despite it showing up on the Qantas website.
Mar 21, 2012, 8:00 pm
#6
Suspended
Join Date: Jul 2003
Posts: 4,861
Ask the agent to look for LA 4642 (EZE -> SCL) followed by LA 600 (SCL -> LAX).
LA can be difficult to book because of system problems between LA and AA.
LA can be difficult to book because of system problems between LA and AA.