AA Business EXtra closed on 12/30/11, but has items expiring 12/31/11?
Dec 30, 2011, 9:02 am
#1
Original Poster
Join Date: Mar 2000
Posts: 5,651
AA Business EXtra closed on 12/30/11, but has items expiring 12/31/11?
When you call AA Bus Extra on 12/30/11 the recorded message says that they are closed and reopne on 1/3/12--but there are points and other items which expire on 12/31/11??? + When speaking with them on 1`2/28 and 129 they said they will open on 12/30/11. Suggestions?
Dec 30, 2011, 9:10 am
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
You can request awards online.
Dec 30, 2011, 9:43 am
#3
Join Date: May 2004
Location: SAN
Programs: AA EXP/LT Plat (4 MM), SPG LT Plat (Bonvoy doesn’t exist to me), HH Diamond via cc, Hyatt Globalist
Posts: 1,713
Can all rewards be booked online? If they're not open, they're not open and there's not much we can do about it here. But if you can't book it online for whatever reason, a complaint is clearly in order. I don't care if they want to close for the holidays - they need to honor this stuff when they do reopen, past expiration date or not.
Dec 30, 2011, 10:21 am
#4
FlyerTalk Evangelist
Join Date: Dec 2003
Location: STL
Programs: AA 2MM, AS MVP Gold, Hilton Diamond
Posts: 12,966
Can all rewards be booked online? If they're not open, they're not open and there's not much we can do about it here. But if you can't book it online for whatever reason, a complaint is clearly in order. I don't care if they want to close for the holidays - they need to honor this stuff when they do reopen, past expiration date or not.
Still, we all know if we have points expiring, and we all know that businesses that are open Monday-Friday and give a New Year's Eve holiday will be closed today. It seems that it would be prudent for a member with points expiring to deal with it before today.
Dec 30, 2011, 1:57 pm
#5
Join Date: Jan 2007
Programs: AA-EXP
Posts: 203
Seem to be same generic problem: few days ago they offered to extend expiring awards and points for 2 more years for a total of $150 and said you could call until this Friday PM. But now recorded message says they are closed???