Lifetime Gold 35k bonus miles disappearance [now resolved]
Oct 25, 2011, 9:07 pm
#1
Original Poster
Join Date: Sep 2009
Programs: AA Gold, 1MM; Hyatt Explorist; MR Gold; HH Diamond
Posts: 533
Lifetime Gold 35k bonus miles disappearance [now resolved]
One week ago, I made lifetime gold and requested that my 8 stickers be converted to 35,000 AA miles. The CSR happily processed my request and deposited the 35k bonus miles into my account. As checked my account this afternoon, the 35k bonus miles had disappeared and my sticker balance was empty. I will contact AA tomorrow and discuss this disappearance of AA miles.
Has anyone experienced a similar situation?
Has anyone experienced a similar situation?
Oct 25, 2011, 9:09 pm
#2
Join Date: Mar 2010
Posts: 467
do you really think it's not just a temporary, easily-correctable glitch, really??
Oct 25, 2011, 9:15 pm
#3
Join Date: Mar 2009
Location: MIA
Programs: AA EXP 1.6MM
Posts: 229
One week ago, I made lifetime gold and requested that my 8 stickers be converted to 35,000 AA miles. The CSR happily processed my request and deposited the 35k bonus miles into my account. As checked my account this afternoon, the 35k bonus miles had disappeared and my sticker balance was empty. I will contact AA tomorrow and discuss this disappearance of AA miles.
Has anyone experienced a similar situation?
Has anyone experienced a similar situation?
Oct 25, 2011, 11:26 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Oct 25, 2011, 11:43 pm
#5
Join Date: Oct 2002
Location: Ireland
Programs: AA PLT 2MM, IHG Plat
Posts: 3,566
Oct 26, 2011, 8:36 am
#6
Join Date: Sep 2009
Programs: *G, SPG, OW Sapphire
Posts: 2,565
As many things in the mileage earning game, some things just take time...
Oct 26, 2011, 9:19 am
#7
Original Poster
Join Date: Sep 2009
Programs: AA Gold, 1MM; Hyatt Explorist; MR Gold; HH Diamond
Posts: 533
UPDATE:
As I checked my AA account, I noticed that they miles were deposited into my account this morning, so it appears the issue was caused by a glitch. However, it's still odd that the miles would disappear overnight and return in the morning.
As I checked my AA account, I noticed that they miles were deposited into my account this morning, so it appears the issue was caused by a glitch. However, it's still odd that the miles would disappear overnight and return in the morning.
Oct 26, 2011, 9:26 am
#8
Join Date: Mar 2009
Programs: AA Gold, HH Gold, SPG Gold
Posts: 2
You got what you wanted, let it go.
Oct 26, 2011, 9:49 am
#9
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
I don't have any experience with any other FFP, so I don't know how it compares, but I've always found AA.com to be a little glitchy. My mantra is usually "hmm...let's give it a few more days..." and then call web services or AAdvantage CS if necessary.
Glad to see your miles came back (correctly). ^
[font="comic sans ms"]I've also updated the thread title to indicate that the issue has since been resolved.
/Moderator[font]
Glad to see your miles came back (correctly). ^
[font="comic sans ms"]I've also updated the thread title to indicate that the issue has since been resolved.
/Moderator[font]