EXP - AA Reminder about Better Recognition?
Jan 30, 2012, 11:51 am
#1
Original Poster
Join Date: Jun 2010
Location: DFW
Programs: aa EXP, dl GM, mar LTPLT, hh DIA, spg PLT, ich AMB, nat EE, hertz PC
Posts: 317
EXP - AA Reminder about Better Recognition?
Flying on Eagle has always been nice as a EXP. FA's routinely come up, address you by name and seem to go a bit beyond on the "What can I do for you?"
Have a "friend" that received a recent notice from AA to the employees regarding EXP & CK recognition. In the notice it stated a "percentage" amount of time that EXP's were in coach and stressed the importance of "Thanking & Recognizing" them.. especially in coach.
Has anyone noticed any change in the last few days?
Have a "friend" that received a recent notice from AA to the employees regarding EXP & CK recognition. In the notice it stated a "percentage" amount of time that EXP's were in coach and stressed the importance of "Thanking & Recognizing" them.. especially in coach.
Has anyone noticed any change in the last few days?
Jan 30, 2012, 11:56 am
#2
Join Date: Mar 2008
Location: AUS TUS
Programs: AA PLT, UA GLD
Posts: 993
no, in coach 5 times already this year and no FA recognized me...
Jan 30, 2012, 12:05 pm
#3
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jan 30, 2012, 12:13 pm
#4
Join Date: Feb 2004
Location: Netherlands
Posts: 4,281
From my weekend experience, it was a near mix bag. After getting rerouted and losing my F class from SWU to the BOS-LAX flight with the ORD stop, the BOS-ORD, after showing my EXP card during drink service, I was given later another round of drinks from the FA. However on the ORD-LAX sector, got one of the worst FA, nearly got shouted at when I asked if my Platinum travel companion will also get the free drink/snack, was snapped at that anything more than that will be charged.
Even the offduty Eagle FA sitting next to me commented on the behavior.
But on all my flights this year, none of the FA greeted anyone by name even in First/Business nor during the taking down of dining choices and post-departure drink.
Based on this, I think either they just threw that notice out the window or time will tell.
Cheers!
Even the offduty Eagle FA sitting next to me commented on the behavior.
But on all my flights this year, none of the FA greeted anyone by name even in First/Business nor during the taking down of dining choices and post-departure drink.
Based on this, I think either they just threw that notice out the window or time will tell.
Cheers!
Jan 30, 2012, 12:17 pm
#5
Join Date: Dec 2009
Location: Chicago, IL
Programs: AA EXP, HYATT DIA
Posts: 276
After having done 4 MRs (ORD-SFO) this month with a 5th tomorrow, I have not been recognized personally, by name, by any member of the airline. The service has been good, but no overt attempts on their part. It would be nice, but not a requirement for me.
Jan 30, 2012, 12:19 pm
#6
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
I've never been singled out or addressed by name on an Eagle flight, and I am 100% okay with that.
Jan 30, 2012, 12:23 pm
#7
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,081
If you want a free drink or snack it does make it less awkward if they are aware of your status.
Jan 30, 2012, 12:27 pm
#8
Join Date: Nov 2010
Location: ORF
Posts: 1,740
). Mainline AA is another story, maybe once in the past year... Which is interesting because CX always recognizes me as OW Emerald.
Jan 30, 2012, 12:29 pm
#9
Original Poster
Join Date: Jun 2010
Location: DFW
Programs: aa EXP, dl GM, mar LTPLT, hh DIA, spg PLT, ich AMB, nat EE, hertz PC
Posts: 317
thanks op for better the better thread title.. I need to get a copy of that "how to" book
Jan 30, 2012, 12:41 pm
#10
Join Date: Jun 2011
Posts: 3,528
I've been on 11 AA flights and 1 JAL flight since getting EXP and have never gotten any special attention from an FA for it.
Jan 30, 2012, 12:42 pm
#11
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
But of course you do know that your Platinum travel companion doesn't get a free drink/snack, right? There are those that believe that the more EXPs try to abuse this benefit, the more justification that AA would have for cancelling it. If one of them had been there, they might have snapped at you too.
Jan 30, 2012, 12:43 pm
#12
Join Date: Aug 2011
Programs: AA EXP, UA Prem Exec, HH Diamond, SPG Gold
Posts: 93
In my experience the Eagle FA's usually do the personal greeting and offer drinks/snack. A few times I've been traveling with a non EXP colleagues and the FA gave them the same benefit.
AA is a different story, I have never had the same happen in coach.
PS... Good call on handing the FA your EXP card, good idea and discrete.
AA is a different story, I have never had the same happen in coach.
PS... Good call on handing the FA your EXP card, good idea and discrete.
Jan 30, 2012, 12:46 pm
#13
Join Date: Nov 2011
Location: Bay Area
Programs: WN A-List, AA good-riddance, Safeway Club Card Extraordinaire
Posts: 3,851
Jan 30, 2012, 12:47 pm
#14
In Memoriam
Join Date: Jan 2000
Location: Always on vacation
Programs: aa exp - spg gold - Hyatt Diamond - HH Gold
Posts: 6,007
The one time earlier this year when back in coach I was addressed by name while still on the ground. Was also told if there was anything that could be done for me to just let the FAs know.
After service the same flight attendant came back, asked me if I was comped and was there anything else they could do for me.
The whole thing blew me away as the last time something like that happened was when I was a Northwest elite.
After service the same flight attendant came back, asked me if I was comped and was there anything else they could do for me.
The whole thing blew me away as the last time something like that happened was when I was a Northwest elite.
Jan 30, 2012, 12:47 pm
#15
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
But of course you do know that your Platinum travel companion doesn't get a free drink/snack, right? There are those that believe that the more EXPs try to abuse this benefit, the more justification that AA would have for cancelling it. If one of them had been there, they might have snapped at you too.
Cheers.