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-   -   AA Website has decided my passport number is invalid (https://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation-usair/1279694-aa-website-has-decided-my-passport-number-invalid.html)

jabrams72 Nov 14, 2011 4:25 am

AA Website has decided my passport number is invalid
 
Wondering if anyone else is having this issue? US passport, trip originating LHR. When I try to enter my passport number, AA.com keeps telling me "Please enter a valid Passport number". This is not a new passport (about 3 years old) and I've used it plenty of times before through AA.com.

Has anyone else had similar issues recently? Any resolution?

AA_EXP09 Nov 14, 2011 7:00 am


Originally Posted by jabrams72 (Post 17445665)
Wondering if anyone else is having this issue? US passport, trip originating LHR. When I try to enter my passport number, AA.com keeps telling me "Please enter a valid Passport number". This is not a new passport (about 3 years old) and I've used it plenty of times before through AA.com.

Has anyone else had similar issues recently? Any resolution?

Use a TA?

LucWise Nov 14, 2011 7:20 am

Only time this has happened to me is when I have entered my passport number wrong. I've been using my passport for six years and a few weeks ago went to put the number in for online check-in and I swore I was putting it in right. Well, turns out my brain wasn't working correctly that day and I had transposed a couple numbers. So I'd say triple check you're inputting it right. Otherwise, maybe call AA and have them put it in?

brp Nov 14, 2011 7:29 am

Wish we had a thread for problems and glitches with AA.com so folks wouldn't have to start new threads for each problem. Oh wait, we do

http://www.flyertalk.com/forum/ameri...solidated.html

(Search term {"aa.com"})

Cheers.


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